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Welcome to the
United Servicers Association
e-Servicer Newsletter

 
Greetings!


Welcome to the sixth edition of the USA e-Servicer published exclusively for members and friends of United Servicers Association.
thanksgiving
We dedicate this 6th edition to Thanksgiving Day. A time for communal thanksgiving, feeling gratitude and lavish feasts. It is a time to remember the pilgrims. The original pilgrims celebrated the autumn harvest with a feast of thanks. We wish you and yours a very happy and safe thanksgiving holiday.

Our mission at the United Servicers Association is to develop and provide services and programs to assist members in building strong businesses in North America's competitive environment. This publication is just one of the many ways we achieve our mission. We hope you find this edition informative and educational.

Sincerely yours,
The USA Team  
Header 13 
"Appliance Service Training Institute"

Early bird discount ends December 1
Register today and save $100

The ASTI Agenda includes
  • Breakfasts, lunches, reception, awards banquet & hospitality
  • 25 Business management classes 
  • 47 OEM technical training sessions
  • Free Certification classes and testing on-site during the ASTI  A $139.00 savings

The ASTI hotel room block is selling out  RESERVE@ DISNEY NOW !

To register for the ASTI click here


Sponsor Block
   
                   

USA Regional Service Meetings (RSM) Trained Over 80 Companies Last Month
 
The USA Regional Service Meeting (RSM) program partners with local parts distributors to deliver much sought after management and technical training to service providers on a local level.
RSMs were held at Trible's Parts in Marlboro, D&L Parts in Charlotte and Appliance Parts Depot in Phoenix.
D7L logo

Charolette RT1

Carlotte 1

APD logo
Pheonix RSM2

Phoenix RSM1

Tribles
RSM

Upcoming RSM

1st Source

Dallas, Texas December 2 & 3, 2009
sign up form click here
 WhirlpoolBSS

Brand Source Service and Whirlpool to Operate Regional Technical Training Centers


  • New Date for Galesburg, IL Refrigeration Classes
  • Tulsa, OK Refrigeration Classes Redirected to Galesburg 
Brand Source Service, with the support of the Whirlpool Corporation, will be hosting regional technical training seminars in several markets across the country in the Spring of 2010.
 
The regional events will be built on the traditional week-long Whirlpool technical training center format. The sessions will feature in-depth technical training conducted by Whirlpool product training specialists on current models utilizing the latest technical advances and innovations. 
 
Training sessions will be open to all service companies regardless of Whirlpool service authorization.  The training is designed for the inexperienced tech or the experienced tech that needs training in an area where expertise is lacking.
 
Click here to download the registration form.

  Manufacturer Techline Phone Numbers*Service man

Ever find yourself with no where to turn for help?  Here is a handy list of OEM technical help telephone numbers. *Some of these numbers will no doubt require a servicer number to get information. However, USA suggests that you still try to call the numbers for repair assistance. Many of the manufacturers are now opening their technical help lines to servicers outside their warranty service networks. Go ahead and make the attempt to get information to repair the appliance for your client. If nothing else, a phone call will demonstrate to that manufacturer that there is a need to provide technical information to all servicers. It is  the consumer who finally decides whom to call into his or her home for service on their major appliances and that servicer will not always be authorized for warranty on the brands involved. If you have additional numbers not listed below, please forward them to administration@unitedservicers.com.

BSH                                                 1-888-522-6724
ASKO                                               1-972-644-8595
Dacor                                               1-800-793-0093
DCS                                                  1-888-396-2665
Fisher & Paykel                             1-866-936-7327
Frigidaire                                         1-888-842-3660
Thermador                                      1-800-444-9091
Sub Zero - Wolfe                            1-800-919-8324
Viking                                               1-800-914-4799
Broan/Best                                      1-800-548-0790 #2
U-Line                                               1-800-779-2547 #5
LG                                                      1-800-847-7597
Samsung                                         1-201-584-0415 fax
Scotsman                                        1-800-726-8762

It Just Isn't Working? Some File for Customer Divorce
customer serviceBy RAYMUND FLANDEZ, Wall Street Journal

It's the beginning of the tough-love era. Some small-business owners are ending relationships with aggressive customers who ask for more discounts and concessions or want more leeway on payment time.

To read whole article click here
 
How to Deduct Your Vehicle Expenses
By Bonnie Lee   |   Tax Tips  |  www.Entrepreneur.comTruck



Dan, a new client, arrived at my office for his tax appointment. He had dutifully filled out the tax organizer I had mailed to him. His penmanship was like a draftsman's--perfectly aligned, square, and consistent.
I flipped to the first page of data. Dan had copied every figure from every box of his W-2 onto the organizer despite my telling him he needn't do that. Just give me the W-2; no need to do any copy work. And, like most tax pros, I prefer to work from the document itself. The numbers written onto an organizer could possibly be transposed or illegible. Hey, no problem. Lots of folks like to mark up the organizer; I just hate to see them go to all that extra work.
I flipped a few more pages and found that Dan has a side business as a computer consultant. He has a home office and travels quite a bit to his clients' places of business. I turned to the home office worksheet, and lo and behold, Dan had actually prorated his mortgage interest, insurance, property taxes, and utilities between personal and business use of the home. Poor guy. Another waste of time since the tax software does that for me automatically.

To read the full article click here
Cash for Clunkers Letter to WSJ
clunkers

Dean,
That is a fantastic letter you sent to the Journal (included in the latest E-Newsletter) in regards to the Appliance "junk" program. Our student enrollment and list of servicers awaiting new grads in the Seattle area certainly supports your comments on that point too. We are at the highest enrollment I have seen in 10 years or more. My partner or I will be at the Florida ASTI.
 
Paul Baeder
Instuctor
Major Appliance and Refrigeration Technology
Renton Technical College
3000 NE 4ht St
Renton WA 98056
425-235-2407
www.rtc.edu

 
Issue: 6
November 2009
In This Issue
ASTI Early Bird Registration Ends Dec 1
USA RSM Trains 80 Companies
New Regional Training Centers
Techline Phone Numbers
Fire a Customer
Vehicle Expense Deductions
On-Line Resources
Join a Peer Group
Walt Disney Discounted Tickets
Flat Rate
Pricing  Guides


If you're not using flat rates you're leaving money on the table & we'll guarantee it or your money back.

The Appliance Service Flat Rate Solution
for more information
click here
Flat Rate CD

Major Appliance Service National Price Guide
Blue Book order
click here to order
MASPG


Coming Soon!
Original Blue Book


Do you like those handy Flat Rate Blue Books? Dean Landers, author, has done it again. Soon, you will be able to print your OWN CUSTOM BLUE BOOK! - That's right, based on your own hourly rate. Simply plug in your own cost of doing business numbers and the book is auto-generated and ready to print. Custom printed and bound books available. Stay tuned, this will greatly improve your bottom line!
laptop

On
-Line Resources

Did you know of the following on-line small business resources?

www.smsmallbiz.com

Small businesses smart money site.

www.nfib.com
The voice of small business.

www.score.org
SCORE "Counselors to America's Small Business" is a nonprofit association dedicated to entrepreneur education.

www.startupjournal.com
The Wall Street Journal- small business start up.

www.smalltownmarketing.com
How To Market, Advertise And Promote Your Business Or Service In A Small Town.
www.businessweek.com

www.entrepreneur.com

www.startupnation.com

StartupNation is a free service founded by entrepreneurs for entrepreneurs. We created this site to be your one-stop shop for entrepreneurial success, and we're thrilled that StartupNation has grown to be the leading online content and community resource for entrepreneurs.
Join the
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United Servicers Association

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Visit our blog at
unitedser
vicer

Peer Groups
team
A peer group is a gathering of like-minded businessmen and women in  non-competing markets  that gather to help one another run their respective businesses from time to time. In these meetings it is common  to share and compare financial statements and for  members to turn to peers for advice or opinion on a certain issue they might be experiencing in their  businesses.  Peer groups will often collaborate on a group project such as a marketing campaign  and then share in the cost of such development. Peer groups generally meet on neutral ground on a regularly scheduled basis.
 
Want to join a peer group?
Call 1-800-683-2558

We need one more peer to start the next  group. If you're thinking about joining a peer group call us now.
 
Need help running your business?

Profits not where you'd like them to be?

  
     profits

Join USA today and gain the confidence you need to run your business instead of it running you.

With a USA membership you'll receive:
  • Management  & technical training
  • Annual national convention
  • Networking with fellow servicers
  • Peer group facilitation
  • Industry relations
  • Meet with representatives of all major manufacturers
  • Increased business productivity and profits
  • Proven service strategies that work
Join USA today!

1st year free for new members

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Disney gives ASTI attendees discounted theme park tickets.
MSP verticle
Come for the meeting, then stay for the magic! Mixing business with pleasure is easy when you make the most of your free time with Disney special meeting convention theme park tickets. Advance purchase lets you skip the lines at the theme park ticket window and customize your free time to suit your individual agenda.

Buy tickets on-line now

 
administration@unitedservicer.com
United Servicers Association
1-800-683-2558