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Welcome to United Servicers Association
Greetings!
Welcome, to the first
monthly edition of the United Servicers Association eNewsletter, an electronic newsletter
exclusively for members and friends of USA. In future editions, you will find interesting information about the latest
developments in the service industry. We'll present new programs, new
accessories, service specials and service management tips. Our goal
is to keep you up to "speed" of the latest information and
technological advancements in service.
Our mission at the United Servicers Association is to develop and provide services and programs intended to assist members in
building strong businesses in North America's competitive environment. These services shall include but not limited to:
Educational Programs * Government Lobbying * Manufacturer Relations * Management, Marketing and Operational Programs
* Peer Group Formation & Facilitation.
We hope you will find this first edition interesting and valuable.
Sincerely yours,
The USA eNews Team |
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PSA / USA National Joint Convention
"Appliance Service Training Institute"
The ASTI will be the premier service training event of 2010 with
28 Service Management Sessions
40 Technical Training Sessions
16 Certification Sessions
Save The Date : Feb 17-20, 2010Location :Disney Coronado Springs  Walt Disney
World Resort,
Orlando, FloridaDetails : As available www.asti.us
An agreement was reached by
the board of directors of the Professional Service Association and United
Servicers Association to hold a PSA / USA National Joint Convention the Appliance Service Training Institute
(ASTI). This premiere training and technical convention will be held in Orlando
in February 2010.
"During this economic crisis the
appliance service industry is aiming to lower costs for servicers and
manufacturers by holding one super convention", explains USA's President  Dean
Landers. "By focusing on only one event to attend next year both manufacturers
and service providers will benefit from significant savings in 2010," says
Landers. "PSA and
USA will combine programming to carefully plan informative sessions and a trade
show presented by industry leaders. Sessions will showcase new products and
provide technical training, professional development,certification and service
business management.This PSA / USA National Joint Convention will serve the needs of
industry professionals and educators alike," stated PSA president Don Holman.
Technical training
will be provided at the PSA / USA National Joint Convention by Whirlpool,
Electrolux, General Electric, Bosch, Sub Zero, LG Electronics, Fisher & Paykel,
Viking, Samsung, Speed Queen, U-Line, Dacor, Scotsman and Lokring
Corporation. With over 50 exhibitors for the trade show portion
of the convention, ASTI will offer  specialized training and unique networking
opportunities for everyone in the service industry. More details will be made
available at http://www.asti.us as planning
for the convention continues.
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USA conducts Whirlpool Pay 4 Performance satisfaction survey
United Servicers Association has
received several comments and concerns from members regarding the Whirlpool
"Pay for Performance" Program (P4P).
Because of this interest from the membership, USA is reaching out to the
members by conducting an online survey.
"In an effort to gather some data regarding the results of the program,
we're asking our membership for feedback", remarked Dean Landers, president of
United Servicers Association.
"If your company is authorized to
provide warranty service on the Whirlpool products, please take our 3-5 minute
short survey. The more survey response we can collect the better evaluation of
the program we will be able to construct", said Landers.
To access the USA Whirlpool P4P
online survey go to this URL in an Internet web browser and take
the survey.
Or take the survey now click this link
Link to the USA P4P satisfaction survey
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Appliance Parts Depot host RSM
The innovative minds at Appliance Parts Depot delivered unique added value to their customers enhancing business and technical skills. Nearly 40 APD customers gathered on May 12 & 13 for an industry round table discussion on
current business management issues. USA's Paul Mac
Donald, a 26-year veteran appliance business owner himself, showed how
to build customer loyalty, increase your chances of a repair vs.
replacement and how to enhance a service company's profitability.
Participants were shown how to calculate their true cost of doing
business and strategic techniques to drive increased first call
completes. Service providers still employing outdated time and material
charges learned the advantages of flat rate pricing learned and discover how
they may be leaving money on the table on every service call. After a
lunch provided by Appliance Parts Depot, the program turned it's
focus to technical skills updates from Whirlpool's Larry Schilling.
Larry took the participants through service training on under
counter ice makers and the latest updates on Whirlpool built
in refrigeration service techniques.
Appliance Parts Depot will host their next RSM in Phoenix on Oct 27&28, 2009 contact Liz Donnell to register.
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News F lash
Effective May 19, 2009 the policy for Parts Reimbursement on all ESA Claims will change. Electrolux Major Appliance is aligning the Extended Service Agreement Parts Policies with the 1st Year Warranty Policy.
1. The intention of this change is to eliminate inconsistencies between our 1st Year Warranty and our ESA Warranty Parts claims processing. This alignment will allow Service Providers to process ESA claims faster, as both ESA and OEM warranty claims will utilize the identical claims process.
2. ESA Parts Reimbursement will be identical to that of the 1st Year Warranty Parts process, which require a valid invoice and a distributor number input on the claim. All ESA Parts will use the same distributor parts purchase verification as normal OEM warranty claims.
3. All parts will be reimbursed to the service provider through the distributor at distributor price without applied taxes in most states, matching the 1st year warranty policy.
4. This change will occur for all claims that are processed as of 05/19/2009, regardless of
when the claim began.
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Calculating your cost of doing business CODB
At USA our mission is to help you help yourself. Knowing how to calculate your cost of doing business is a crucial first step in setting your rates and making fact based decisions about your business.
USA offers the first in a series of online webinars on how to calculate your cost of doing business. This 60 minute seminar is available online right from your office.
June 24 at 2:00 pm EST
Space is limited so register now. No Charge to USA members.
Click here to register now!
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USA Presents
for the first time
Online service management webinar training , 1 hour
How to calculate you cost of doing business
June 24 2:00pm EST
Click here to register
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Order MASPG now click on picture below
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Upcoming
Regional Service Meetings (RSM)
Charlotte NC
Oct. 22 & 23, 2009
Marlboro MD
Oct. 21 & 22, 2009
Phoenix AZ
Oct. 27 & 28, 2009
Oklahoma City OK
TBA Oct., 2009
To set up an RSM call
1-800-683-2558
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The All-Dolly
The All-Dolly is the first material handling dolly
designed specifically for use in installing, repairing and removal of ovens,
and can be used in servicing many other appliances as well.
Where to get them:
Warren F. Brown Enterprises
1075 Florence Way
Campbell, California
E-Mail:
info@AllDolly.com
P. 408/378-2344
Tell them USA sent you.
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Peer Groups
A
peer group is a gathering of like minded business men or entrepreneurs
generally not in competing markets that gather to help one another run
their respective businesses from time to time. In these meetings it is
common for one member to turn to his peers for advice or opinion on a
certain issue he might be experiencing in his business. Peer groups
will often collaborate on a group project such as a marketing campaign
and then share in the cost of such development. Peer groups generally
meet on neutral ground on a regularly scheduled basis.
Want to join a peer group?
Call 1-800-683-2558
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