Great Lakes Chapter of the Marketing Research Association                                Winter 2010 
The Big Wheel
In This Issue
* GLC President's Message
* Joint Chapter Conference Review
* GLC Welcomes New Members
* Test Your World Knowledge
* GLC's Financial Statement
 

Save the Dates!

 
GLC City Forum
May 7, 2010
Cincinnati, Ohio 
 (See Upcoming Event! below)
 
MRA's Annual Conference
 
June 9-11, 2010
Boston, MA
 
 
 
 
 
Quick Links
 
 
 
  
Sherri Dansby
GLC President's Message
Ken Strunk, Burke, Inc.
  
 

I hope everyone is surviving the winter.  Record snow falls have allowed the kids some additional time off, but I fear they will all pay for it with some of their summer vacation break.

I wanted to thank all of the attendees, sponsors and speakers who participated in our joint chapter conference in Clearwater, Florida February 3-5.  The facilities and speaker lineup was again top notch and well received by all in attendance.  And I give a special thanks to the Atlanta Southeast and Florida chapters for their contributions; they were greatly appreciated.

I wanted to share two comments from conference attendees that really hit home.

"The content of the programs and level of professional development are at an all time high at GLC events, you guys are the best."

"You have an amazing team at GLC, they work so hard and I would personally like to thank all of you for your volunteerism.  I know it's a tough job."

This type of feedback lets me know we are on the right track and continue to deliver what you want as members. 

Be on the lookout...

You will soon receive your ballots for the 2010-2011 GLC Board elections.  I would like to give a special thanks to the nominating committee comprised of Barb Hurt, Amy Morris, Sharon Mutter and President Elect Ginny Kevorkian.  Your vote is critical and with such high caliber candidates, the elections are normally decided by just a few votes.

Also, we will once again have our City Forum event in Cincinnati, Ohio on May 7, 2009, sponsored by Burke Inc.  You will all receive registration information in upcoming email messages within the next few weeks.  These are always well attended sessions with excellent speakers.  Be sure to grab your spot as seating will be limited.  
Joint Chapter Conference was a great success
 
By Bob Graff, Director of Programming

 
The annual Joint Chapter Conference with Great Lakes, Atlanta Southeast, and Florida chapters of the MRA was held February 3-4 in Clearwater Beach, Florida, and by all accounts, a tremendous success.  The variety of content provided and the number of different PRC credits made available make this conference hard to beat.  View all conference presentations.
 
The conference began with a strong presentation from Marta Bethart of Bethart Bilingual Research about the myths that exist with Hispanic research. Following Marta's strong start to the day was Maria Henson from Sea World Parks and Entertainment, who provided her perspective on the effectiveness and application of various online qualitative research tools. It's always valuable to have a client-side perspective on the tools we use every day.
 
Following an outside lunch in slightly cooler than expected temperatures, we re-started the conference with Benton Smith of Burke who presented a case study for international project management. His presentation provided the audience with some valuable lessons to executing a large international research project. Dr. Joanne Leoni of Johnson and Wales University was up next with a very entertaining look at the differences that exist between older and younger generations, and its implications in the workplace.
 
Our final presentation of the afternoon was from Dr. Jeanette Saquet of the Business Research Group. Dr. Saquet presented on the legal implications of HIPAA and its relevance to researchers. Her presentation provided some very good information on a topic we sometimes are too eager to overlook.  GLC MembersWe wrapped up the first day with a networking event at the Clearwater Aquarium that included a personal dolphin show! It was a nice end to a great day of presentations.

On Friday, the first presenter was Peter Milla, Consultant with Survey Sampling, who provided information on privacy and security guidelines for researchers. Then our final presentation of the conference was given by Gina Zahran. Gina provided an informative look at the issue of customer satisfaction and noted the areas of change that have made an impact on our opinion of what Customer Satisfaction means today. It's always interesting to see how things have changed across the years and what it influences.
 
This conference is always one that those in the GLC look forward to for obvious reasons, but it also allows us to hear from other important research professionals about their work and perspective on topics important to all of us. Those in attendance received valuable insights across a variety of topics, picked up important PRC credits, and hopefully enjoyed themselves in the process. Thank you once again to all the speakers and chapter members who helped us conduct another impressive event.
 
View all conference presentations.
New GLC members bring great research experience to chapter

By Jason Scott,
Director of Membership

The GLC would like to highlight two new members in this edition of The Big Wheel: Ivy Boehm and Dan Rangel.  

 
GLC MembersIvy Boehm has been in market research much of her life.  Her father was a corporate researcher for M&M Mars when she was growing up and she got to try new products and give thoughts on new ads before she even understood what research was about. 
 
Ivy has been a professional researcher for 20 years.  During that time she has held several key positions that have shaped her into a strong researcher.  She started as a young project director with Burke, was a corporate researcher with LensCrafters, headed the market research division of kid's agency WonderGroup and in 2004 started her own firm, Visionary Research Services, Inc. 
 
In her time off, she enjoys running and has run two marathons.  She also likes golf, wine tasting, and spending time with friends.   
 
Dan Rangel of CfMC also joined the GLC in January of 2010.  He serves as Research Solution's Business Development Manager in the Service Bureau at CfMC.  He went to school at UIC and after graduating in 1985, he quickly got a job at Information Resources working as a SAS data cleaner.  In 1987, he got a job at Synovate (during the Market Facts days) in the sampling department as a sampling assistant.  He moved on in 1994 to Ipsos, when The NPD Group had a custom group that Ipsos eventually acquired.  
 
The Blackstone Group offered Dan a management position in 1997 leading the charge of programming, coding, data entry and tabulation departments.  Eventually they opened an outsourcing center in India where Dan helped manage a team of 80 people and became vice president of operations.  Just recently, he joined up with the Service Bureau at CfMC.  Today he is finding ways to solve problems researchers are encountering with their data collection and data processing needs.  
 
When Dan is not in work mode, you can find him playing hockey in various leagues or hanging out with his wife and pooch, Mr. Enzo, at one of the many dog parks in Chicago.

GLC Welcomes New Members!

Stephanie Malafarina, Senior Corporate Research Manager
Advanstar Communications, Inc.
Middleburg Heights, OH
 
Jeff Mattes, Co-President
Authentic Response, Inc.
New York, NY
 
Amie Stiener, Marketing Research Manager
net Trekker
Cincinnati, OH
 
Michael Willmorth, Senior Study Director
Clearwater Research, Inc.
Boise, ID

What in the world? 
By Ginny Kevorkian, GLC President Elect

If you attended the Great Lakes/Florida/Atlanta Southeast Joint Chapter conference in Clearwater this month, you heard some outstanding speakers.  Two of the topics made me think a bit deeper: Marta Bethart provided insightful information about researching the U.S. Hispanic Market while Benton Smith explored the complexity and breadth of a large, global study.  Global research and multicultural domestic research are very relevant topics; you really can't be a good researcher today if you don't understand the basics well enough to at least ask the right questions.   What is your global perspective?  As a North American, do you know how the English language and populations of the U.S. and Canada stack up?

The U.S., with a population of just under three hundred and ten million represents only 5 percent of the world's people (4.5 percent to be more precise). Canada's thirty four million represent one half of one percent.  The populations of China and India each are over a billion.  Looking at the world this way, it's easy to see why companies want to conduct research across the globe.

 
 

But what language do you need to use when you get there?  Mandarin Chinese is the most common language while English is the fourth most common language. There are about three hundred and forty million native English speakers.  Both Hindi and Spanish are the first language for more people than English. 

Take a close look at the language pie chart. I have color-coded the language slices to match the countries on the population chart. While there is more overlap and complexity that can be easily plotted on one pie, it sheds some light on the complexity of global research. China represents 20 percent of the world's people but only 13% of the world speaks Mandarin Chinese as a first language. 
 
There are six languages coded yellow for India.  While this is certainly not all of the languages spoken in India, it is easy to see how using the right language in the right place in India could be a challenge.   It takes many more pieces to slice the world by language than it does by country.   What percent of the world's people is your client trying to sell to? Do you know where they are and can you talk to them?

  
 

GLC's Financial Statement
Prepared By Jim Ransom, Treasurer

January 1, 2009 - December 31, 2009

 

Current Assets:

 

Ist Source Bank Checking            $     5,040.57

Chase Money Market                       14,260.56

Wheeling CD                                   16,530.00

                Total Assets                  $35,831.13

 

Income:

 

Interest                                      $       30.57

Membership                                      8,067.50

Advertising                                       1,200.00

Programs                                        29,893.63

                Total Income                 $39,191.70

 

Expenses:

 

Board Expenses                           $     6,670.53

Business Expenses                                454.15

Development                                     3,745.00

Programs                                         32,520.60

                Total Expenses              $43,390.28

 

Net Income                                       ($4,218.58)

Upcoming Event!
GLC City Forum - May 7, 2010 - 12-5PM

Plan to enjoy a half day session with lunch and networking at Burke, Inc. offices in Cincinnati, Ohio.  More details soon!

Nominate someone for the

Nancy Vanderveer Employee Recognition Award!
Email ray@thinkvirtualfieldwork.com for more information.
 
Let us know your opinion about this format for the newsletter. We welcome your feedback.  Email comments to the GLC Editor.