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One Call | One Company | One Solution |
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Dear Friend,
(OK, this month is a long one, but please read all the way through - it can save you lots of $$)
What a year! 2009 was personally and professionally a dynamic, wonderful, awful, hopeful, and scary year! I mean, wow, the ups and downs - I won't be craving a roller coaster ride anytime soon!
It started when we had our third son Lifton in January - healthy and right on time to share my 40th birthday - up, up, up, up, up! Spring time hits - time for a tax audit! down, down, down, down, down! Summer time - we're booming - business has never been better - up, up, up, up, up! Fall - I end up in the hospital, not once but twice - and may have a very serious condition - down, down, down, down, down! Winter - I have the "eureka moment" and decide to change the way we do business (see the last newsletter), AND find out I don't have that serious condition after all - up, up, up, up, UP!
Last newsletter, we announced our new organization, introduced the team, and spoke about the new Customer Center at www.wanderlogic.com. This newsletter, I want to share some insight that came to me while sitting at a holiday dinner. We've all been there, sitting at the table with your family and loved ones, feasting, laughing, catching up, bragging about the little ones if you're lucky. It's a joyous occasion based on faith and tradition - one that we all seemed to enjoy greatly. I thought about how long it has been since I had seen everyone, it seemed crazy to me that these people I love I only see once a year or so - I'd love to see them every weekend - "Why doesn't that happen?" I thought. OK, admittedly every weekend is pushing it, but more - anything more is surely doable. After some careful thought and a few glasses of wine (sue me), it came to me - its just not in everyone's best interest to be together.
I know what I wrote, its sounds harsh. OK, maybe best interest should be demoted to primary interest. In other words, its not everyone's primary interest to find ways to get together - work, family, friends, whatever - they all get in the way. Now, imagine if your whole family worked together, lived together, and everything they did benefited one another equally. There'd be no barriers - everything would be in sync - if Saturday AM is good for one its good for all as "good" means the same for everyone. Everyone has the same primary interest.
What's this got to do with Wanderlogic? EVERYTHING! My mind went to times I've sat at your table, describing what's wrong with the server, or why the backups didn't run, or why the receptionist's computer has a virus - and how much it will cost to fix. Everytime I had a seat at your table, I'm on the wrong side. Don't get me wrong, we both want the same thing - you, Mr. or Ms. Customer - we want you happy. But lets be real - We benefit from your problems. All traditional support companies do. It has all the makings of a contentious relationship and over the years I have become a master of walking the line between advisor and benefactor - switching between your primary interest and mine.
Well, no more! It's time we shared our interests and benefited together!
Effective immediately, I'm announcing our new Managed Services offering called WanderNOC (pronounced wander-knock). It features 100% flat rate pricing - You can opt to be charged not based on hours, but based on devices. 10 hours or 100 hours, it is a flat rate. Have you found that IT budgeting was just impossible? This will take care of it. Want to sit and talk about the future growth of your infrastructure without worrying if other motives are at work? This will take care of it. You and I together, at the same side of the table.
How we can now do this is under the hood - we have partnered with the global leader in NOC services and now have the power of hundreds of technicians around the globe, 24/7 watching your systems every move. Our ticketing systems are joined, secure communications have been set up, and if you are a current managed services customer, have already been migrated to the new system (with zero downtime I might add - how'd you like that!).
Want to learn more? Email or give us a call. Also, you can read our short whitepaper on the subject and just by clicking on the logo below.
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Flat rate predictable support not enough? You want your backups to be taken care of too?
Done!
As part of the WanderNOC offering, we are also providing BDR services. No more tape, no more external drives. With this soluton we can restore operation to systems within minutes!
Being without access to e-mail, vital records, or customer data can result in lost productivity, missed sales opportunities, and unrecoverable profits. our backup and disaster recovery solutions can mean the difference between a hiccup and a heart attack for your business.
Our reasonably priced, comprehensive solution:
- Provides high availability, redundant off-site co-location facilities
- Brings downed servers up in hours, not days, giving you fast access to data that keeps your business running
- Replaces management-intensive, error-prone tape back-up with a quickly deployed onsite device
Running a business is stressful enough already. Rely on our backup and disaster recovery solutions to keep you in control and your company fully operating.
Call us for more info, or check out our presentation by clicking below -
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I know this newsletter has been all about IT Support - for you Control4 customers and builders, our next newletter will feature advice on what to look for when you're planning on pre-wiring or renovating your your next home, project or business. Do it right the first time, and save a bundle! |
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About Wanderlogic, Inc.
Wanderlogic is a company with a unique vision and approach to high tech and low voltage sales, installation and services. We believe that there is tremendous waste in duplicating efforts and scope when related yet separate service companies are brought into the same environment.
Our approach eliminates that waste by combining the disciplines of several different fields and bringing them to you in one efficient package. Combining Audio/Video, Alarm, Telephone, CCTV, PC Support, Access Control, Low Voltage Wiring, and Managed Services, with Wanderlogic, its
One Call | One Company | One Solution
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Thank you for your business and continued support. Feel free to email or call me with any questions or comments.
Warm Regards,
Joe Angeline
President | CEO
Wanderlogic, Inc.
201-377-5390
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