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One Call | One Company | One Solution |
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Wanderlogic, Inc. Announces
Our New Customer Center 
Dear ,
We are pleased to announce the launch of our ALL NEW Web-based customer service portal that provides new online support functionality for you, our clients. Developed to provide additional avenues to receive the fastest possible help response, the new e-support customer service portal supports all seven categories of Wanderlogic's offerings, including Audio/Video, Alarm and Access Control, Telephone, CCTV, PC Support, Low Voltage Wiring, and Managed Services.
All customers who have their email on file with us will be receiving an email with their login information for the customer service portal. This portal is your customized world within our world. We have licensed this technology from a company called Autotask, the industry's leading solution provider for this type of offering.
From the portal, some things you can do -
- Speed service ticket submission and improve accuracy
You can submit service tickets directly anytime you wish. Submissions arrive fast and without transcription errors.
- Increase communication and satisfaction
Through the Client Access Portal, we can work together, setting priorities, reviewing work status and evaluating goals.
- Reduce support calls
You are able to submit and monitor tickets, update tasks, review invoices, and check project status at anytime, via the web. As a result, less time is spent calling or emailing and waiting for a response. You can also check your ticket history for items that may have occurred in the past, and reference that ticket when requesting service.
- Check your billing
Complete invoice history with time-to-ticket references so you can check hours billed, projects, etc. You can drill down and see everything we see.
The below link is a short video detailing how to use the portal. We suggest you give it a look. The portal is simple and easy to navigate, but the video will give you a very complete idea of everything you can do with this powerful new tool.
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MORE Features If Your Servers Are Managed By Us!
 If we are currently managing and monitoring your servers you will also be receiving an additional email with detailed information to access your dashboard. Your dashboard is a powerful tool that provides an up to the minute snapshot of current statuses and inventory information.
In addition, if you have opted for workstation monitoring and asset management, at a glance, you can see all your workstations, their current status and have a one click report of all your IT assets.
If you currently are not taking advantage of our managed services offerings, see the below coupon for a great deal and an easy way to get started! |
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About Wanderlogic, Inc.
Wanderlogic is a company with a unique vision and approach to high tech and low voltage sales, installation and services. We believe that there is tremendous waste in duplicating efforts and scope amongst related yet separate companies.
Our approach combines the disciplines of several different fields and brings them to you in one efficient package. Combining Audio/Video, Alarm, Telephone, CCTV, PC Support, Access Control, Low Voltage Wiring, and Managed Services, with Wanderlogic, its
One Call | One Company | One Solution
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Thank you for your business and continued support. Feel free to email or call me with any questions or comments.
Warm Regards,
Joe Angeline
CEO
Wanderlogic, Inc.
201-377-5390
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| Save
$100's! |
It's a fact that proactive monitoring can provide up to a 50% cost savings over the traditional reactive break/fix approach. Now for a limited time, we are offering free installation of server montoring agents and remote support agents for all servers and workstations in your office. (with a service agreement) Catch problems before they happen, let us call you, before you lose a minute.
Email us today for a free consultation to learn more.
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| Offer Expires: 12/31/09 |
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