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In This Issue
I'm With the Brand
Quick Response Codes: The New Way To Track Your Marketing
Not Your Grandfather's B2B Publication
Continuing Blogs from a Mad Man
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Welcome to the Claymanite.
No one has a crystal ball that reveals how 2011 will treat business and manufacturers. Yet one thing is already becoming clear: it will continue to be a time of real change in the marketing world.
 
A brand new American Marketing Association report from July 12, 2010 sheds some light on how their members are planning to spend their efforts through the rest of 2010 and into 2011. Of those surveyed:
  •  80% said that they would increase their presence in Social Media Marketing
  • 64% said that they would increase their mobile media
  • 59% are planning to increase their blogging 
  • 58% are planning to increase email campaigns
  • 55% want to concentrate more on SEO
  • 50% said they wanted to increase their Public Relations presence
 
What does this report mean to you and your company? If anything, it signifies that companies will not be maintaining static marketing campaigns.
 
This issue of The Claymanite is going to focus on three growing trends that we feel are going to become even stronger as we head into next year. These three trends are the use of QR (Quick Response) codes, more flexibility and offerings from B2B publication, and an increased emphasis on "brand evangelists." 
 
There is a famous saying: "Success is what happens when opportunity meets preparation." Let's begin to prepare for the opportunities that 2011 will provide! 
I'm With the Brand
 
end of the worldWhether we realize it or not, brands shape the way we live our lives and the way we associate with and present ourselves to others. When you think of a brand, say Mountain Dew, for example, what kind of person do you think of? Maybe a skateboarder or an extreme sports athlete? The people who drink Mountain Dew have the same characteristics that Mountain Dew tries to portray, edgy and adventurous. When people really get behind a brand they start to think like the brand, act like the brand and, eventually, morph into a term called "Brand Evangelists." These are people who will sing the praises of the brand to their friends, family and acquaintances. Wouldn't it be nice to have a Brand Evangelist behind your brand?
 
In this article we'll discuss Brand Evangelists, ways they can help your brand, and how to find out who your true Brand Evangelists really are.
 
Read More
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In October of last year, Esquire Magazine generated a great deal of buzz (see Larry's blog) when news started leaking about a special issue that they were calling their "augmented reality (AR)" issue. The resulting December issue was special because by holding the front cover and other pages in front of a computer's camera, hidden video content became accessible. Not even a year later, that technology has already been surpassed. The new innovation is to use an old technology - QR or Quick Response codes.
 
QR codes are simply two-dimensional barcodes. The technology actually dates back to 1994 when the Japanese began using the codes at car ports. How can car port barcodes have implications for your company?
 
 
Read More to find out.
Not Your Grandfather's B2B Publication101 
 
As recently as about four years ago, business-to-business publications were essentially the "go-to" source for three things. Those three things were advertising opportunities, branding opportunities, and the chance to reach a targeted, qualified audience. We are all familiar with the hard times these publications have experienced especially over the last two years. However, even despite all of the bad news about B2B publications, Clayman Advertising has been monitoring what is working right now in the publishing world, and we've found a lot of good news. 
 
 
Continuing Blogs from a Mad Man
 
Are you doing everything you can to avoid PR disasters? Read Larry's blog and voice your opinions!
CrisisCommunication 
I'm With the Brand
 101
Whether we realize it or not, brands shape the way we live our lives and the way we associate and present ourselves to others. When you think of a brand, say Mountain Dew, for example, what kind of person do you think of? Maybe a skateboarder or an extreme sports athlete? The people who consume Mountain Dew have the same characteristics that mountain Dew tries to portray, edgy and adventurous. When people really get behind a brand they start to think like the brand, act like the brand and, eventually, morph into a term called "Brand Evangelists." These are people who will sing the praises of the brand to their friends, family and acquaintances. Wouldn't it be nice to have a Brand Evangelist behind your brand?
 
In this article we'll discuss Brand Evangelists, ways they can help your brand, and how to find out who your true Brand Evangelists really are.
 
Brand Evangelists are people who are very important to a company. They are passionate about a brand and will literally go out of their way to rave about it to anyone and everyone. There are advantages in having Brand Evangelists. Unlike traditional marketing where there is only one-way communication, Brand Evangelists can communicate and interact with potential and existing customers. How can a Brand Evangelist help your company's marketing efforts? Here are five examples.
 
1. Case Study/Testimonial - Having a Brand Evangelist be the voice/face of a Case Study or Testimonial makes a company look very credible. A real life customer who shares the successes and benefits of a company can make other customers feel confident in a brand or product.
 
2. Word of Mouth/Social Media - This is where true interaction can take place. It's much easier to communicate a message to someone when you are in front of them in real life or communicating in real time through Social Media. The story of Coke's original Facebook fan page is a great example of a Brand Evangelist using Social Media to communicate. Two regular young men who had no affiliation with the Coke brand created a Facebook page for Coke lovers to join. Coke had no idea these two men were going to create this page and, in fact, Coke had no idea who these two men even were. What started as a fan page for fun turned out to be the largest product fan page on Facebook.
 
3. Interview as Part of a Video - Creating a video that shows an actual customer using a product is another very credible way to promote a product or brand. Customers will be able to relate to "a regular person" who explains how a product worked for him.
 
4. Trade Shows - Don't be afraid to bring a Brand Evangelist to shows and conferences. An approachable proponent of your  product can create a great draw at a busy show.
 
5. Webinars - Do you have a customer that is well recognized in the industry? Has he or she expressed positive feedback about your product or service? If so, this customer would be a great candidate for presenting or participating in a webinar sponsored by your company.
 
How to Pave the Way for a Brand Evangelist
You may be wondering how to find Brand Evangelists for your company. Although you know who your customers are, you may not know if they're Brand Evangelists. Here are a few ways to find your Brand Evangelists.
 
LinkedIn - Have any of your customers recommended you on LinkedIn? If so, that's a great place to start. A customer's recommendation lets you know they not only have an interest in your company, but they also want others to know about that interest.
 
Ask Long Term Customers - Do you have a customer that you've done business with for more than 5 or 10 years? If so, you most likely have built the kind of relationship where it would be okay to ask if he or she would be interested in being your Brand Evangelist.
 
Customer Survey - If none of the above work for you, try sending out a survey to find out who really appreciates your brand. After you get the results of the survey, follow up with the appropriate customers.
 
A Note of Caution
Brand Evangelists are similar to celebrity endorsers. Companies who endorse celebrities have to choose wisely and sometimes even when companies think they are choosing a loyal celebrity, that celebrity could let them down.Think Tiger Woods. The selection must be done thoughtfully and a company needs to be prepared in case there is a meltdown like the Tiger Woods situation.
 
Brand Evangelists not only add credibility to a company's marketing, they also inspire added enthusiasm for a brand. Nothing is better than customers who are excited about your company. Are there Brand Evangelists waiting to hear from you?
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101
 
In October of last year, Esquire Magazine generated a great deal of buzz (see Larry's blog) when news started leaking about a special issue that they were calling their "augmented reality (AR)" issue. The resulting December issue was special because by holding the front cover and other pages in front of a computer's camera, hidden video content became accessible. Not even a year later, that technology has already been surpassed. The new innovation is to use an old technology - QR or Quick Response codes.
 
QR codes are simply two-dimensional barcodes. The technology actually dates back to 1994 when the Japanese began using the codes at car ports. How can car port barcodes have implications for your company?
 
These barcodes could potentially change the way your company thinks of offline marketing tactics.
 
Building the Code 
There are a few different code generator services available to create your own barcode. Once the barcode is created it can be placed on any kind of marketing piece you wish. Once your personalized code is placed on these communication pieces, consumers can simply scan the code with their smart phone camera and go immediately to the destination of your choice. This can be a website, text message, video or photo. 
 
Ask What QR Codes Can Do For You
Marketers have always been trying to figure out if consumers really do pay attention to the different marketing messages they read or see. QR Codes increase marketing opportunities in a variety of ways including:
 
Print Ads - When a QR code is placed within a print ad, readers who own a smart phone can scan the code and immediately be taken to a designated website, YouTube channel, Facebook page, or basically wherever a marketer would like within the online world. Once the reader is taken there, he or she will be able to interact within that site.
 
Direct Mail - Just as with print ads, a personalized QR code can be placed on a direct mail piece. Often times surveys are sent out as direct mail. Instead of trying to fit a survey onto a small mailer, a personalized QR code on the mailer could easily direct the recipient to an online survey.
 
Product Brochure - A brochure featuring several key products could include a QR code next to each product. These codes could direct customers to product-specific videos in a YouTube channel or a relevant page deep within a company's website.
 
Product Packaging - An "out of the box" idea is to use a QR code on product packaging. In November 2008, Pepsi announced that they were launching a marketing campaign in the United Kingdom based on QR codes. QR codes were printed on 400 million Pepsi soda cans. These codes took consumers to landing pages for Pepsi that offered games, ring tones and contests.
 
Trade Shows - Sometimes at trade shows it's a challenge to give every attendee or prospect your business card or contact information. QR codes can be placed on many of your marketing pieces at trade shows from booth graphics to collateral pieces. Even if you don't get a chance to speak with someone directly, he or she could scan the code that's placed on one of your marketing pieces and get more information about your company. The code on these pieces could simply be your website or it could be a contest that you are promoting at the show.
 
The above marketing vehicles are just a few places to use QR codes. These codes can be used on any marketing piece to track reader/viewer results. Creating specific landing pages to which the the QR code would direct customers represents an excellent method for tracking the campaign's success.
 
QR Codes: About the Application 
Most people who have smart phones have access to the kind of applications that allow people to scan QR codes. The QR code application options for the iPhone are called "QuickMark" and "Optiscan." Android (HTC) phones have an application simply called "Barcode Scanner," and Blackberry and Palm have an application called "BeeTagg." Optiscan costs $2 to download, but all of the other apps are free. Once a consumer downloads one of these applications to his or her smart phone, they will be able to scan the code regardless of where they encounter it. Including succinct instructions on how to download the proper application and how to scan the code is recommended.
 
How to Prepare for a QR Code Campaign
To make QR codes an effective addition to your company's marketing strategy, Clayman Advertising recommends following a 4-step process.
 
Step One: Have an integrated marketing strategy already in place. QR codes can deepen a campaign but they are no substitute for a fully realized integrated marketing strategy.
 
Step Two: Determine how the utilization of QR codes could strengthen the proposed campaign. For example, if a campaign's main purpose is to promote a new product, determine how QR codes could further engage customers as they visit a website or peruse a brochure.
 
Step Three: Set realistic expectations. If a QR code is driving customers to a YouTube video, how many views would represent success? How many comments? Make sure this step incorporates realistic goals. If a company is in an industry in which new technology takes a while to establish a presence, a QR code campaign may not be as immediately dynamic in results.
 
Step Four: Review how and what the QR code delivers. Marketing is a dynamic process and technology keeps making advances. Results need to be monitored in a context of change.
 
Watch Out, Here They Come! 
According to a July 20th, 2010, report from Mashable.com, QR codes are "poised to hit the mainstream." Add to this report  a May 2010 Pew Research Study stating that 59% of Americans own a smart phone and suddenly the impact of QR codes in marketing promises to be less a stream and more a tidal wave. The ramifications of this surge in smart phone ownership could be huge, including a revolutionary change in how people interface with websites and each other. QR codes will "hit the mainstream" at a pivotal time. People are still looking at offline marketing materials like print advertisements and collateral, but they are also looking for ways to translate that material into something they can easily interact with and reference through their smart phones.
 
The added opportunity to provide information about products and/or services expands marketing reach within a winning proposition for both customers and companies. This definitely is something to consider for 2011 - if not right now! 
Not Your Grandfather's B2B Publication
101 
As recently as about four years ago, business-to-business publications were essentially the "go-to" source for three things. Those three things were advertising opportunities, branding opportunities, and the chance to reach a targeted, qualified audience. We are all familiar with the hard times these publications have experienced especially over the last two years. However, even despite all of the bad news about B2B publications, Clayman Advertising has been monitoring what is working right now in the publishing world, and we've found a lot of good news. 
 
What You Can Rely On
 
Despite all of the troubles that have fallen upon B2B publications and despite the changing landscape of the marketing world, three advantages remain in working with B2B publishers.
 
1. The audience is still qualified: It's true that Social Media sites like Facebook and Twitter can offer big numbers, but you can't really know for sure who you are reaching and Social Media sites cast an extremely broad net. While messaging might reach some who find it relevant, it is difficult statistically to reach a niche audience in a big sea. B2B publications, however, only reach people who are interested in receiving industry-specific information. If a publication is BPA or ABC audited, one can also ascertain exactly how many people are requesting that they receive communications from that publisher.
 
2. The content is still high quality: A lot of information is available online. However, sites like Wikipedia, not to mention individual blogs, do not have to filter information through industry experts. Business-to-business publications have spent years, if not decades, building credibility and trust with industry leaders, companies, and their readers. As long as the phrase "content is king" continues to ring true, B2B publications will have a valid argument for their survival.
 
3. The leads can still be qualified: Because publications must represent who they are reaching, and because the majority of a publication's audience is legitimately interested in the subject matter, leads generated from an ad in a publication are more qualified than a lead that might emanate from Social Media or other marketing tactics. Instead of throwing a pebble into a big lake and hoping that the ripples might reach someone who could become a lead or a customer, B2B publications let you reach your targeted audience directly.
 
An Expanding Trend
 
Despite all of these arguments in favor of business-to-business publications, they still have been forced to reconcile their traditional mode of business with the new world in which we live. Charles Darwin would be able to write a treatise about those publications that have passed into non-existence versus those that continue to thrive. However, it is not just a case of "survival of the fittest." It is a case of "survival of the most innovative and adaptable."
 
Clayman Advertising has been carefully monitoring how publications are adjusting to new requirements, new economic realities, and new marketing strategies, and we have found a lot of interesting new offerings. These opportunities remain credible because they are targeted to the publication's audience yet they are exciting because they supplement and expand upon the foundation of print and online advertising. Here are some examples of ideas that we have seen several different publications in different industries introduce over the last couple of years.

Webinars: While publishers still generate content for their readers, they have begun to incorporate content from their advertisers through the form of webcasts or "webinars." Publications approach these opportunities in different ways. Some still generate the content for the webinars but allow companies to sponsor the content. This is an excellent branding opportunity and generally also offers the sponsor highly qualified leads with contact information from the registration form. Other publishers give advertisers cart blanche in terms of webinars so long as the content is not strictly promotional. These opportunities are win-win. The publisher drives traffic to the website while the advertiser builds branding and a reputation for thought leadership. 

Virtual Conferences: We have seen more and more publications partner with vendors to create a virtual trade show or conference over the last couple of years. There are several benefits for the publisher and the advertiser. First, the publisher is able to generate a great deal of web traffic around the event. "Exhibitors" or sponsors of the event tend to receive exposure not just through the event but also through all of the promotions that the publisher will produce. The publisher and the exhibitors receive excellent contact information through the registration process. The virtual trade shows we have seen also tend to offer educational seminars as part of the opportunity, again offering the publication and the sponsors an opportunity for branding as thought leaders. 
 
Lead Generation Programs:
Several publications, especially over the last year, have launched lead generation programs. Like a webinar or a virtual trade show, lead generation programs create opportunities for the collection of highly qualified leads along with contact information gathered from registration forms. The most common version of this type of opportunity we have encountered has been white paper programs. Visitors to the publication's website have to register to be able to download an advertiser's white paper. Again, the focus is on the content both from the advertiser's perspective and from the publisher's perspective. The publication's readership benefits from the new availability of valuable industry information.
 
Research:
Publications are increasingly offering and/or cooperating with research initiatives. Because publications generally can segment their readers based on job title, location, or other criteria, they are excellent to work with when market research is needed. Publications are also increasingly willing to send surveys to their opt-in e-newsletter lists so long as the communication is clearly from them and clearly not spam.
 
With the times and technology changing so rapidly, publishers are more receptive to ideas on how to expand their offerings. If there is a specific kind of opportunity that a company would like to pursue, many publishers will take the time to listen to the idea and either find a way to make the idea reality or offer reasonable alternatives. 
 
Business-to-business publishers continue to say that their print publication is still their highest priority. However, publishers also appreciate that their readers and their advertisers are looking for more than industry-specific content. There is a huge demand for content that is offered in new ways that are compatible with the increasingly connected and mobile world in which we live. Just as marketers have been preaching the gospel of integrated marketing, B2B publishers are increasingly espousing the values of integrated publishing. The more creative they are in delivering content to their qualified readers, the more their advertisers and their readers will benefit.
Sincerely,