Steve Wilkerson, Print Shop Mgr.; Mike Lincoln, General Mgr.; Mike St. Peter, Asst. General Mgr.

Colorado's Integrated Document Solutions (IDS) has taken address cleansing to new heights by implementing an Address Quality Program that has dramatically reduced undeliverable mail and the associated costs. "We have taken the concept of address hygiene and morphed it into a tool to make government better at managing print and mail," explains Mike Lincoln, IDS manager for the Department of Personnel and Administration for the state of Colorado.

"We were able to save $88,000 for a customer..."

"We use Anchor's NCOA-Link Software for address hygiene," Lincoln says. "It's the way IDS has implemented the program that is unique. Most commercial mailers use these systems to ensure continued USPS discounts. We are using this not only to maintain our USPS discounts, but to drive down upfront print, labor and postage costs. For example, by not printing for addresses that are undeliverable, we were able to save $88,000 for a customer just in the first year."

First State Government Recognized as an NCOA Vendor

The idea for the address hygiene program, which took three years to implement, was conceived at the National Postal Forum four years ago. Thanks to the perseverance and tenacity of this in-plant, which manages more than 30 million pieces of mail annually, Colorado became the first state government to be recognized as an NCOA vendor by the United States Postal Service. Lincoln is proud of the way his team of 30 print and mail professionals has successfully implemented this program. "We are ahead of the curve, plus we are making government better and more efficient."

Learn more about the strategies taken to deliver $500,000 in savings. 

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