Left Brain Leverage Newsletter
Developing Process Excellence Leaders
Sept. 2007 
Greetings!
September is finally here and I'm embarrassed to say that I haven't written a newsletter all summer. I have no excuse, I spent a lot of time goofing off with my kids this past summer. It is one of the benefits of having my own business. Now that school has started, it's time to get focused again. How is your focus? Do you set daily, weekly, monthly goals? Are your goals tied to an overall strategy? Do you prioritize on a daily basis? This newsletter will focus on getting back to basics.
In This Issue
New Book
Coaching Others
Selling Skills Help
Presentation Basics
Developing Process Excellence Leaders 
My new book - Developing Process Excellence Leaders -  is finally finished. It's at the printer as I write this. The cost is $19.95 and quantity discounts are available. Order yours today by calling 845-294-7089 or sending me an email at regina@reginaclark.net. It will be available on Amazon in the next few months.
 
Back cover: Thousands of technical experts lack leadership skills. They have knowledge and expertise but don't know how to network and influence. Inside Developing Process Excellence Leaders you will find checklists, role plays, observer sheets and strategies for helping your technical subject matter experts develop leadership skills. This invaluable resource gives you the tools you need to launch your own Master Black Belt or Process Excellence Leadership program.

We accept major credit cards.

 
Coaching Others 

 

During Process Excellence training, I often ask participants to think of their favorite coach and then to write down behaviors that describe the coach. The same set of behaviors always ends up on the flip chart. Effective coaches:

 

  • Listen
  • Care
  • Offer support
  • Have expert knowledge
  • Challenge others
  • Provide feedback
  • Expect a lot

Process Excellence Leaders coach all the time. Sometimes the coaching session is formal and at other times it is informal or spontaneous. When the coaching session is formal, there are three main stages of coaching which include:

Planning
Coaching discussion
Observation & feedback
 
Do your own preparation by asking the following questions:
 
How can I tie this coaching opportunity to the employee's performance? What are the present and past performance levels? What kind of experiences has this employee had?   What kind of contributions has this employee made to the business results? What organizational factors need to be taken into account?What sensitivities do I need to pay attention to?  What 2 or 3 messages do I want to make sure the employee retains?  What barriers exist that prevent this employee from maximizing his/her performance as an individual and as a team member?  How can we overcome the barriers?  What motivates this employee?

 

 

 Sales Training
 
Do you need help with your selling/ negotiation skills? If yes, consider attending Ron Karr's Boot Camp in Chicago. This boot camp is offered a few times a year and the program is fantastic. You will immediately learn some new skills. For more information, go to www.ronkarr.com/bootcamp
Thank you for taking the time to read this newsletter. Have a great day and remember to say a prayer for all of those that lost their life on Sept. 11, 2001.
 
Sincerely,
 

Regina Clark
Left Brain Leverage
Featured Article
Presentation Basics
  • Know your audience
  • Use a variety of sounds & tones
  • Use powerful, positive words
  • Eliminate slang, jargon and extra words like um, ah, basically, hopefully
  • Add some spice to your content - use props, video clips, stories and examples
  • Know your material
  • Make a great impression - smile, maintain eye contact, dress professionally
  • Anticipate and plan for questions
  • Know the environment
  • Practice, practice, practice
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