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Negotiation Skills - A must for Every Process Excellence Leader!
Process Excellence Leaders negotiate every day!
They negotiate for resources, for time, and for
opportunities.
Consider this scenario, a Process Excellence Leader
approaches a
plant manager and asks permission to conduct a
Kaizen event the following week. The Process
Excellence Leader
takes the time to explain the expected outcomes.
The plant manager responds by saying, “we don’t
have the time or extra people to plan for this event.”
Is this a situation for negotiation? Is this a possible
win/win or win/lose situation? As a Process
Excellence Leader what
outcome do you want? Are you willing to bend? Do
you want to partner with the plant manager or annoy
him? Are there any emotions involved?
When you decide to enter into a negotiation, there
are a few strategies that can help you. The most
important strategy is to prepare for the negotiation.
When you negotiate, you need to anticipate what
the other person might say and prepare answers. You
also need to decide what your bottom line is. When
you buy a new car, you have a price in mind before
you go to the car dealer. The salesperson also has a
price in mind. Hopefully, you can work together to
reach a mutually agreed upon outcome. When you
do, you will feel as if the negotiation was successful.
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Greetings!
It's hard to believe summer is gone and we are back
into a new school year. Last week, my son received a
letter from his nursery school teacher saying that she
was looking forward to seeing him in school. He didn't
want the letter. He put it back in the mailbox and
told me that he wasn't going. All of us, from 3 to 53
have to be ready to learn before learning can occur.
The "teacher" can create a positive environment but
if we aren't ready, nothing will happen. Before you
invite people to Six Sigma or Lean training make sure
they are ready to learn. They need to have a clearly
defined project that is tied to the business goals and
available time to work with a team on the project or
event. I included a few training tips with this
newsletter. If you have some tips that you would like
to share with other Process Excellence Leaders, send
them to me and I will print them in the next
newsletter.
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| Training Tip - Common Cause vs. Special Cause |
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If you have been through Six Sigma training, you
know that there is a huge about of information to
digest during one week. The best trainers are the
ones that know short cuts and tricks to get you to
comprehend and remember information. Here's a
simple way to explain the difference between
common cause variation and special cause variation.
Ask the participant to write their name in script
three times. Then ask the participant if the signature
is
exactly the same or a bit different. The answer
should be a bit different. That is common cause
variation.
Then ask the participant to write their name in
script using the other hand. The result is a very
messy signature due to special cause.
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| Training Tip - Reproducibility vs. Repeatability |
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Here is a very simple way to remember the difference
between reproducibility and
repeatability. It takes
two to reproduce. So reproducibility is at least two
operators doing the same thing. Repeatability has
PEAT, sounds like PETE, in the word. Pete is the one
operator doing the test over and over again.
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