Leadership Insights

from   LeadershipOD.com
 March 2011- Vol 2, Issue 3
In This Issue
Leadership Drills
Staff Motivation by Mark
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Greetings!  

 "It is easy to be good at tennis (or basketball / or public speaking / or anything else)."  My children are tired of hearing this from me because I always follow it up by stating the all too familiar phrase, "All you have to do is practice."

  

Just like most parents, I do believe that my children can do anything they want to do.  They simply have to realize that being good at anything is going to take a lot of hard work.  This truth remains even into adulthood.  To be good at anything, we have to work at it.

 

This week we talk about some tools you can use to improve your leadership skills.  We have a special guest author this week, my good friend and one of the best minds in the "business" of optometric practice, Dr. Mark Wright.  Please read his article on this innovative method to keep your staff motivated.

 

Thank you for reading and Happy St. Patrick's Day to all.

 

Sincerely,

Mike Rothschild, LeadershipOD

Leadership Tips from Mike Rothschild

Dr. Mike Rothschild

 
"Building your Leadership Skills"

 

Is there such a thing as a born leader?

Leadership involves a set of skills that can be improved, tweaked and enhanced.  These skills need to be practiced in order to be the best that they can be. 

We all have talents that lend themselves naturally to leadership.  You may be a people person, a dreamer or a natural motivator.  We also have tendencies that hamper our ability to effectively lead others.  I personally have to resist my urge to jumping into a project before thinking it through.  Others may have a difficult time understanding other points of view and may not naturally listen to other opinions.  Another tendency may be to change courses too often, always working to seek a better way.

Leadership is a collection of all methods we use to motivate and coordinate others to want to work to make our vision a reality.  To be our best, these methods require practice.  All professions find a way to practice, to enhance their skills.  As doctors, they call the work we do in the exam room "practicing."  Actors and professional speakers rehearse their acts.  Pilots and police officers go through simulations to enhance skills so they are ready if the life or death moment ever shows.  Athletes of all kinds use drills to enhance particular skills in their sport.

Try these one day "Leadership Drills" to improve your skills with your team:

  • Improve Everyone's Day - Make a point of making every person you come in contact with have a better day.  Look for ways to compliment everyone.  Make a point to make them smile or feel better about themselves.  Start with your team, your family and every one of your patients.  It is easy to support a leader who makes us feel better.
  • Ask Questions and Listen to the Answers - Sometimes it is difficult to ask for help or for advice.  So to become a better listener, make a point of asking members of your team questions.  Look at them while they reply and then ask yourself, "Did I truly hear the answer?"
  • Find Someone to Do It Better - For each task that you do during the day, stop long enough to think if there is someone on your team who could do it better.  Create a list during the day and use it as you are considering delegating these tasks to your team.
  • Share a Note with Leaders You Admire - We have all been part of organizations that were led by people who have shaped us.  Sharing a note with these individuals is a nice payback, but it also forces you to reflect on what aspects of their leadership made a difference to you.

Simply by deciding to focus on one of these drills for an entire day, you will notice that it becomes second nature.  The task will seem easier, not because it has changed but because our ability to do it has increased.

 Staff Motivation & the Hawthorne Effect by Mark Wright, OD, FCOVD

 
Dr. Mark Wright The Hawthorne Effect is the proposition that staff members are more motivated by emotional than economic factors.  According to this theory, it is more important for staff to be involved and feel important than it is to have improvement in workplace conditions.

 

The original study was done at the Western Electric Company's Hawthorne plant.  It found that improving workplace lighting increased productivity; however, it also found that the control group improved productivity even though their workplace lighting was not changed.  The control group was simply told that they were part of the experiment.  The control group was motivated by something other than an improvement in workplace conditions.  Feeling that they were involved and important resulted in improved productivity in the control group.

 

Prior to this research, the views of Frederick Taylor, that money and working conditions are the primary motivators for staff, was the common view.  Now that we have a better understanding of staff motivation, make sure your staff feels involved, is receiving positive attention and feels you value them.

 

How can you do that?  The only way you can know is to survey your staff.  Click here for a staff survey that you can have your staff first prioritize areas as to importance and then, rate each area.

 

OK, now that you've surveyed your employees, there are 2 key actions for you to take: 

 

 

First, evaluate the areas identified as most important by your staff.  These are the areas that deserve your highest attention.

 

 

Second, identify the areas where your ratings are not good.  These are the areas that will give you the greatest increase in staff satisfaction.

 

Fix any problems you find and make your workplace the best place to work. Happy staff means happy patients and happy doctors.

 

 

 

Dr. Wright is founder of Pathways to Success and is co-professional editor of Review of Optometric Business.

Contact him at mwright@pathways-o.com.