Logo Know-how: the CPD Newsletter of the Institute of Hospitality

 

 

Issue 25, July / August 2011
In This Issue
Univ. West London & Qualifications
INFORMation Services Survey
NEW Institute Guide: Managing Performance
Volunteering: The Garnish on a CV
Gluten-free Opportunity & Factsheet
Institute e-Resources on the Move
 
'Know-how' is the Institute of Hospitality's newsletter supporting hospitality education and continuing professional development (CPD). Learn more about the benefits of Institute membership at the Institute website or contact Membership.


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Greetings!  

Welcome to issue 25 of Know-how. We are asking a special favour of Institute members: please take three minutes from your busy day to provide input regarding the Institute's Information Services, formerly known as the library. Member input from the survey will be invaluable as we work to provide even better services. Members who complete the survey by 31 July 2011 and provide contact details will be eligible to win one of three free iPod shuffles. Click here for the survey.

 

Features in this edition of Know-how include a new Management Guide explaining how to improve employee performance for both star employees and under-performers - particularly following the removal of the Default Retirement Age (DRA). Learn about how to improve your CV whilst giving back to society. Also, discover a business opportunity that ties in with changes to gluten-free food labelling...and read it all on your mobile!

 

Don't forget to add CPD-qualifying activities with the orange check mark to the CPD tool located on the Member Benefits page at www.instituteofhospitality.org.

Yours sincerely,

Professional Development Services
Institute of Hospitality

University of West London to Run Qualifications   Orange Check Mark
The University of West London (UWL), formerly Thames Valley University, will be the newest centre to deliver the Institute of Hospitality's Management Qualifications in September 2011.

The University hosted a launch event with the Institute on the evening of 12 July 2011 to celebrate the introduction of the Hospitality Management Qualifications at the centre. The informative event was an opportunity for hospitality employers to hear about... More>>>
As an Institute member have you taken advantage of the Institute's Information Services resources, which are a free member benefit? Whether you are a big fan of the resources or haven't yet had the chance to use them, the Institute is asking members to provide valuable input by completing a brief three minute online survey regarding the Information Services. Those who complete the survey will have the chance to win one of three iPod Shuffles. The Survey can be found... More>>>  
NEW Management Guide: Managing Performance After the DRAOrange Check Mark
Following the removal of the Default Retirement Age (DRA), managers in the hospitality industry may find that job performance issues are coming to the fore. Performance problems that, in the past, may have been resolved through regular staff turnover or retirement now must be tackled. As a manager, it is essential to... More>>>  
Is your CV lacking that special something? Maybe you are a recent graduate looking for employment, a hospitality professional between jobs or you are looking to take that next step in your career? Volunteering is a great way to gain valuable employability skills, enhance your CV and... More>>>
A Gluten-free Opportunity and FREE Factsheet 

Orange Check MarkAre you providing a catering or food service with gluten-free options for people with coeliac disease, an autoimmune disorder? If so, then well done because catering for the gluten-free market can be a lucrative proposition; Coeliac UK estimates the value of the market to be upwards... More>>> 

Institute e-Resources are on the Move 

Fans of the Institute's various e-resources, like this CPD newsletter and the Institute's Education Membership Scheme Blog, can access the materials from the convenience of android and iPhone mobiles.

Whether you are front of house with a few minutes to spare, or on a break from managing a kitchen, just use your mobile to...More>>> 


The Institute welcomes any feedback on this newsletter. Please direct comments to: [email protected]

 

30.THIRTY.30   



2011 is the Centenary of Macmillan Cancer Support and the 21st Anniversary of the hospitality industry charity, Springboard. To celebrate, Exclusive Hotels is aiming to raise �30,000 (or more!) for Macmillan which they will match, pound for pound, up to �30,000 for Springboard! To learn more about 30.THIRTY.30 and to support this worthy industry event, visit: http://www.30thirty30.co.uk/