IoH logo Know-how: the CPD Newsletter of the Institute of Hospitality

Issue 21, November/December 2010
In This Issue
A Growth Opportunity
Christmas Comes Early
NEW Institute Guide
Don't Miss...
When Times are Tough...
'Know-how' is the Institute of Hospitality's newsletter supporting hospitality education and continuing professional development. If you are not yet a member of the Institute, please view our website or contact the Membership Department


Send to a Colleague


Please take our
'5 SECOND SURVEY'
on
Ageism in Hospitality Hiring
by clicking this LINK


MANY THANKS TO
OUR SPONSORS:

Caterersearch.com


RateTiger


Hospitality Assured


Discounts & Savings


BusinessHR


Ideas



Follow us on Twitter
Greetings!
The busy festive season is well underway, however, it can also be a particularly busy and challenging time for people in the industry. Consequently, this issue of Know-how highlights resources to help hospitality managers develop business strategies for the New Year, learn about training resources for a new market and find out about the support provided by Hospitality Action and The Ark Foundation.

After reading this issue, don't forget to add your CPD hours to the Orange Check MarkCPD Tool and tally the hours for 2010...you will be surprised at how the CPD hours add up! (The orange check identifies CPD-type activities.)

The Institute extends its warmest wishes to Know-how readers for a safe and happy season.
Sincerely,

Professional Development Services
Institute of Hospitality

A Growth Opportunity for our Industry  Orange Check Mark
If an industry learned about a potential market of 10 million people wanting to spend up to £50 billion in the industry's businesses it would do everything possible to tap that market. Well, good news! This potential market currently exists and is right under the noses of all UK hospitality... More>>>
Institute members already have free access to hundreds of e-books in the Online Catalogue along with the free electronic articles in the separate eJournals Collection. Now a new resource is... More>>>
Management Guide: Business Continuity Planning Orange Check Mark
The Institute's latest management guide addresses an issue that is always at the fore: business continuity planning for when crises occur. There are numerous incidents that can jeopardise the existence of any business. Stop for a moment and consider how long your business... More>>>
The Institute is pleased to present some new additions to its growing e-book collection. Our recent purchases focus on two diverse topics: hospitality strategy and hospitality careers.
 
Mid- and senior-level managers will want to read the case studies on well-known hotels and leisure operators and peruse chapters on strategy and restructuring, new product development, property renovation, hospitality planning and feasibility and... More>>>
When Times are Tough...
The holidays can be a challenging time particularly for those working in the hospitality industry who may be putting in longer hours, experiencing economic pressure on the business, handling increased events and customers, and feeling the pressure - real or perceived - to use or abuse alcohol or drugs.

Many businesses are able to offer employees an Employee Assistance Programme (EAP) but for those that don't, or for hospitality businesses seeking... More>>>

The Institute welcomes any feedback on this newsletter. Please direct comments to: communication@instituteofhospitality.org
DON'T FORGET!
Institute members are reminded to please renew their membership prior to the 31st December. Contact our Membership Team today at +44 (0)208 661 4949 or email: membership@instituteofhospitality.org