Dear ,
Welcome to our September e-newsletter which includes Trip advisor becomes owner-friendly, How to secure your public Wi-Fi, Capacity management, Women - A nightmare to work for? and Worst regulation? Copyright licensing -
DVD and TV licences
for your business.
Institute
of Hospitality's North West Management
Briefing
Following the
success of the management briefing held in Manchester in June, the Institute is pleased
to announce details of the second briefing in this series. This will be held on Tuesday 21 September from 10am
- 1pm at the Thistle Hotel Haydock, Penny Lane, Haydock, Merseyside, WA11 9SG. Key speakers include Martin Couchman OBE, deputy chief executive of the
British Hospitality Association, Sam Coulstock MIH, customer relationship
director of Springboard UK
and Rob Moore FIH, chairman of the Institute
of Hospitality Scotland.
Philippe Rossiter FIH, chief executive of the
Institute of Hospitality, who will also be speaking at the briefing says: "
These briefing meetings offer a real opportunity for those in the hospitality
industry to keep up to date with what is happening across the industry... Read More>>
The briefing is free to attend but please note
attendance is expected to be extremely high and places are limited so
booking in advance is highly recommended.
Are you a Member on the Institute of Hospitality? If you are
already a Member and would like to encourage a colleague to join please
take advantage of our special summer offer! By signing up a new member
you get £20 discount off your subscriptions for 2011... Read More>> Not a Member? - If you are not a member and would like access to our unrivalled resources; Join by 30th September for a special rate of £99 covering membership until 31st December 2011. Click here to Apply Online Now! and enter AL 2010 in the promotion code box or Email Us... Read More>>
Both offers are valid until 30th September 2010.
We hope you find eNews interesting and informative. If you have any comments or ideas for articles, please share them with us by emailing: news@instituteofhospitality.org. Best wishes, The eNews Team |
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 Trip Advisor Becomes Owner-Friendly
|  The better your rating on
Trip Advisor, the better your RevPAR is likely to be, according to the initial
findings of research at Cornell
University.
Yet for some operators the
big concern about Trip Advisor has been "false negative" reviews from disgruntled
ex-employees or competitors. But this situation has now improved says the
British Hospitality Association (BHA).
"The BHA met TripAdvisor via a HOTREC meeting earlier
this year and we have had two BHA meetings with them since. A system has now
been introduced whereby hotels registered with Trip Advisor can advise online
of fraudulent reviews and TA's fraud squad can deal more quickly, so progress
has been made," said BHA deputy chief executive Martin Couchman during the
series of summer regional management briefings hosted by the Institute of
Hospitality and Master Innholders.
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How
to Secure Your Public Wi-Fi
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How
to Secure Your Public Wi-Fi
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Do you offer
Wi-Fi to your guests? Do your guests
need to enter a password or can they just switch on and gain instant access to
the Internet? 
Recent research has found that too many tourism businesses risk being
victims of internet crime. 90% of
B&Bs in Wales that offer Wi-Fi to guests, for example, do so
without the need for a password or an agreement to terms and conditions,
according to research by web safety group E-Crime Wales.
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Capacity Management
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Capacity Management
| The National Skills Academy Hospitality is offering the one-day
course: The Principles of Capacity Management at a cost of £125 (ex VAT)
per person.
Capacity Management is a scientific, systematic process that maximises
volume throughput and customer experience. It identifies the current
barriers to improved performance and establishes improved systems,
planning and standards to increase the businesses capacity to..
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Other Stories
Women - A nightmare to Work For?
A survey recently undertaken by recruitment firm UKJobs.net found that two thirds of respondents, both men and women, preferred to be managed by men.
According to the poll of 3,000 employees, which was picked up by media around the world, women bosses are seen as a nightmare to work for as they are "loose cannons" and too "sharp tongued."
Nearly two thirds (63%) of the women surveyed and three-quarters of the men said they would prefer to be managed by a man.
Worst Regulation? Copyright Licensing
In our August newsletter (Issue 16 eNews) we provided a guide to the complex process of obtaining the correct music, DVD and TV licences for your business.
It now emerges that copyright licensing is the most hated regulation applied to accommodation providers, according to an online forum on Visit Britain's Accommodation Know-How website.
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| HAS YOUR MEMBERSHIP OF THE INSTITUTE OF HOSPITALITY LAPSED? | If your membership of the Institute of Hospitality has lapsed but you would like to retain the benefits of membership, please contact us immediately on 020 8661 4949 or email us at membership@instituteofhospitality.org and we will help you reinstate your membership.
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| MOVED HOUSE? NEW JOB? | | Take a minute to update your details online, and make sure you don't miss out! Simply email: membership@instituteofhospitality.org or update your details online here» |
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News updates |
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10th Annual European Hotel Finance & Investment Summit
Date: 7 & 8 September 2010
Venue: Hyatt Regency Churchill Hotel, London, UK
Read More>>International Hotel Conference Date: 20-22 October 2010 Venue: The Hilton Molino Stucky, Venice, Italy |
Equip'Hotel Paris
Institute Members are Invited to Paris. Click here for free entry to Equip Hotel 14-18 November
2010. The international key event for hotel and catering
professionals.
Catering in the Public Sector
Date: 17 November 2010 Venue: Barbican Conference Centre, Silk, Street, EC2Y 8DS Pre-election,
the Conservatives supported the push to buy British, and this strong
drive towards local procurement is likely to be important. Procuring
collaboratively can save money
SIA GUEST
SIA GUEST, an international
Hospitality Exhibition, takes place from 20 to 23 November 2010 in Rimini, Italy.
Annual Hotel Conference 2010 Ufi Ibrahim, chief executive officer of the British Hospitality Association and Howard Bernstein, chief executive of Manchester City Council will be speaking at this year's Annual Hotel Conference, which takes place on 23 November at the Hilton Manchester Deansgate |
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