Greetings!
Welcome to our fourth Newsletter which focuses on the 2010 Hospitality Assured Awards and their worthy winners as well as the important issue of Customer Feedback as seen by managemycomplaints.com that kindly supported the Hospitality Assured awards. We hope Hospitality Assured Matters provides you with information of interest but proposals for future content are always welcome! |
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Hospitality Assured La Crème de la Crème!
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 Hospitality Assured Award winners were recognised at a ceremony presided over by Professor Andrew Lockwood, Associate Dean & Forte Professor of Hospitality Management Surrey University, at the Institute's Annual Lunch held in the Royal Garden Hotel on June 8th 2010.
The awards re-launched in 2009 are recognition of the efforts of Hospitality Assured clients in their ongoing quest to constantly improve their service and thereby improve the performance of their business.
The award winners cover a cross section of the hospitality industry. From the traditional hotel and conference centre environments to the less usual and more rarefied environment, particularly on the 45th floor of services at 8 Canada Place Canary Wharf.
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More than just surveys!
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How tuning into the 'true' voice of the customer can really pay off.
Any company can tune in to the voice of the customer by putting a few simple measures in place AND with minimal effort and cost to their existing operations - but the impact on the business can be remarkable.
When it comes to capturing customer feedback, it's widely accepted that encouraging guests to complete surveys is common practice in the hospitality industry. However what about all those verbal comments that go un-captured everyday? Harness the 'true' voice of the customer and it can really pay off! .. Read More>>
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Hospitality Assured Forum - Coming Soon!
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Not to be missed! A date for your diary please pencil in 28th October for this years HA Forum venue to be announced.
The Hospitality Assured Forum will provide an update on how clients are doing, will look at new developments for the standard and will provide feedback from clients on key experiences and best practice. If you have suggestions for content we will be delighted to hear from you... Read More>>
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