| Dear ,
Calling all hospitality
professionals in the North West of England!
Please join us for a valuable briefing which will take place from 5.30 pm - 8.00 pm on 28th
June at the Arora Hotel in Princess
Street, Manchester M1 4LY.
Hear insider updates on critical
industry issues, delivered by key industry speakers. This event is free of
charge and will cover a wide range of current topics specific to the
industry and to the Institute
of Hospitality. The key speakers are: - Philippe Rossiter FIH Chief Executive of the Institute of Hospitality
speaking on the Institute's revitalised products and its relevance to the
industry
- Peter Lederer, CBE FIH
President of the Institute and Chairman of Gleneagles Hotel speaking from
a national industry perspective
- Bernard Donoghue, FTS, Chairman of Visit Manchester and former
Head of Government & Public Affairs at Visit Britain, speaking from a
local perspective and outlining how it relates to the
national perspective on tourism
- Dennis Dunn, Pro Vice Chancellor of the Manchester Metropolitan
University speaking about the importance of preparing young people
for the numerous challenges they will face throughout their careers
The event includes a slot to allow questions to the panel as well as a
networking opportunity over a light fork buffet. Attendance is expected to be high so to avoid
disappointment please book early. Click here to Book Online or download a Booking Form. We hope you find eNews interesting and informative. If you have any comments or ideas for articles, please share them with us by emailing: news@instituteofhospitality.org. Best wishes, The eNews Team | |
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Phonographic Performance
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 Refunds
from Phonographic Performance Ltd
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A
recent copyright tribunal case against Phonographic Performance Ltd (PPL) has found that it overcharged pubs, hotels and
restaurants for the right to play music in public areas.
The PPL is issuing letters and claim forms to an
estimated 41,000 hotels, restaurant and pub owners. If you are one of these hospitality operators who
pays a license to the PPL, you
should receive your letter by mid-June. If you have NOT received a letter by
then, it is very important that you contact PPL
directly in order to make a claim.
Write to: PPL, 1
Upper James Street, London, W1F 9DE
Or call the PPL on: 020 7534 1000
Click here for more advice from the BHA
Click here for a Refund Calculation Table
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How to Build Guest Loyalty
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How to Build Guest Loyalty
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Being
visible in your establishment and making personal contact with your guests
helps build rapport and trust but it's only half the story, writes Caroline Cooper MIH.
What are you
doing to reflect and convey your values and attitude to guests and staff? The
way you interact with your staff and participate in the operation also gets
noticed.
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UK Eating Out Market
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UK Eating Out Market Set for Growth
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The total UK
eating out market will continue growing over the next 18 months, according to
food service analyst Horizons. It is estimated to increase by £850m to a new
value of £42.8 billion maintaining the same modest 2% annual growth seen in
recent years.
In contrast, the US
eating out market has been hit hard by the downturn, suffering an estimated
accumulative fall in value of 5% over the last three years.
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Other Stories
How to Mitigate Fraud
Reported fraud in the UK hotel and catering sector saw a
"dramatic increase" in 2009 to losses of £207m, according to the Fraud Team at
accountancy firm BDO.
Cases included a £500,000
organic food scam which saw various products falsely described as organic being
supplied by One Food Ltd. The director of the company received a
27-month custodial sentence. Another
fraud saw a businessman duped into thinking he could buy the London Ritz for
£250m and handing over a £1m deposit...Read More>>
Sri Lanka Branch of Institute of Hospitality Celebrates
Phenomenal Growth and First Anniversary of Peace
Sri Lanka recently celebrated its first year of
peace after a 37-year civil war. The resilience of those working in the
hospitality industry has shone through this dark and troubled period, and the Sri Lanka branch of the Institute of Hospitality
has recorded phenomenal growth, increasing from just 15 members in 1992 to
nearly 100 members today... Read More>>
Abu Dhabi University offers Institute
Management Qualifications
Abu
Dhabi University Knowledge Group (ADUKG) is the first overseas centre to be
approved to offer the Institute
of Hospitality's suite of
International Management Qualifications.
"The Institute of Hospitality
has been promoting excellence in the British hospitality and tourism industry
for over 70 years. It is fantastic that ADUKG can now be a part of bringing these
excellent courses to the UAE," said Richard Firth, Director of the Institute
for Vocational Development at ADUKG... Read More>>
Join us for Distribution Day - Channel Management in Changing Markets
"Distribution Day" on 15 June is a full-day programme focused on helping you optimise all of your online and offline hotel distribution channel...Read More>> |
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| 2010 MEMBERSHIP RENEWALS | Have you remembered to renew your 2010 membership subscription which was due 1st January 2010? If you have lapsed but wish to retain the benefits of Institute membership please contact us immediately on 020 8661 4949 and we will help you reinstate your membership.
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| MOVED HOUSE? NEW JOB? | | Take a minute to update your details online, and make sure you don't miss out! Simply email: membership@instituteofhospitality.org or update your details online here» |
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News updates |
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Institute of Hospitality Regional Management Briefings
 Following their success last year, next month will continue with its last event of a series of regional Hospitality Management Briefings delivered by the Institute of Hospitality with the Master Innholders, and in collaboration with the British Hospitality Association, Springboard UK, and Hospitality Action...Book Online Now!
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