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'Know-how' is the Institute of Hospitality's member newsletter supporting the education and continuing professional development of professionals in all areas of the hospitality industry.
If you are not yet a member of the Institute and want to learn more about the many benefits of Institute membership please visit our website. |
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Greetings!
The Jan/Feb Issue of Know-how is about a fresh start for the New Year. Smart hospitality professionals will take advantage of these traditionally slower business months to learn new skills. If you have 'higher ambitions' for 2010, this issue offers plenty of ideas to help you attain them. CPD-type activities are marked with an orange check mark. Once completed, don't forget to document and track both formal and informal CPD activities using your Institute CPD tool, called 'My CPD' then watch your CPD points grow! Click here to update "My CPD"
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'Higher Ambitions' and the Institute's Management Qualifications
An exciting new education framework called 'Higher Ambitions' was unveiled by the UK government in November 2009. The strategy aims to ensure the continued and future success of UK higher education whilst promoting academia's role in securing the country's economic recovery through increased contributions to the economy.
As well as a strong focus on academic research, the framework's measures include...More>>> |
Doing Business in Europe Just Got Easier!
In this economy, any opportunity for increased business is welcome and now, thanks to a new European directive, businesses in around two-thirds of the services sector, including self-catering operators, are able to take greater advantage of European markets. The new EU Services Directive came into effect on 28 December 2009 and, as an EU* business, your business can benefit from...More>>> |
Carbon Footprints in the Kitchen: Institute Management Guide 
 As a follow-up to the Institute's recently released management guide entitled 'Energy Audits for Commercial Kitchens' (see Issue 15) the Institute is releasing a further guide for anyone involved in food service called, 'Selecting Equipment for an Energy Efficient Commercial Kitchen'. Energy savings, sustainability and cost reductions are at or near the top of every business's 'To Do' list and the latest guides can...More>>> |
Restaurateurs: Build Yourself a Better Business
If you've been looking for some insights into the restaurant industry then look no further. Free quality analysis of the restaurant industry is available in the excellent Restaurant Barometer and the content is eye opening! For example, did you know that 78% of customers want to know how the service charge is distributed? 43% of customers find slow or inattentive service the most annoying aspect of eating out and - in particular - a delayed bill! (Perhaps now is the time to reiterate to staff the importance of promptly issuing and processing the bill.)
The Barometer's research, supported by the UK's BusinessLink, also suggests ways...More>>> |
Our favourite type of training: quality, hospitality-focused, free and no-strings attached. If you hurry, you can still enrol in these 'Employer Masterclasses' being offered by People1st, the sector skills council for hospitality, leisure, travel and tourism. The masterclasses, which are part of an ongoing road show, are day-long training events occurring at various locations around the UK through the end of January. The events will be of particular interest to Small and Medium Entreprises (SMEs).
Each event includes two free masterclasses...More>>> |
Open University Courses for Professional Development
Institute members who would like to perform some online, formal, at-a-distance CPD training are in luck! The Institute has a special arrangement with the Open University (OU) to provide a price reduction for members.
If, for example, you wanted a marketing course or a customer service course, you might consider...More>>> |
Professional Development in the Guise of an Exhibition
Exhibition and conference attendance is an important part of "informal" professional development which explains why 40,000 industry professionals are expected to attend the popular bi-annual Hotelympia, scheduled for the 28th February - 4th March 2010 at ExCel London. This year's exhibition includes the ever-popular competing chefs of the Salon Culinaire, the latest technology on view at Hostec and a comprehensive seminar programme on today's biggest business challenge, environmental sustainability.
The sustainability seminar programme will run with the support of the Institute of Hospitality and provide information on cost and energy...More>>> | |
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The Institute of Hospilality looks forward to supporting you and your professional development during 2010 and beyond.
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Sincerely,
Professional Development
Institute of Hospitality
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