March 15, 2010
To Our Customers:
As you know, advances in technology have changed the way that many of us are now conducting banking transactions. With customer acceptance of online banking, mobile banking, and telephone banking, we've experienced shifts in bank traffic and in expectations that customers have of their bank today. Recognizing these preferences, we're making a number of changes effective April 1. Some of these changes are designed to improve your banking experience and some reflect changing demands on bank lobbies and drive-ups.
On April 1 we'll be moving our daily cut-off time from 4:00 pm to 5:00 pm, affording you one additional hour each day in which to get that deposit in before your check clears. We'll also be adjusting lobby and drive-up hours as follows:
Lobby Hours:
Monday through Friday 8:30-5:00
Saturday 8:30-12:00
Drive-Up Hours*:
Monday through Friday 8:00-6:00
Saturday 8:00-12:00
*Mazomanie Drive-Up Hours:
Monday through Friday 7:00-6:00
Saturday 8:00-12:00
In addition, on April 1 we're opening a call center to handle your telephone calls more efficiently. Phone calls to all bank offices will be fielded by this new department, which is staffed by a group of specialists who are able to respond to any questions from balance inquiries, password resets, product or service inquiries, and detailed questions concerning online banking. Should you wish to speak to a specific person in one of our locations, we'll simply transfer your call. Or, as an alternative to calling the phone number of your bank, call one of the following directly:
Arena:
Beckie Lucey 753-2127
Barneveld:
Judy Butteris 924-2370
Joann Manteufel 924-2371
Mazomanie:
Gary Harrop 795-1163
Tom Gorman 795-1165
Stacy Dyreson 795-1167
Candi Huebner 795-1168
Plain:
Brian Banker 546-2724
Spring Green:
Nancy Maxwell 588-9943
Mary Lynn Johnson 588-9942
Deb Tafs 588-9944
Commercial/Ag Lenders:
Brian Gorman 795-1164
Lisa Ruhland 588-9941
Jim Smith (cell phone) 588-4766
Investment Center:
Mike Peterson 795-1161
Nancy Cullen 795-1162
Thank you for allowing us to serve you and thank you for your continued business. Should you have questions on any of these changes, please feel free to contact me.
Sincerely,
Gary S. Harrop, CFP, ChFC
President
