Moyra Turner
Hospitality Award
2009
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About Moyra Turner
Every year since 2002, your guild has chosen a member to be the recipient of the Moyra Turner Hospitality Award - the guild's highest honor. This award is presented at the Members' Meeting each Fall. It is presented in the form of an engraved shield on a silver cup to display for one year. In addition, each recipient receives a framed certificate to keep and display. The innkeeper will be featured in that year's Bed & Breakfast brochure (with a circulation of over 60,000 each year), have MTA logo notation and year on their Web and Brochure listing ongoing and have the right to use the MTA logo on their own media promotion and publicity, locally and provincially. The guild wants to ensure the public knows the value we place on hospitality.
The award recognizes the member innkeeper who best exhibits hospitality to both guests and other members of the Guild as well as promotes the concept of hospitality. In other words, each year BC Innkeepers is searching for an innkeeper and active member most like Moyra Turner herself.
Moyra Turner showed concern and care for guests and fellow innkeepers alike with no thought of self promotion. She went beyond the usual by providing Sunday morning breakfasts on the beach for her guests, driving to the airport to pick up or drop off guests - just two examples. Guests described her B & B as their "home away from home". She would pack up a basket and visit new innkeepers to welcome them as members and be available for questions, support and advice to prospective and new innkeepers. She was a tireless promoter and advocate for our industry, founding BC Innkeepers as one of our first Board Members and serving for nearly four years before her death in October of 1999.
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Criteria For Moyra Turner Selection
Each year, a committee of no fewer than 3 previous recipients of the
Moyra Turner Award (The MTA Committee) is appointed by the President.
Previous recipients are not eligible to receive the award a second time.
Nominations are accepted in the following forms:
- In writing from members on the basis of personal knowledge
- From statements made on Comment Cards
- From unsolicited guest letters
With this information, the MTA Committee evaluates the nominees and
creates a shortlist of members for consideration. With the approval of
this shortlist by the Ethics & Standards Committee, the MTA
Committee makes its final selection and advises the President.
Guest
comment cards form the primary source of information about the
hospitality of our members. For the past two years, a minimum
standard of 10 comment cards per room has been used in establishing a
base-line from which to short-list candidates. This number has been
reached using the average number of cards per room received from
previous MTA recipients.
Examples of how short-listed members have
contributed to the guild, other members and our industry are sought
from any and all sources. This year, guest comments on Trip Advisor will be added to the mix when reviewing the finalists.
Note: Self nominations are not accepted.
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Comment Cards
Every year BC Innkeepers receives comment cards with glowing reports.....but there is no B&B name!
Ensure your name is written on the comment cards & affix postage.
BC Innkeepers has regularly and diligently
promoted Comment Cards to ensure guests have a means to provide feedback.
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 Sincerely,
British Columbia Bed & Breakfast Innkeepers Guild
September 2009 |
