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Better English 49
Timely Communications Tips
September 21, 2010
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FALL MEANS LOOKING AROUND AND PLANNING
-- YANKEES SPARK LESSONS
-- PROFESSIONS NOT COMMUNICATING
The fall or autumn season is a good time to stop and plan for the next spring. Part of your planning, especially if you have reports, theses and dissertations due, should focus on improved communications. Promise yourself that you will be a better speaker and writer by next March. |
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YANKEES SPARK LESSONS ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
As we approach the fall World Series and wonder in this household if the Yankees will be champions again, the team does generate some communication issuesFirst, Alex Rodriguez hit three home runs in one August game against Kansas City. Here's the faulty NYT headline: "Yankees Pull Further and Further Away" "Further" refers to extent, not distance. You can remind yourself of this tip since "furthermore" derives from "further." At least NYT writer Ben Shpigel got the distinction right, noting below the headline: "Alex Rodriguez homered in his final three at-bats in the Yankees' victory against the Royals, each one traveling farther than the one before." "Farther" refers to distance. Of course we could ask Ben what the term "each one" refers to. I hope the ball traveled that far and not the bat.
WHEN DO WE TELL THE TRUTH?
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PROFESSIONS NOT COMMUNICATING ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
I thought I'd check with a new dentist to be sure that my teeth will be in shape for all of that Halloween candy I expect to devour next month. The receptionist greeted me warmly, and the hygienist was careful and meticulous. Then the dentist herself came to sit next to me reclined in her dental chair. In two minutes, she said something about her name, that she was pleased to meet me, that I would get the X-rays and treatment plan from the receptionist, and that was that. Good bye. She will never see me again. Is this how the professions--licensed medical and legal practitioners--communicate with us now? What happened to the nice interaction I had with the dentist in Omaha, Nebraska? He spent at least ten minutes in an introductory chat. He had a philosophy about patient care. He told me what college and dental school he attended. He wanted me to call him whenever I had any questions. If you are a professional, do you communicate that you care about your client or patient? If you visit a professional, do you get the feeling that she cares about you?
Years ago I interviewed Brown University president Ruth Simmons for a magazine article. She is the first black woman to head an Ivy League university.
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