Brenda Jean Patrick has continued her work within the education community as an independent consultant (though preferring to call herself"The Customer Care Teacher") and has designed a customer care program for education using customer service strategies and techniques that have proven beneficial to highly successful companies in industries serving large numbers of customers."It has taken years," Patrick says, "but school districts are realizing the importance of customer care as part of their everyday operations."  

Patrick first received public attention during her tenure as a master consultant with the Region 10 Education Service Center, where she was the first consultant to bring the concept of customer care to the school districts in Texas.  Patrick's pioneering work within the staff development community has been recognized throughout the United States as pivotal in the heightened awareness among school administrators that they must strengthen the lines of communication with parents, businesses and the community in order to increase student achievement in all areas of academic endeavor.

website