The collection of data provided a unique opportunity to compare and review many things. Standard information that was not being collected was now in one place and it was easy to see operational gaps. It exposed the wide variances in service vendor contract rates and helped to set new standards. Warranty information could now be collected and maintained. Photographs of sites and centrally- located equipment lists were used to support the call center to help troubleshoot and dispatch calls.

Each week members of the call center team would meet to share common problems and find proactive solutions. They discuss pricing and labor of service vendors in order to truly establish consistent policies to meet the company's goal of reducing costs by 5%.

Most vendors readily embraced the new technology and preferred to use WorkOasis over prior methods. The Petroleum Retailer also used the knowledge gained from setting up WorkOasis to set new expectations with all service vendors. They negotiated with vendors and used the data in WorkOasis to compare speed of service and prices. Once vendors realized that the retailer could get faster service and a better price from their competition they negotiated a new price and service level agreement to help the retailer meet their 5% goal.

Through the use of custom reports, the retailer began to measure important data points. They found that by measuring the data, all of the measurements naturally started to improve. They used the measurements for vendor and employee performance. Having the automated reports generated and sent to the appropriate people helped change the culture within the operations team and improved the checks and balances to keep all facilities operating at a higher standard.

The Petroleum Retailer also found a valuable additional benefit because WorkOasis helped carry out other projects and money saving opportunities for the FM department. Integration with an energy management system saved 10% on all utility costs equaling an additional $500K in savings for 2009. Also, the tracking of special projects such as menu-board replacements, property damage insurance claims, and equipment comparisons was used. The retailer would install a new type of equipment at several locations and a competing model at another group of sites. After a 90-day trial, they would run maintenance reports to see which units performed better, had better support from the manufacturer, and had cheaper installation costs.

The company also found that because WorkOasis is a web application and has no limit to users, vendors, or sites they can use their information from anywhere with web access. District managers can look up the status of a particular issue without having to call the store and request an update. They get emails sent to their mobile phones with links directly into the work orders. As the retailer grows and acquires more locations, there will be no installation costs on new hardware. All updates are performed on the hosted environment without using any of their time or resources.