Anita Houghton's Reflections and Tips
No. 17.  The problem with things unsaid
 
A friend recently told me this story. As a teenager, he was living in Nottingham, and one day the council was putting up two signs as part of a local campaign to reduce road traffic accidents. One of the signs said 'SPEED KILLS', and the other said 'COURTESY SAVES'.  Because they were in large letters both signs were in two parts. 
 
As the man was putting up the signs, the clouds gathered and the heavens opened.  He hurriedly climbed down his ladder, gathered his equipment and drove off in his van.  It was several days till he returned, and in that time the people of Nottingham had to make do with the two signs he'd put up before the rain came.
 
And this is what they said: COURTESY KILLS

This week's tip is about euphemisms, courtesy, etiquette, silence and all the other techniques that we use to avoid saying what needs to be said. 

Don't forget, if you or your friends would like to view past tips, including parts One and Two of this series, you can do so by clicking here. And if you'd like to forward these tips to a colleague or friend just click below.
 
The problem with things unsaid 
 
'My life has been devoted to not saying things that people don't want to hear.' 
                                              Anonymous (obviously)
 
Here's a story about what can happen when people don't say what needs to be said.
 
A number of years ago my partner and I became friends with a couple, John and Joan, who frequented our local pub. Over time we started to invite each other to our houses for dinner.  I always liked John but as time went on became less certain about Joan, mainly because I wasn't sure she liked me. One thing that seemed to annoy her enormously was that I didn't drink wine. As a student I had applied myself to fulfilling the tradition that medics must drink a great deal perhaps a little too assiduously, and my body had finally told me, a few years earlier, that it had had enough abuse. The sad reality was, and is, that more than a few mouthfuls of wine makes me feel unwell.
 
John accepted this and would kindly buy in a couple of beers when I was coming over, but Joan didn't like it at all. It became increasingly awkward going to their house, where my partner was welcomed warmly as a generous imbiber of whatever was offered and I was treated as if I had a faintly unpleasant smell.  It came to a head one evening when were sitting down to dinner and John asked me if I'd like a beer. Before I could answer, Joan said, in tones that Queen Victoria would have been proud of, 'She'll drink wine.' 
That was the last time we went there.
 
I am ashamed to say that I never explained to either of them why we no longer accepted invitations to dinner, or why we never invited them again. I thought of writing a letter to explain, but never did, the reason being that too much unspoken unpleasantness had passed between us, and there was too little affection remaining for me to want to build bridges.
 
We could have spoken earlier. Joan could have explained to me why it so annoyed her that I didn't drink wine. I could have told her how uncomfortable I felt being invited to her house and yet treated with hostility when I was there. But both of us preferred to be 'polite' and act as though there was nothing wrong. 
 
But I regret it.  Feelings were hurt on both sides, a friendship terminated, and a conflict never resolved.  We could all have done better.
 
Here are some of the problems that can arise when things are left unsaid
: 
Small irritations assume huge proportions because, instead of talking about and resolving them, you spend time ruminating and embellishing them.
 
You don't give people the chance of explaining or putting things right.
 
You miss opportunities to grow yourself by avoiding difficulties instead of facing them.
 
You can't check what people really think, and are left with what you think they think.
 
You limit intimacy within your relationships.
 
Your relationships may be fragile because you haven't built the foundations that come from resolving conflicts.
 
When to speak and when to be silent?
It would be wonderful if we knew the answer to this question. A badly phrased or destructive complaint can be just as damaging as silence and it's true to say that life would be pretty awful if everybody said what they thought all the time. 
 
So how do you know if saying something would be a good idea? Here are some circumstances where speaking up is more likely to be constructive:

You value the relationship
The relationship is long term
The issue between you is continuing or recurrent
You feel resentful about it
It is adversely affecting your relationship (resentment always has this effect)
It is within the other person's power to do something about it

Try this:
1.  Think of the most important people in your life - partners, parents, children, other family, friends, close colleagues and so on.  Scan through them in your mind and for each one ask yourself, are there any important things that are unsaid between you?
 
2. Take one where you know there are unspoken issues, and ask yourself:
 
What is unsaid between you? 
What's good for you about not saying those things? 
What is the price you pay for not speaking?
What is the price the other person pays?
What other effects have there been?
If you brought this issue out into the open, what might you both gain?
 
Do let me know how you get on, and
have a good week!
 
 
Please feel free to use any of the material in these emails. I just ask, if you do, that you provide my name and a reference to my tips and website www.workinglives.co.uk
 
If you enjoyed this tip, do forward it to your friends.
 
Forward to a Friend 

Until next time!
Anita
May 2010 
me 1
 
 
 
 
 

me 1
 
Finding Square Holes:
Discover who you really are and find the perfect career

  
'While a good book can never be quite as interactive as a good friend, this one is the next best thing - a practical, thought-provoking, advice-filled guide to creating a career that fits you both as you are and as you'd like to be.'
Michael Neill, Trainer, author and coach.

To order a copy of this book and the accompanying workbook, click here
 
 
 
me 1
 
Psychological Type  Self Assessment Programme
 
Emotional intelligence is said to be a better predictor of career success than IQ, and a fast way to increase your emotional intelligence is to learn about your personal style and understand  how you differ from other people. 

This self-assessment  e-programme will help you to do just that. Based on Jung's theory of            
psychological type, later developed by Myers and Briggs, it takes you through a simple but thorough process to discover your type. 
 
For more information and to order a copy, click 
here  
 
 

 

me 1

Know Yourself: the individual's guide to career development in healthcare

A health-oriented version of Finding Square Holes, this user-friendly guide will help health professionals take control of their careers. By involving the reader in a personal journey of positive reflection the book focuses on abilities, enjoyment and personal satisfaction in the workplace, then based on this new-found knowledge, offers advice on practical ways forward.

'If you work through this book I can guarantee that by the end of it two things will have happened - you will be in a much better position to plan and execute your future career, and you will feel a lot better than you do now'            AH
 
To order a copy, click 
here
To order a copy of the accompanying workbook, click 
here 
 
Copyright: Anita Houghton 2009
Working Lives Partnership
London