CAPSS  Compliance Pathway
Colorado Automobile/Powersport Support Services, LLC 
March 2011
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Greetings!

This month we are digging into the new FTC Privacy Notices.  You will find detailed information on how to fill out these new notices, with specific wording that is required to obtain the safe harbor protection.

You can print this newsletter or review the information on our website for help in completing these new forms.    The Privacy Notices now must be custom printed with the name of the dealership, and must spell out the dealership practices.   This newsletter will help you fill it out correctly. 

The state has changed both the Application for Title and the VIN Verification forms.  The old forms will not be valid after June 30th.  For more information, see the article block on Form Changes & Updates at the bottom of this newsletter.  Do you need these forms?  Our batch is being printed this week so call if you want to order these!
  
We are also offering an introductory rate of $45 for the on-line Mastery Examination Seminar.  If you are hiring new employees that need to take the State's Mastery Exam, this class will prepare them!   Try it out and give us your feedback.

Are you confused about regulations, or do you have questions how to deal with unusual situations?  We offer memberships which allow you consulting privileges for a one-year period.  For more information, check out our web site:  www.capss.biz .
  
Our upcoming classes are listed later in this newsletter - or you can always visit our Web site for the latest information  www.capss.biz .   Call Connie at 970-209-7499 or Mary at 303-478-2538 if you have questions.

Thank you again for allowing us to serve you.

Sincerely,
Mary Marvin & Connie Hatch
CAPSS LLC

New Model Privacy Notice
General Information
 
Effective January 1, 2011, dealers should be utilizing the new Model Privacy Notices as required under the Gramm-Leach-Bliley Act if they wish to retain safe harbor protection.  The Federal Trade Commission is offering six (6) Model Privacy Notices that satisfy the disclosure requirements.  

These six models are as follows:

 

Form #1 - Provide Opt out? Yes - Affiliate Marketing? - Yes

 

Form #2 - Provide Opt out? Yes - Affiliate Marketing? - No

 

Form #3 - Provide Opt out? No   - Affiliate Marketing? - Yes

 

Form #4 - Provide Opt out? No   - Affiliate Marketing? - No

 

Form #5 - Provide Opt out? Yes, vial mail-in form - Affiliate Marketing? Yes

 

Form #6 - Provide Opt out? Yes, via mail-in form - Affiliate Marketing? No

 

A dealer must determine which form meets their dealership practices on collecting and sharing "nonpublic personal information" from their customers.  Most dealerships will not need to provide an opt-out notice.

 

Affiliate marketing means the dealership shares personal information about their customer to another company that has common ownership (for marketing purposes). 

 

Non-Affiliate Marketing means a dealership shares personal information with another company that has no common ownership (for that company's marketing purposes).

 

  

The six Model Privacy Notice forms can be viewed, customized and printed at the FTC's website:  http://www.federalreserve.gov/bankinforeg/privacy_notice_instructions.pdf

 

You cannot save your changes on the website, but you can print the forms and make copies.

 

General Instructions


Contents of the Model Privacy Form
The model form consists of two pages, which may be printed on both sides of a single sheet of paper, or may appear on two separate pages.

Format of the Model Privacy Form
The format of the model form may be modified only as described below:

 

A)  Easily readable type font.  Dealers are required to use a minimum of 10-point font unless otherwise expressly permitted in these instructions, and sufficient spacing between the lines of type.
  

B)  Logo.  A dealership may include a logo on any page of the notice so long as it does not interfere with the readability of the model form or does not interfere with the space constraints of each page.

 

C) Page size and orientation.  Each page of the model form must be printed on paper in portrait orientation, the size of which must be sufficient to meet the layout and minimum font size requirements with sufficient white space on the top, bottom, and sides of the content.

 

D)  Color.  The model form must be printed on white or light color paper (such as cream) with black or other contrasting ink color.  Spot color may be used to achieve visual interest, so long as the color contrast is distinctive and the color does not detract from the readability of the model form.  Logos may also be printed in color.

 

E)  Languages.  The model form may be translated into languages other than English

 

Information Required in the Model Privacy Form
 
1.  Name of the institution or group of affiliated institutions providing the notice.  Insert the name of the dealership providing the notice on the form where [name of financial institution] appears.

2.  Page one. 
(a)  Last revised date.  Insert in the upper right-hand corner the date on which the notice was last revised.  The information must appear in minimum 8-point font and must use either the name or number of the month, such as "rev. January 2011" or "rev. 1/11",
  

(b)  "What?" box - General Instructions.

  1. The bulleted list identifies the types of personal information that the institution collects and shares.  All dealerships must use the term "Social Security number" in the first bullet.
  2. Dealers must use five (5) of the following terms to complete the bulleted list (most common *):
  • income *
  • account balances *
  • payment history *
  • transaction history
  • transaction or loss history
  • credit history *
  • credit scores *
  • assets
  • investment experience
  • credit-based insurance scores
  • insurance claim history
  • medical information
  • overdraft history
  • purchase history
  • account transactions
  • risk tolerance
  • medical-related debts
  • credit card or other debt
  • mortgage rates and payments
  • retirement assets
  • checking account information
  • employment information
  • wire transfer instructions

(c)  "How?" box and "Reasons for Sharing" - General instructions.  Add the word "customers'" before "personal information" and add the dealership name for [name of financial institution].   In the Disclosure Table:

  1. The left column lists reasons for sharing or using personal information
  2. The middle column must provide a "Yes" or "No" response that accurately reflects your dealership's sharing policies and practices with respect to the reason listed on the left
  3. In the right column, each dealership must provide in each box one of the following three (3) responses that reflects whether a consumer can limit such sharing
    • "Yes" if it is required to or voluntarily provides an opt-out
    • "No" if it does not provide an opt-out; or if information is required to process the transaction, maintain accounts, or respond to court orders and investigations
    • "We don't share" if it answers "No" in the middle column.

(d)  Reasons you can share your customer's personal information

 

 

1.  For our everyday business purposes. [Yes - dealers share] [No - cannot limit]  This information must be shared by the dealership for the dealership to process transactions, maintain account(s), respond to court orders and legal investigations, and to report to credit bureaus.

 

2.  For our marketing purposes.  [Yes - if you offer products/services to your customer] [No - cannot limit] because you share information with service providers for marketing of your own products or services, or a third party uses the information solely to carry out the purpose for which you disclosed the information.  An institution that shares for this reason may choose to provide an opt-out.

 

3.  For joint marketing with other financial companies.  [Yes - you may jointly market with another financial company] [No - cannot limit]  Dealers sharing information under joint marketing agreements between the dealership and other financial institutions or with any service provider used in connection with such agreements.  An institution that shares for this reason may choose to provide an opt-out.

 

4.   For our affiliates' everyday business purposes.  [Yes - you may share with your affiliate]  [No - cannot limit]  Dealers can share information about transactions and experiences used solely between the consumer and the dealer, or information with an affiliate (Affiliate means any company related by common ownership or by corporate control).  An institution that shares for this reason may choose to provide an opt-out.

 

5.  For our affiliates' everyday purposes.  Dealers share information about creditworthiness.  A dealership that shares for this reason must provide an opt-out.

 

6.    For our affiliates to market to you.  Dealers can share personal information with an affiliate for the affiliate's solicitation of marketing products or services Dealer must provide an opt-out.   This reason may be omitted from the disclosure table when:

    • the institution does not have affiliates
    • or does not disclose personal information to its affiliates

7.   For non-affiliates to market to you.  A dealership that shares personal information with a non-affiliate who markets that other companies products or services must provide an opt-out.

 

e.   To limit our sharing:  A dealership must include this section of the model form only if it provides an opt-out.  Dealers must select one or more of the applicable opt-out methods described:

  • Telephone - such as by a toll-free number.  May include the words "toll-free" before telephone
  • Website - a dealership that allows consumers to opt-out online must provide either a specific Web address that takes consumers directly to the opt-out page, or a general Web address that provides a clear and conspicuous direct link to the opt-out page
  • Mail-in opt-out form
  • The opt-out choices made available to the consumer who contacts the institution through these methods must correspond accurately to the "Yes" responses in the third column of the disclosure table.
  • In the part titled "Please note" dealers must provide at least 30 days to allow the customer to opt-out prior to sharing the information

f.    Questions box.  Customer service contact information must be inserted:

  • phone number
  • website

g.   Mail-in Opt-out FormFor Dealerships Using the Mail-in Opt-out Form

  • Dealerships must include this mail-in form only if they state in the "To limit our sharing" box that consumers can opt out by mail
  • The mail-in form must provide opt-out options that correspond accurately to the "Yes" responses in the third column in the disclosure table.
  • A dealership must enter its opt-out mailing address

 

Joint Accounts:  If you provide joint account holders the choice to opt-out, you must include:

    •  in the far left column of the mail-in form the following statement: If you have a joint account, your choice(s) will apply to everyone on your account unless you mark below "Apply choice(s) only to me".
    • the following statement: "Do not share information about my creditworthiness with your affiliates for their everyday business purposes".
    • the following statement: "Do not allow your affiliates to use my personal information to market to me"
    • the following statement: "Do not share my personal information with non-affiliates to market their products and services to me"

3.  Page two. 

(a)  Questions - General Instructions.

  1. "Who is providing this notice?"  This question may be omitted where only one financial institution provides the model form and that dealership is clearly identified in the title on Page One.
  2. "How does [name of dealership] protect my personal information?  A dealership may provide additional information pertaining to its safeguards practices following the designated response to this question.  Institutions are limited to a maximum of 30 additional words.
  3. "How does [name of dealership] collect my personal information?"  Dealers must use five (5) of the following terms to complete the list for this question (most common *):
  • open an account
  • deposit money
  • pay your bills
  • apply for a loan
  • use your credit or debit card
  • seek financial or tax advice
  • apply for insurance
  • pay insurance premiums
  • file an insurance claim
  • seek advice about your investments
  • buy securities from us
  • sell securities to us
  • direct us to buy securities
  • direct us to sell your securities
  • make deposits or withdrawals from your account
  • enter into an investment advisory contract
  • give us your income information *
  • provide employment information *
  • give us your employment history *
  • tell us about your investment or retirement portfolio
  • tell us about your investment or retirement earnings
  • apply for financing *
  • apply for a lease
  • provide account information
  • give us your contact information
  • pay us by check
  • give us your wage statements
  • provide your mortgage information
  • make a wire transfer
  • tell us who receives the money
  • tell us where to send the money
  • show your government-issued ID
  • show your driver's license *
  • order a commodity futures or option trade

Dealers that collect personal information from their affiliates and/or credit bureaus must include after the bulleted list the following statement:  "We also collect your personal information from others, such as credit bureaus, affiliates, or other companies".

 

Dealers that do not collect personal information from their affiliates or credit bureaus but do collect information from other companies, must include the following statement instead: "We also collect your personal information from other companies".

 

Only dealers that do not collect any personal information from affiliates, credit bureaus, or other companies can omit both statements.

 

4.  Why can't I limit all sharing? - Provided

 

5.  What happens when I limit sharing for an account I hold jointly with someone else?   Only dealerships that provide opt-out options must use this question.  Dealers must choose one of the following two statements to respond to this question:

  • your choices will apply to everyone on your account
  • or your choices will apply to everyone on your account, unless you tell us otherwise

(b)  Definitions - General Instructions - The financial institution must customize the space below the responses to the three definitions in this section.  This specific information must be in "italicized lettering" to set off the information from the standardized definitions.

 

1.  Affiliates.  Where [affiliate information] appears, you must:

    • If you have no affiliates, state [name of dealership] has no affiliates
    • If you have affiliates but do not share personal information, state: [name of dealership] does not share with our affiliates; or
    • If you share with affiliates, list the affiliates with which you share personal information

2.  Non-Affiliates.  Where [non-affiliate information] appears, you must:

    • If you do not share with non-affiliated third parties, state: [name of dealership] does not share with non-affiliates so they can market to you; or
    • If you share with non-affiliated third parties, state, as applicable: "non-affiliates we share with can include [list categories of companies such as mortgage companies, insurance companies, direct marketing companies, and non-profit organizations]."

3.  Joint-Marketing.  Where [joint marketing] appears, you must:

    • If you do not engage in joint marketing, state: [name of financial institution] doesn't jointly market; or
    • If you share personal information for joint marketing, state: Our joint marketing partners include [list categories of companies such as credit card companies]. 

(c)  Other Important Information box - General Instructions.  This box is optional.  The space provided for information in this box is not limited. 

 

DEALERS SHOULD SECURE THE CONSUMER'S SIGNATURE AS ACKNOWLEDGMENT OF RECEIPT OF THIS FORM AND RETAIN A COPY IN YOUR FILES.

 


Upcoming Training Seminars

Mastery Exam Seminar:
This seminar is an on-line class that can be taken from your own computer at any time.  We guide you through the confusing rules and regulations that you must know to pass the state's exam.  We also offer practice exams, which test your content knowledge and refine your test taking skills in preparation for the exam.  To attend this seminar on-line, click this link:  capsstraining.webex.com
 
Getting the Car Deal Rolling:  This seminar concentrates on how to complete the basic car deal paperwork involved in a sales transaction.  It includes an introduction to the required sales documents for motor vehicles and power sport sales, and to title transfer documents.  This seminar is uniquely formatted for the novice dealer/and or title clerk.  
  • Mar 8, 2011               9:00am - 12:00pm     Lakewood
  • Apr 26, 2011             9:00am - 12:00pm     Lakewood
  • Apr 29, 2011             8:30am - 12:00pm     Montrose

Intermediate & Refresher Title Document Training:  This seminar includes basic title documents for incoming and outgoing title transfer, various title forms, applications for title, how and why to do a VIN inspection, title assignments, odometer disclosures, secure and verifiable identification and more.
  • Mar 11, 2011             1:00pm - 5:00pm      Montrose
  • Mar 22, 2011             9:00am - 1:00pm      Lakewood
  • May 10, 2011            9:00am - 1:00pm      Lakewood

The Well-Informed Dealer - Do You Think You Know It All?  Are you complying with the Federal Truth-in-Mileage Act?  Do you know what damage disclosure is required to be furnished to your customer?  If you did not know the vehicle you sold was previously salvaged, do you have to buy the vehicle back?   What charges can be added to an advertised price?  This seminar covers numerous items required for compliance of industry's rules and regulations, including OFAC,  Red Flags, and FTC Privacy Notices.  Dealers taking this class will be prepared for a compliance inspection by the Auto Industry Division. 
  • Apr 12, 2011            9:00am - 1:00pm     Lakewood
  • Apr 29, 2011            1:00pm  - 5:00pm    Montrose
  • May 26, 2011           9:00am - 1:00pm     Lakewood

To register for any of these seminars, go to www.capss.biz .   
Titles & Registrations
Form Changes/Updates
New or Updated Forms
  
DR 2395 - Title and/or Registration Application (02/22/11)
Previous versions accepted until 07/01/11 
NOTE:  The major change to this form requires vehicle owners to declare their intent of Joint Tenancy with Rights of Survivorship or Tenants in Common.  The VIN Verification and Colorado Dealer Statement Concerning an Out of State Vehicle have been reassigned a new form number.
  
DR 2698 - Verification of VIN and Colorado Dealer Statement Concerning an Out of State Vehicle (11/04/10)
This form has been separated from DR 2395.  Utilize the new version as of 07/01/11
  
 DR 2667 - Nonresidence and Military Service Exemption from Specific Ownership Tax Affidavit (Rev. 1/27/11)  Cut-off date 05/01/11
  
DR 2597 - Certificate of Equipment Compliance for Trailers Less Than 2000 Pounds (Rev. 11/30/10)  New Form
  
DR 2842 - Supplemental Secure and Verifiable Identification Information and Attestation Clause (Rev 1/26/11)  Cut-off date 5/1/11

 

The following are reminders.  
 
DR 2174 - Secure Power of Attorney (12/22/2009)  
Previous versions accepted through 05/07/10


DR 2173 - Secure Motor Vehicle Bill of Sale (revised 06/24/09)
Previous version accepted through 11/04/09
NOTE:  These forms are secured forms and are not available on the Revenue Website.   They can be ordered through CAPSS - give us a call.

 For questions, contact the Colorado State Title Section: 303-205-5608 or Colorado State Registration Section: 303-205-5607


QUESTIONS ?
Do you have questions regarding odometer laws, salvage vehicles, repossessions, or more?  Benefits of your membership include phone consultations - so don't hesitate to pick up the phone and ask those questions.  Not a member?  Call now to join, only $125 a year!

Our newsletters will advise you of form updates by the state, legislative changes, and other items of interest, including compliance tips for your review.

We also offer continuing education to dealers and their employees.  We strive to give you the best education at reasonable prices.  Classes are offered on the front range (Golden) and the Western Slope (Montrose) as well as occasional classes in other parts of the state.

For more about our seminars, check out the Upcoming Training Seminars section of this newsletter, or check out web site on-line at www.capss.biz.

And give us a call for all your form and supply needs!

If you have ideas on how we can better support you, please contact us! 


 Odometer
 
 
In This Issue
New Model Privacy Notice
Upcoming Training
Form Changes & Updates
Mastery Exams
Titles & Registrations
 
 
Do more of your employees need to read this newsletter?
 
You can add multiple e-mail addresses per dealership at  no additional cost!
 
 
Quick Links
HOME PAGE


MASTERY EXAM SEMINAR 
capsstraining.webex.com 

MEMBERSHIPS & TRAINING
www.capss.biz 


MASTERY EXAMS

 
The  Motor Vehicle Dealer Board and the Auto Industry Division have implemented a new on-line Mastery Exam for all new licenses - dealer, salesperson, and wholesaler.  The exam remain's an "open book" test using the Division's Study Guide, available on-line at www.Colorado.gov/revenue/AID .    

The failure rate has been high for applicants not properly prepared.  
CAPSS has created an on-demand class that can be taken on any computer with internet access.  If you struggle to wade through the state's study guide ,or if you want to save time by quickly learning the content needed to pass the exam, this class is for you.  It consists of   a power-point presentation, along with two practice examinations which prepare the student for the Mastery Exam in both content and question structure.    To access this study course, go to  capsstraining.webex.com or www.capss.biz.  

Once the applicant is prepared, either through self-study, or by taking the CAPSS class, they can take the Mastery Exam.  This exam must be administered by a licensed dealer or an approved third party administrator.  You can schedule CAPSS to administer this exam, either in Lakewood or in Montrose., by contacting us. A licensed dealer can administer the exam after receiving an access code from the Auto Industry Division.

Applicants must receive a passing score of 85%, and they can take the exam twice in one day.
For more questions, contact us.

Mary Marvin 303.478.2538
Connie Hatch 970.209.7499

ABOUT US
CAPSS is a company owned and operated by experienced former investigators of the Colorado Department of Revenue, Auto Industry Division.  Connie Hatch retired as a Field Investigator, after 27 years of state service.   Mary Marvin retired as a Supervisor Investigator, after 32 years of state service.

For two years, Mary and Connie contracted with CIADA to provide training for their members.   Now they have moved on to better serve all dealers and wholesalers in the State of Colorado.

Contact us if we can serve you!


Front Range:   Mary Marvin  (303) 478-2538                                

Western Slope:   Connie Hatch  (970) 209-7499 
 
 
TITLES & REGISTRATIONS - FORM UPDATES
CAPSS has been updating our website to make sure you can find the information important to you. 
  
One of the new links on our HOME page will take you to a Titles & Registrations - Form Updates page.  This page will be immediately updated whenever we receive information from the State regarding changes in forms.
  
So next time you question a rumor regarding a form change, know that we will post that information as quickly as we receive it.
  
If you have ideas for our website, please let us know!
  
Go to www.capss.biz and click on "Form Updates" for the latest information.
 Colorado Automobile/Powersport Support Services, LLC
CAPSS
 
 
 
Contact us if we can serve you!
 
Front Range:   Mary Marvin  (303) 478-2538    Western Slope:   Connie Hatch  (970) 209-7499 
CAPSS LLC