Janet Levine Consulting Header
May 2011  
In This Issue
When Scandal Hits
Fundraising and Social Media
The Right Ask
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Greetings!

Janet Levine

 

 

Things in mirrors are closer than they appear.  I'm not totally sure why I thought that when I read the articles about how fundraising during the recent economic downturn (2008-2010) was down more than originally thought, but it was what came to mind. 

  According to the report in the Chronicle of Philanthropy, data released by the IRS shows that giving dropped as much of 20% over that two-year period.That may have surprised the reporters at the Chronicle, but it certainly didn't surprise my clients.  They saw the downturn and despite their best efforts, they knew things were worse than Giving USA would have had us think.

  On the other hand, organizations that doggedly went about their business AND took care to take care of their donors suffered less than those that didn't.  That, too, is no surprise.

  Donor attrition rates have long been horrific. In 2010, according to the Fundraising Effectiveness Survey done by the AFP and Urban Institute, for every $4.50 new dollars brought in by an organization, $6.00 was lost through attrition.

When asked, donors who leave are apt to say that "priorities shifted" or other causes took precedence.    Speaking for myself, if the only time I hear from a nonprofit is when they are holding their hand out for a donation, no matter how much I might care about the organization or the cause, I'm going to get pretty darn tired and start looking for greener pastures. 

  I also don't want just a perfunctory thank you-repeated seven times (the "magic" number that Jerry Panas recommends).  I want to know that my gift made a difference.  I want to see that difference.  And I want to feel that I am part of the organization where I am making a difference.

  In other words, I want to be a real person to the organizations I support-not a "prospect" or a "donor" but someone with a name and interests that I want paid attention to.

  It is hard.  Small organizations have smaller donor pools-and fewer resources to deploy in taking care of donors, especially those of us who make smaller gifts.  Large organizations may have the personnel, but they also have many more contributors-and many of those fall into the major donor category.

Still, your $50 donor will never grow to become a $5,000 contributor if you don't take the time to nurture, connect and involve them in your organization. 

  So here's a thought.  Instead of bemoaning the fact that the board doesn't fundraise (and the truth is-most boards do not), ask them instead to help celebrate those who have made a gift.  Brainstorm ways to bring them closer to your organization.

  Just as it is harder to say no when someone is close to you, it is more likely that you will reach deeply to support something with which you feel a personal kinship.The closer you bring your donors, the more they will participate with you--and that will translate into larger gifts and more introductions to their circle of influence.  Not so co-incidentally, donor attrition rates will drop.

  Think about it.  If instead of losing $6.00 for every $4.50 you bring in you only lost $2.25, you'd be well ahead.  And then those scary reports from the IRS would be about other organizations and not about yours.

 

Fundraising capacity not where you want it to be?

  Need help in making Board members comfortable with fundraising?    

 Contact Janet Levine Consulting for a

free 30-minute meeting
 to see how you can broaden your base, increase your capacity and raise more money.

  

When Scandal Hits 

 

  Over the past month, there has been a tremendous amount of publicity surrounding the questions of  "Three Cups of Tea" founder Greg Mortenson and Enronhis nonprofit organization, the Central Asia Institute.  He joins the ranks other nonprofits who have gotten headlines for less than stellar behaviors.  Because he is a best-selling author with a huge following, his story gets told on "60 Minutes" instead of the local throwaway where most nonprofit scandals get told.

  Unfortunately, when controversy strikes someone as visible as Mr. Mortenson, it brings up questions for all nonprofits.  However, studies conducted by the Association of Certified Fraud Examiners have found that nonprofits account for far fewer fraud cases than those in for profit businesses, both publicly traded and privately held, and government. 

Still, scandals do occur and it is in the best interest of every nonprofit to both have a written code of ethics and-more importantly-to ensure that the leaders of the organization model ethical behavior. 

In 2004, in response to the scandals of that day, Guidestar published an article (article ) by Elizabeth Schmidt in which she outlines principles of ethical decision-making.  When making a decision, "a good rule of thumb," she writes, "is to ask whether you would want to be treated the same way and whether you would be comfortable seeing your decision on the front page of the local newspaper."  That, as Schmidt points out, is a valid rule for whatever sector you may work in. 

Nonprofits, however, "have another guiding principle: no one individual is to profit from the organization."  It is this that shapes who we are (and why we are nonprofits-not, as too many would wrongly assert that our organizations cannot end up the year with a surplus). (READ MORE )


Fundraising and Social Media 

 

 I know you've been waiting, and now the wait is over.  The third Annual Nonprofit Social Network Benchmark Report from NTEN, Common Knowledge and Blackbaud, is out.  Over 11,000 nonprofit professionals from all nonprofit sectors participated.             Perhaps the most surprising thing about the report is the lack of anything very surprising.  The use of social networks is growing.  But they are still not replacing face-to-face interactions nor are they (yet) wildly successfully fundraising.

  Facebook is still king of the social networks.  Nine out of 10 nonprofit organizations have a presence on it.  Since 2009, Facebook usage has grown from 74% to 89%.

  Twitter, on the other hand, is losing nonprofit users.  Only 57% of the responding nonprofits regularly Tweet, down from a high of 60% in 2010.  LinkedIn, with a smaller base, is holding steady at 30%.

  Having an account on Facebook, Twitter or LinkedIn, of course is one thing.  The communities you build on those sites are another.  And these appear to be growing-- hugely on Facebook which increased by 161% to 6,376 members in 2011. In 2010, those numbers were 2440.  Nonprofits followers base on Twitter is also growing, though at a modest 2% to 1,822 followers.  However, if you compare that to 2009, when the average nonprofit had just 287 followers, it is ginormous (I figure, if you are talking social media, you need to use the language of the times.  Sigh.).

  All this, of course, means that you can throw all your fundraising resources at social networks, right?  Wrong.

  First off, I do think we need to be clear that while online donations are increasing, the big growth is not from social networks.  So yes, fundraise through Facebook, but don't  quit using your other channels.  If you do, well, the numbers speak for themselves.

  The number of groups raising between one dollar and $10,000 annually rose by 46%, and the number who raised $100,000 or more doubled.  That is all very impressive.  However, it is important to put this all into perspective.

  Of the 48% of responding nonprofits who raise money on Facebook, 35% of those raised less than $1,000.  And while two times as many $100,000 or more gifts came in via Facebook, it's not much to get excited about.  It was at 0.2%.  In 2010 it rose to 0.4%--still less than one-half of one percent.

  

The Right Ask    

 

 Someone, somewhere famously said "successful fundraising is the right person asking the right prospect for the right amount for the right project at the right time in the right way."  That's a lot of rights to get, well, right. 

  I could spend pages writing about how to solicit prospects strategically and successfully.  I teach those skills frequently. Right now, however, I want to concentrate on a piece that is too often overlooked-asking for the right amount. But I want to look at that from an aspect that is too often overlooked.

  Generally, when we talk about the right amount for a charitable gift, we are considering the prospect's capacity.  That is, at what level can this donor support us?  To answer that, a wise organization looks not just at the prospect's assets, but also at the level of interest and involvement the donor has with your organization.  We call that "inclination," as in "How inclined to support you is this prospect?"

  That's a valid consideration, but it is only part of the equation.

  Recently, I was doing a fundraising training for the board of a very small nonprofit.  Their operating budget is less than $200,000.  The largest charitable gift they've ever received was a grant for $100,000-given over 3 years.  Typically, a large gift would be under $3,000.  Most gifts had far fewer zeroes.

  Where-realistically-should board members put their focus?  The Board chair wants the concentration to be on large gifts.  He defined that as 6 figure gifts.  But is that realistic?  Why would anyone want to make a gift that was at the low end 50% of the total annual budget (unless it was a multi-year gift)?  Most major donors (and I am including private foundations here) don't want to be responsible for that much of your financial needs.  Charitable gifts and grants must be scaled to your size. (READ MORE ) 

   

Have Your Say
notebook Inquiring minds do want to know--what is on your mind?

 Send me your article (200-800 words) on any
topic of interest to those who work for or with nonprofit organizations. 
 
Are your fundraising results down?  Janet Levine Consulting can help. Email or give me a call at 310-990-9151 to schedule a free 30-minute consultation.

Sincerely,
Janet Levine