Starting today, March 1, 2012, we have set up a new process for you to follow when requesting support/help from Munjal White with your Sage MAS 90 / 200 product.  Each of our customers have chosen (or will soon choose) a support Level (1, 2, or 3) (please check with the primary MAS contact at your office to find out which level applies to you).  Each of these support levels includes a set number of cases/issues.

All support levels also include the following benefits

• Ability to request support by telephone, by email or through our website
• 416 703-3458 x200  *** Please note the new support extension number ***
• WebSupport@munjalwhite.com
• www.munjalwhite.com/support
• Ability to participate in our online or classroom training as offered
• Access to FREE quarterly webinars on new features or topics of interest in MAS (see below for more information on the first FREE webinar!)
• Access to our monthly newsletters telling you about new features, support tips, success stories, and ideas on how you can get more out of your Sage MAS 90 / 200 system
• Support issues will be responded to within 3 hours
• All support requests will be responded to within 3 hours

If you have questions on these support guidelines, please let us know-- we look forward to your feedback.

As part of the new support Levels, our customers are invited to attend a free webinar each quarter on topics of general interest.  If you have any ideas on topics you'd like to see included in future webinars, please let us know -- we want to help you get the most out of your Sage MAS 90 / 200 Investment.

Tuesday, April 17 - 10:00 am (45-60 minutes)

Topic - Importing into MAS 90  (eg price/cost updates into Inventory)

When you get an updated price list from your supplier, how do you enter that information into MAS?  Our smart customers use Visual Integrator!  Visual Integrator allows you to take information from a file (eg Excel spreadsheet) and import that into MAS -- this saves you hours of time each time you have to update prices.

Attend this FREE webinar, follow along and watch how we import a price update into MAS!

Visual Integrator ("VI") is a MAS module.  If your company owns it, you should see it listed on the menu below other modules (GL, AR, etc).  Even if you don't currently own VI, you are welcome to join the webinar to see what VI can do.

Click on this link to go to the Webinar registration page.

Do you use the Delete and Change utility in Accounts Receivable to merge or renumber customers?  Recently we learned that this utility does not update the Sales Order History tables (Sales Order / Quote History Inquiry screen) as we would expect.  Depending on what version of MAS you are using, active/open orders may be updated.  However, based on the testing that we've done so far, completed orders are not updated.  We are working with Sage Support/Engineering to review this functionality.  In the meantime, if  you use this utility, beware!