From time to time, we have included articles in our newsletter extolling the virtues of a good backup. Well, here is OUR horror story!
For many years now, we have been backing up data from our servers to an exteral hard drive. And from time to time, we did a test restore of some files to see that the backup was, in fact, useful!
What a load of crap that was.
On Jan 5th (I remember the day well!), I woke up to no Blackberry messages (sadly, yes, it's the first thing I do after I wake up!) and after getting to the office later that night (I had a client site to get to), I discovered that our server died. No amount of TLC or hammers would bring it back to life. No problem, I said. I have a backup.
What I didn't have was a plan! I needed to get a new server. Oh, and that new server needs to have an operating system. Let's start restoring the files. Restore was good -- I thought I was homefree. But, Exchange had to be reisntalled, CRM had to be reinstalled and what else did I forget. If I had a plan, I would have known what I was missing. Oh no, CRM doesn't work on that new operating system. Let's install Blackberry Enterprise Manager; sorry, but we're going to have to wipe out your Blackberries. And there is Shabnam yelling from the other room -- I can't print (like I give a rat's . . . ). I have to say, though, that my MAS90 data was safe and recoverable within minutes!
Data backup is not enough. Make sure you have thought about how you would recover from a total system crash. If only Santa had brought a Disaster Recovery Plan for me for Christmas.