Users Group |
As is usually the case with the release of a major upgrade for Sage MAS 90 / 200, we will be hosting another Users Group meeting to demonstrate the new functionality in v4.4.
The date has been tentatively set for Tue, March 23 in the morning. We will be hosting this at a hotel near the Toronto airport. We are making final arrangements with the hotel now. As soon as all of the details have been organized, we'll be emailing you an invitation. Please watch your inbox!
Common feedback from our User's Group meeting is that everyone is very pleased with the content covered and the pace of the session. It's always great to meet other MAS users (both new and experienced).
Please click here to let us know if you'll be attending and also let us know if there is anything specific you'd like to see covered during the morning session. We will be sending specific details within the next week.
|
Online Support Request Form |
At the end of November, we introduced our new online support/service request form at www.munjalwhite.com/support . Since that time, we have received about 115 requests through that system. Thank you to all of you who have taken the time to fill in the details on this online form.
Some of you (and you know who you are!) still prefer to email or call either or both Shabnam or Robert directly for service/support issues. Of course, we want to help you as best and as quickly as we can, but if you email us directly . . .
- your response will most likely be delayed as we are often both out of the office and we have assigned responsiblity as to who will monitor/manage incoming support requests
- we don't know urgent the issue is. If you email directly or call, we don't know if you need a response in 3 hours or 3 days. The online form has a place for you to indicate the urgency and we can respond accordingly
As part of the online support/service request form, when you submit the request, you'll receive an email confirmation with the details of your issue. If you do not receive that confirmation, please let us know so we can troubleshoot with our web developer.
Even if you have worked directly with Robert or Shabnam on a similar/related issue in the past, it's always best to use the online support form -- this ensures that we are both 'kept in the loop' about your issues and we may have a suggestion that the other didn't consider.
|