| Sage MAS Online Community |
The Sage MAS Online Community is a place where customers, partners and Sage employees can share, learn and support each other on a broad spectrum of issues and interests. Features of the online community include Discussion Forums, Expert Blogs, Networking, Best Practices, and much more. Registration is free. Click here to begin networking now. |
| Our Survey |
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Recently, we sent a survey to our clients and contacts asking for feedback on the Sage MAS 90 / 200 product, as well as our services. The results of the three main questions of the survey:
- 65% of respondents have been using Sage MAS 90 / 200 for more than 3 years
- How likely are you to recommend Sage MAS 90 / 200 to a friend or business contact - rating of 7.9 out of 10
- How likely are you to recommend the services of Munjal White Consulting to a friend or business contact - rating of 9.2 out of 10
If you rated the software or our services 6 or lower, we would like to hear from you so that we can make it right! Click here to send us an email so we can touch base with you.
If you haven't had a chance to respond to the survey, please click here to respond. The survey will take no more than 20 seconds and your feedback in very important to us.
Thank you to every one who has responded so far. We will be analyzing the comments and incorporating your suggestions and questions into our future newsletters. Here is a sampling of some of the general comments:
- Shabnam should stop bugging Robert to cut back on his consumption of Diet Coke
- Your response time is excellent
- You're doing a great job of servicing your clients and updating them of new versions of the software
- No suggestions. Love the news letters. Employees of Munjal White are always friendly and helpful
- I like the news letter and I have never had a problem reaching someone to take care of any issue as it came up. I have also always had quick response on issues of a non emergency nature as well
- Enjoy the relationship we have with both Shabnam and Robert. Service and support are excellent
Comments on specific issues will be addressed as part of our Frequently Asked Questions section of our website
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| Tip of the Month - How to refund a customer |
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A support question that we get often is 'how do you process a customer refund in Sage MAS 90 / 200?"
For example, the customer was invoiced for $100, paid the $100 by cheque, and then returned the product and was issued a credit memo for $100. The original invoice will now show a balance of negative $100.
- Start by recording a $0 cash receipt in the AR module for the customer -- offsetting the negative invoice with a posting to a GL account (the GL account can be pretty much anything; we usually suggest Suspense)
- Within the AP module, issue a manual cheque. A new vendor can be set up or you can use the NOF (not on file) vendor. Post the invoice to the same GL account as you did in the previous $0 cash receipt step.
- There are other ways to do this, too, so if you have a process that works well for you, stick with it!
For specific details on this and other general questions, be sure to use the help screen within your Sage MAS 90 / 200 system. Search the help section for 'refund a customer' and you'll find more specific instructions.
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