INSURANCE MATTERS
A Newsletter for Members of the CCAP Insurance Programs
Owned by Members, Governed by Members, Service to Members
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November 2009 |
Volume 13, Issue 11 | |
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Specialty Lines |
Hello ,
If you attended the CCAP Annual Conference in August you may have noticed some new marketing materials at the CCAP Insurance Programs booth. We also had a new slide show running at our exhibit booth. The new flyers and slide show are based on a change in the focal point of our marketing to prospective members. We are also changing our communications emphasis with our existing members along the same lines. Our focus is now on what we do, not what we sell. Over the past 15 years or so I think we have done a pretty good job letting counties know what our menu of programs is. Most of you know CCAP can provide you with workers' compensation, property, liability, auto, crime and other insurances, and several different types of employee benefit insurances. We are going to spend much more time and energy explaining and reminding you how we provide service to counties, county related entities, and your staff. The CCAP difference is multiple layers of special services and knowledge which, taken together, cannot be matched elsewhere. This includes the following:
- Programs created just for counties and county related entities
- Owned and governed by the program members
- Non-profit programs - no costs built in for profit - all surplus monies belong to the members of the program
- Extensive training, most of it free
- Loss control and prevention for all, regardless of the size of the member
- Pennsylvania county specialized, including services, training, broad coverage
- On-site training at no or low cost
- Resource for answering risk management, safety, insurance questions
- Resource for speakers on risk management, safety, administration and other issues
- Personalized claims service - you know who will be handling your claims
- Defense counsel panels selected for their knowledge of county issues
- Elevator inspections at no cost for liability insureds
- Loss control incentives to earn savings on premium
- Credit off premium costs if county has a risk manager
- One stop shopping - all lines, all services available
- Front door service - we visit you, go over claims, general information
- Commitment to training our staff to serve you, through participation in various insurance and safety organizations
- Members are not at the mercy of the ups and downs, and ins and outs, of the commercial insurance market
- County Risk Managers Council - networking and information for county risk managers
- Staff that work on your account are easily accessible, including attendance at CCAP conferences and events
- Use of local insurance producers keeps the local connection - members choose their insurance producer
- Programs are an optional menu for CCAP members - no pushy sales - we still have a relationship with members who are not in a particular program
- Our marketing staff are the same people who provide services after the sale
- Transparency - information about the program you are in is given out freely and is always available
- Rates are provided in advance to assist with county budget process
- We understand the risks and exposures of county government
- Property appraisals provided at no cost (for those who use our property insurance program)
- Members are informed about what is happening with the programs they are in and about significant changes to laws and regulations which impact their risk management
- CCAP's government relations staff keeps program staff informed about potential changes which impact insurance, safety, general risk management
- We help members manage complicated and contentious claims
- We help members evaluate their current insurance coverage and policies to ensure no gaps in coverage
- Our programs have been in place for many years and consistently are available to counties for insurance coverage
- Training available to local producers, free continuing education credits
- We provide members with tangible materials and reports, all tailored to counties
- Programs do not seek growth for the sake of growth itself
- Member feedback encouraged through annual evaluations, and evaluations at every training session or event
- Annual meetings of program members and producers provide overview of services and status of programs
- Free Fraud Hotline
Through the CCAP, counties and county related entities have access to unique, full service insurance programs designed specifically for the special risks and exposures of their operations. New members to our programs discover how much easier CCAP's insurance programs make their staff's work life, by including all the essentials in one place. Make sure you call us when you need help with something,
John Sallade
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Annual Meeting of the PCoRP Members |
The annual meeting of the members of the Pennsylvania Counties Risk Pool (PCoRP) will be held on Sunday, November 22, 2009 at 6:30 p.m. at the Hotel Hershey. The meeting is being held during the CCAP Fall Conference. The Counties Risk Pool, insures your county (or entity) for property and liability claims. After dinner there will be a short membership meeting, which will include an update on the insurance pool. We will also present our annual awards. There are no elections or bylaws amendments to come before the members. E-mail invitations were sent last month to all representatives of PCoRP members and to the local insurance producers of PCoRP members. There is no cost to attend, and members may bring a guest, but preregistration is required. To register for the dinner meeting, please contact Tona Faust at CCAP, 800-895-9039 or e-mail her at tfaust@pacounties.org.
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New Paint Solutions Contract Through U.S. Communities |
U.S. Communities Government Purchasing Alliance ("U.S. Communities") is pleased to announce that Paint Solutions has now been added as an expanded product offering to the Home Depot, Maintenance, Repair and Operating Supplies contract awarded by the County of Maricopa, Arizona (RFP#05091). Behr Process Corporation, a leading manufacturer of paints, decorative finishes, primers, stains and surface preparation products is now available to all U.S. Communities participants. Behr is committed to setting the highest industry standards and delivering superior products that utilize the latest technological advancements for optimum performance. Registered participants who purchase BEHR or KILZ products at The Home Depot and who meet certain criteria will be able to take advantage of Behr's new Direct to ProSM program (available in select areas), which includes free order delivery to either the jobsite or a local The Home Depot store and order fulfillment in no more than three business days. Factory tinting for jobs requiring large quantities of paint, which ensures accurate and consistent colors, is another service available in select areas. The Home Depot offers a Volume Discount Pricing Program on Behr and Kilz products designed to work for procurement professionals with large scale projects. For details on this and other elements of the Direct to Pro Program, contact The Home Depot Pro Sales Manager or Behr Paint representative in your area. About U.S. Communities Government Purchasing Alliance: U.S. Communities Government Purchasing Alliance is a nonprofit government purchasing cooperative that assists local and state government agencies, school districts (K-12), higher education, and nonprofits in reducing the cost of purchased goods through pooling the purchasing power of public agencies nationwide. This is accomplished through competitively solicited contracts for quality products through lead public agencies. Today more than 38,900 public agencies utilize U.S. Communities contracts and suppliers to procure more than 1 billion dollars in products and services annually. Each month more than 400 new public agencies register to participate. The continuing rapid growth of public agency participation is fueled by the program's proven track record of providing public agencies unparallel value. For more information on the addition of Behr to the Maintenance, Repair and Operating Supplies or on the U.S. Communities program in general, please visit www.uscommunties.org or call Julia Jackson, CCAP Employee Benefit Programs Manager, at (800) 895-9039 x 3305. Back to top |
Three Reasons To Continue Investing Through Deferred Compensation |
By Bob Beasley, CRC, CIC, Communications Consultant,
Nationwide Retirement Solutions 1. Contributions are pre-tax - This lessens the reduction to your take-home pay. If you pay around 25% in income taxes, then a contribution of $100 in your employer-sponsored deferred compensation plan results in only a $75 reduction from your take-home pay. Not only does $75 out of pocket put $100 in your account, the $25 that would have been taxed now has the potential to grow and compound over the years. Note: You will pay taxes on your contributions and any earnings when and as you withdraw them from your account. Neither Nationwide nor any of its representatives give legal or tax advice. You should consult your own counsel for such services. 2. Markets bounce back - While past performance cannot guarantee future results, over the past 75 years every down cycle has been followed by an up cycle. Most financial experts agree that the market will recover. And that's something that no one wants to miss out on. 3. When the market is down, investors who buy may get more for their money - We have no crystal ball nor can we offer investment advice, but if you believe the market will rise over the long term, right now might actually be a good time to "get more for less" by continuing to contribute (or even increasing contributions) into your deferred compensation account. NOTE: Investing involves risk, including possible loss of principal. The NACo 457 Deferred Compensation program is administered by Nationwide Retirement Solutions and sponsored by the County Commissioners Association of Pennsylvania (CCAP).
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Fall Workshop Season Is Winding Down |
By Linda Rosito, Insurance Training Director Although November brings the end to the fall workshop season there are still a few workshop opportunities available this fall. We hope you will take advantage of these excellent workshop opportunities. Please remember if your county is a member of the sponsoring insurance program the workshop is FREE to attend. And lunch is included! UPCOMING WORKSHOP OPPORTUNITIES:
- Thursday, Nov. 5, KEYS: Conflict Resolution - Finding Solutions Together, Best Western/Country Cupboard, Lewisburg**
- Friday, November 6, County Risk Managers' Council, CCAP North Office, Harrisburg
- Tuesday, November 10, Prison Personnel Workshop, Penn Stater, State College
For more information on these workshops and the rest of the fall workshop season, please refer to Glimpse Online.
Spring workshop planning is underway. Look for your copy of the spring Glimpse to arrive mid January. If you have not received a copy in the past and would like to be added to our mailing list, please let us know!
As always, if you have any questions, please feel free to contact Linda Rosito or Jenn James at (800) 895-9039.
Thank you for your continued support of the CCAP Insurance Programs trainings.
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CCAP Claims Department Changes |
By Dave Harman, Claims Manager On November 1 the CCAP claims department will begin a bittersweet transition. Long-time claims manager Janice Shirk will be retiring from CCAP at the end of 2009, ending 12 years of service to CCAP, its insurance programs and all of the counties in the state. I have had the privilege and honor to work with Janice for almost ten years. She hired me in 2000 and has been everything that one could ask for in a boss: supportive, knowledgeable, encouraging and understanding (and tough when needed!). The claims department that you all have come to rely and depend upon is what it is because of Janice's leadership! With Janice's imminent departure we have made some changes in the claims department and I wanted to let you know about them. Effective November 1, I have the good fortune to become the claims manager. From then until the end of the year, Janice and I will be working together so she can teach me the last few tricks of the trade. Effective January 1, Patty Ensminger will become the PCoRP Team Leader, with responsibility for the general oversight of all the PCoRP claims. Donna Lyter will become the PComp Team Leader, similarly responsible for the day to day PComp claims. Teresa Isabella will become the Specialty Lines Senior Adjuster and be responsible for all the PELICAN, COMCARE PRO and COBALT claims. We have also hired a new claims representative, Tessa Kelly, who started on October 26. She will be handling PCoRP claims. I want to assure everyone that it is my goal, as well as the entire claims staff, to continue driving the bus that Janice built and drove, and keep providing all of our members with outstanding claims service. While we are all sad to be losing Janice, we are all happy for her and are looking forward to continuing to serve you all to the best of our abilities. Back to top |
Preventing Embezzlement |
By Greg Cunningham, ARM, GSP, Loss Control Specialist As you know, employee embezzlement and similar crimes hurt us all in many ways, especially when it occurs in a public agency. This article will highlight some embezzlement methods used, what clues to look for and some preventive methods to employ to lessen your embezzlement risk. By definition, embezzlement is a crime that is committed by a person placed in a position of trust (sometimes the embezzler has been given more authority than the position calls for) and is further defined as the fraudulent appropriation of property by an employee to whom it has been entrusted. This may be small amounts of cash taken from a register to more considerable sums stolen through juggling of books. Either way, a system of controls should be built into the accounting system to not only guard against any such activities but to also help document for possible legal procedures down the road. As mentioned, one simple way to embezzle funds is when cash is received and the dishonest employee simply pockets said cash and makes no record of the transaction. These are quite difficult to prevent or detect as there is no receipt or record of the transaction. To deter against this type of embezzlement you should use pre-numbered sales invoices or cash receipts for every sale. A couple, more elaborate schemes follow:
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"Lapping" - this scheme involves temporary withholding of receipts such as payments on accounts receivable. This is a continuing process which starts with a small amount but can run into thousands of dollars before its detected. For example, an employee holds out a $100 cash payment made by customer 'A' on March 1. To avoid arousing suspicion on 'A's part, $100 is then taken from a $200 payment made by customer 'B' on March 4. This is then sent on for processing and crediting to account 'A'. The embezzler then pockets the remaining $100 which increases the shortage to $200. As this progresses the employee makes away with increasingly larger amounts of money involving more and more accounts and it can take years to detect. Any indication that an employee is keeping personal records of business transactions outside of regular books for accounts should be looked into immediately.
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"Check Kiting" - the embezzler here must be in the position to write checks on and make deposits in two or more bank accounts. One account may be the embezzler's personal account and the other a business checking account. The check-kiter is taking advantage of the "float" or number of days between deposit of checks and collection of funds. This may be used to conceal cash shortages at the end of a period by depositing a kited check into your account which would bring the balance into agreement with the books. A CPA should request 'cut-off' bank statements to detect frauds of this type.
One of the most important steps a manger should to do prevent embezzlement is to set a good example. Employees watch what superiors do and tend to replicate their behavior, be it good or bad. A superior who falsifies expense reports, dips into petty cash or uses County funds to pay for personal items will eventually find employees rationalizing dishonest actions with an 'if it's good enough for him/her then it's good enough for me' attitude. Another way a manager can discourage this type of crime is to establish a climate of accountability. Employees should feel trusted at work but also understand that they are held accountable for their actions.
Some additional clues to look for include:
Fundamental controls that should be in place:
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Separation of duties; employees concerned with receiving checks and cash should not also be responsible for entries into the accounts receivable records. No one person should handle a transaction from beginning to end and if this is commonplace in your place of employment you're asking for trouble.
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Management should be provided with accounting department operating statements monthly.
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Always check the background of prospective employees and know these employees to the extent that you may be able to detect signs of financial or other personal problems; a major red flag when funds start disappearing.
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Only those with proper authorization should be placed on payroll duties.
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Make sure that an employee who's in the position to mishandle funds is adequately bonded. If those who would commit this crime understand that a bonding company also has an interest in their actions they may think twice about their plan to embezzle.
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Spot check accounting records and personally approve unusual payments etc. There is usually a very good reason why a financial request doesn't 'seem right'.
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Never delegate the signing of checks or approval of cash disbursements unless absolutely necessary and never sign blank checks or leave a supply of signed, blank checks when you're going to be out of the office.
Should you suspect embezzlement don't jump to conclusions and further complicate the matter as a false accusation could result in serious civil liability charges. If you have good reason to suspect that a crime has occurred contact your attorney to discuss how to proceed.
In summary, the most effective methods to prevent embezzlement are:
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Internal controls - probably the most effective safeguard
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Independent audits - not only do these audits discourage fraud but will most likely uncover any improprieties once they've taken place
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Fidelity coverage - will help recover what was lost
While it's not always possible to stop someone who's bent on stealing from your county/entity, hopefully this article will help outline what should be in place to help discourage embezzlement or detect it as soon as possible after occurrence and how to proceed from there.
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Quote Of The Month |
"Humor is just another defense against the universe."
- Mel Brooks
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CCAP Insurance Programs PO Box 60769, Harrisburg, PA 17106-0769 Phone (800) 895-9039 - FAX (717) 526-1020 Claims Fax (888) 692-2368 Click here to go the Insurance Section of the CCAP Website.
e-mail:jsallade@pacounties.org
Insurance Matters is published monthly by CCAP Insurance Programs for the use of members of CCAP's UC Trust, PCoRP, PComp, PIMCC, COMCARE, COMCARE PRO, BEST Flex, PELICAN and other insurance programs, and insurance producers of these members.
Advice contained in this publication is not legal advice and members are encouraged to seek the opinion of their solicitor.
The information provided in this publication is not intended to take the place of professional advice. Readers are encouraged to consult with competent legal, financial, or other appropriate professionals. Statements of facts and opinions expressed in this publication, by authors other than Association staff and officers, are the sole responsibility of the authors and do not necessarily represent an opinion or philosophy of the officers, members and staff of the County Commissioners Association of Pennsylvania (CCAP). No endorsement of advertised products or services is implied by CCAP unless those products or services are expressly endorsed, or are owned or managed by the Association programs, or our affiliates. This publication may not be reproduced, modified, distributed, or displayed in part or in whole, by any means, without advance written permission of CCAP. Please direct your requests to John Sallade, Managing Director, CCAP Insurance Programs, jsallade@pacounties.org.
Note: As part of its copyright agreement the CCAP grants the author the right to place the final version of his/her manuscript on the author's homepage, subject to CCAP's standards, or in a public digital repository, provided there is a link to the CCAP website.
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