Members are receiving new identification cards in the mail now. These cards reflect the coverage members selected during Annual Enrollment, which was held in May. If members contact their HBR stating that the card reflects the wrong plan, HBRs need to:

• Verify what plan the member selected during Annual Enrollment by viewing their election in the agency's electronic enrollment system or on the paper application that the HBR submitted to Blue Cross Blue Shield of NC.
• If the member received the correct ID card based on the election they made, but the member would like to change plans, they will have the opportunity during the Follow-up Enrollment period beginning July 18.
• If employees have any questions regarding their ID cards, they can call Customer Service at 1-888-234-2416.

In the event an employee had an extreme circumstance for which they missed the Annual Enrollment deadline, which concluded June 8, HBRs can contact the State Health Plan via the HBR inquiry mailbox at HBRInquiries@shpnc.org.

Members will begin receiving information in the mail this week regarding Follow-up Enrollment, which will be held July 18-29. During this period, members will have the opportunity to change their plan elections and add eligible dependents. To learn more about the changes taking effect on September 1, 2011 click here.