"What's With That Guy?!"
Avoiding Cross Cultural Misunderstanding
Imagine trying to explain to a famous historical U.S. executive how we operate in a global economy today. You're sitting at a conference table across from, say, Henry Ford or R.J. Reynolds, telling them that your company has teams working together but located in several different cities. Some are in San Francisco, some in Bangalore, and some in Mexico City, but they're all working on the same project.
"Sure they are," R.J. says skeptically. Then he adds, "Where's Bangalore?"
You explain some of the technological advances that make it possible for geographically dispersed teams to work together. We've gone way beyond the simple phone, you tell them, and now we can bring people together visually, share documents--all while they're in separate locations throughout the world.
Ford and Reynolds were visionaries. They probably get it.
But then try explaining to them the complications of cross-cultural working relationships, how the differences between national cultures affect progress. Try telling them about the effects of misunderstandings between people from different countries, about how they often perceive fundamental things differently--like deadlines, respect for authority, and conduct in meetings. Try telling Henry and R.J. about the effect of cultural differences on the bottom line, and they might stare at you blankly.
To explain all that, you need Sheri Mackey, the CEO of Luminosity Global. She'll tell you first:
"We help international companies around the world lead across boundaries and borders and get consistent business results, wherever they are."
Luminosity Global builds understanding between culturally diverse teams and organizations, recognizing the impact of some of the key differences between people working together from different parts of the world, differences that can inhibit progress, waste time, and hit the bottom line--hard.
What are some of these differences between cultures that affect us at work? Read more.
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Quick Tips: Doing Business in China
We asked Lillian Tsai, consultant, mentor and coach to organizations doing business in China, for a cross-cultural "quick tip." What would be one thing you would advise for someone heading to China on business for the first time? But asking for just one thing was such a western question!
"There is no ONE thing, no simple answer to anything," she replied, "and it all depends on the person, situation, time, place, age/generation, etc."
So here's what she recommends instead of one thing:
First, three books: Communicating Effectively with the Chinese by Stella Ting-Toomey and Ge Gao; Scott Seligman's Chinese Business Etiquette; and Michael Harris Bond's Beyond the Chinese Face (about the concept of face).
Then she recommends keeping two concepts in mind, since they are embedded into the culture and very different from any American cultural value:
1. Building relationships (also known as "guanzi" in Chinese) is the most important thing. It's a long term strategy, not something you develop over a few dinners or meetings. Relationships sometimes take years to build.
2. Face (or "mianzi") is the next concept. It's important to know to "give face" to everyone you are in contact with, which means you do everything to make them feel good about themselves, as well as the relationship you have with them, rather than saving face just for yourself or one other person.
For more insights and recommendations about working effectively in, and with people from, China, visit the Tsaicomms website, http://tsaicomms.com/home.html.
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Wherever You Are We Are
It's an exciting time to be in engineering and tech organizations--global teams, solving problems, discovering solutions, taking us into the future in ways we probably can't even quite imagine yet.
It becomes more challenging every day to lead the work that engineering and high tech organizations are doing, whether it's fostering collaboration in virtual teams, communicating complex content, addressing the challenges unique to engineering projects, or encouraging innovation. It's what we, at Auxilium, are here to help you with.
Give us a call. Sign up for a class. Shoot us an email. What are your challenges?
We look forward to working with you. Sincerely, Gary C. Hinkle President and CEO Auxilium, Inc. 503-293-3557
LinkedIn: http://www.linkedin.com/in/garyhinkle Twitter: http://twitter.com/#!/GaryHinkle |
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