Top 10 Customer Service Mistakes & What You Can Do To Prevent Them 

 

The most effective leader is one who not only effectively manages mistakes but turns them into opportunities that strengthen the company vision. With that, here are the top 10 mistakes employees make with customers:

1.  Taking the customer for granted. It is common for employees to forget the expected niceties: "Good morning." "How may I help you?" "Let me check for you." "Thank you." "We appreciate your business." Customers have come to expect these phrases, delivered sincerely, when they are purchasing something. A quick and surefire way to lose customers is to take them for granted and stop showing them appreciation. Make sure your staff knows that you expect them to show politeness and appreciation toward customers. Give them some leeway on how to express that, so they don't sound like robots. But if they go a bit too far-"Hiya, dude!" - reel them in by telling and showing them the proper way to address a customer.