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Do the Right Thing (with Assessments)
 How can a structured hiring process assist companies in finding top talent? Ask CBIL client ABB what they did...
As one of the world's leading engineering companies, ABB helps customers use electrical power effectively and helps them increase industrial productivity in a sustainable way. The local St. Louis transformer manufacturer made an investment in the hiring process in 2004. The quality of hires into entry level positions had been sporadic at best and the leadership at ABB felt a dramatic change in the hiring process was warranted. The results have been nothing less than profound.
Many of the individuals hired through the assessment process have become star performers for the organization. Dave Cain, Director of Operations, notes that, "We are hiring smarter people who are more ready to do the job." He goes on to say, "When I look back, I think that we have let maybe one person go that passed the assessment process because of poor performance." John Edwards, Director of Human Resources for the plant, concurs. "Turnover is way down and we continue to get high quality individuals into our open positions." It is clear that ABB considers the positive effects well worth the investment.
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Retaining Employees: Questions to Start Asking
 Cost cutting and downsizing have dramatically impacted the way employees look at their careers.
Employees at all levels know better than ever that job security is no longer something they can count on. They've been required to think bigger, look at other options and do whatever it takes to prepare themselves for the future. In essence, they have let go of their corporate commitment and have become "free agents" in search of the best opportunity available.
Take time now to start talking to your employees, really listening to their responses and taking action to change what needs to be changed. Here are a few questions to get you started:
1. What would make your work more meaningful and satisfying?
To See More Questions...
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Register for 4/24 Live Webcast: Selecting the Right Person for the Job
The costs of hiring the wrong person are huge. Want to learn how to increase your chances of making the right decision? Register for a CBIL Live Webcast on Selecting the Right Person for the Job.
When: April 24, 2008 from 11:00 am -- 11:30 am
Where: Your computer
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Register for CBIL's "New World of Customer Service"
 Did you know that 68% of customers who stop doing business with you do so because of a perception of indifference? And this is just one of many issues that prevent organizations from creating extraordinary service.
Join us on Friday, May 16th for a presentation entitled "New World of Customer Service." Registration and a continental breakfast begins at 8:00 am. The program begins at 8:30. The $15 fee can be paid by check or credit card. Follow the instructions on the on-line registration form.
We hope to see you there! |
