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Greetings!
This is the monthly newsletter of Sherer Financial Coaching, we hope you find it useful and entertaining. If so, please forward it to someone you know who might like to be on our mailing list.
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A Little Whine With Your Phish
First we had the real estate feeding frenzy.. now it's hard to get a bite anywhere! Well, not to worry, congress to the rescue! They're sending us rebates! Yay! Plasma TV's for everyone! Yup, you've got plans for that money, big plans! Well there are others who also have plans for that money, your money. It seems the criminals are more efficient at processing rebates than the IRS. The IRS says there are several scams that have started to creep up based on the anticipated tax refunds as well as the rebates being promised by congress.
Most of the scams involve "phishing." Phishing is a technique where a scammer tosses out "bait" knowing that while most will ignore it, some will be tempted into biting. In one version of the scam, consumers receive a phone call from someone identifying themselves as an IRS employee. The caller tells the targeted victim that he is eligible for a sizeable rebate if he files his taxes early. The caller then states that he needs the victim's banking information for direct deposit of the rebate. If the victim refuses he is told he cannot receive the rebate.
Another scam involves an email that appears to come from the IRS and falsely claims that the recipient is eligible for a tax refund for a specific amount. The email instructs the recipient to click on a link in the email to access a refund claim form. The claim form asks for personal information that the scam artists then use to access bank and credit card accounts.
A much newer scam is an audit email scam. This email tells the recipient they have been selected for a tax audit and instructs them to click on a specific link where they are asked for personal information. The IRS says this is an especially dangerous scam as this is the first scam the IRS has seen where the scammers have addressed the intended victims by name. Most fraudulent emails are designed by spammers to be sent out to thousands in an attempt to get a percentage to respond. The information gained in this scam is used to commit identity theft.
There is also a paper check phone call scam proliferating. In this scam a caller claims to be an IRS employee who is calling because the IRS sent a check to the victim being called. The caller states that the check has not been cashed and the IRS wants to verify the individual's bank account number.
In reality, the IRS leaves it up to the individual to choose to cash or not cash a paper check. The IRS has no need to know and does not ask for bank account numbers except when taxpayers indicate on their tax return that they want direct deposit of their tax refund. When opting for direct deposit, the IRS says it is the taxpayer's responsibility to ensure the correct information is entered, the IRS does not verify the information.
If you wish to access the IRS web site, you should do so by going to www.IRS.gov. You should initiate the contact yourself rather than following a link sent to you by someone you don't know. A special mailbox has been set up by the IRS for taxpayers to notify the agency of any new phishing attempts. The Email address is phishing@IRS.gov.
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A Ride on the Millennium Falcon? Priceless.
Concierge service, another marketing strategy offered up by the folks at American Express. There's two sides to every story and this one is no exception.. There's the marketing department's version.. The scene opens with our cheerful customer thankful to be on the phone with Amex's customer service rep as she extols the many benefits of the American Express card. The representative is seated in her own cheerful, brightly lit corner office as she chats with the prospect. She's cheerful, she's perky as she explains concierge service to the prospective cardholder. "We can get you rewards that the public doesn't have access to!" Chirps Ms. Perky. "Tickets to the Beatles concert? No problem!" "Umm.. aren't some of them dead?" "Oh.. that's no problem for us, we're American express!" "How about tickets for a flight to France on the Concorde?" chirps Perky. "Umm.. haven't all of the Concords been grounded?" "Oh. Ya, sure, no problem for us!" The two share a mutual laugh as the prospect cheerfully signs up for the card.
Then of course there's the actual customer experience as reported on the blog at creditcards.com. An actual American Express customer who calls herself "Ms. Credit Card" reports her experience with the Concierge service as she tries to get tickets for the Millennium Falcon ride at the Franklin Institute's "Star Wars" exhibit. After finding an American Express offer on the Franklin Institute's website, she calls the concierge service phone number.
Ms. Credit Card reports:
I explained the situation to the customer service agent who says she will check and I am placed on hold. Minutes later, the rep says they could not locate the discount code in their program but the box office is willing to give me the "partner deal" discount which is $2 off each adult ticket. I informed her that I wanted to include the tickets for the Millennium Falcon ride and ask her to clarify if those will be charged convenience fees too. She said she would check. Minutes later, the rep came back on the phone and said yes, the $5 ticket charge for the Millennium Falcon ride will be subject to the convenience fees. I reckoned that it will be very popular, so I might as well get it now in case it gets sold out.
I confirmed the dates that we wanted and the number of tickets we needed. The total excluded the Millennium Falcon ride. I asked the rep why it was not included, and was told it had to be processed separately. I'd been on the phone an hour now so I said OK, whatever you say, just get me those tickets. The rep confirmed my purchase tickets and reminded me that they are non refundable. I was placed on hold on while she processed the second transaction. I was now on hold for the fourteenth time. If I heard "The Girl From Ipanema" one more time, I was going to scream.
Finally the rep came back with bad news. Tickets for Millennium Falcon were sold out on President's Day. I was furious. I insisted that they void the transaction and rebook us on the weekend dates that have the available space for Millennium Falcon. I could only imagine my child's disappointment when we are not able to get in.. I was on hold again. I have been on the phone for an hour and a half.
The rep finally came back and said the box office manager agreed to cancel the transaction. She asked if we want to continue to find another date. I said yes. More holding, then the rep came back on the phone to say that they finally found a date that can accommodate the Millennium Falcon Ride - March 15th.. I said OK, please proceed. "Thank you, please hold while we process the transaction." The rep came back to say she has completed the transaction for the admission and to give her a few moments to complete the second part of my transaction. Many "moments" later, she came back and said there was a problem. The rep said she needed more time to book the Millennium Falcon ride. I said OK but I have to go and pick up my kids, so I ask her to call me back an hour later. One hour later, she told me that in fact ALL the Millennium Falcon tickets are SOLD OUT ! I cannot believe my ears. I wasted two hours plus for this!
Editors note: I bet the rep wasn't in a brightly lit corner office either!
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What are you willing to do for success?
Stuck in a rut?

Atlas was stuck in a dead end job. The Greeks had hired him to hold the world on his back. It seemed like a decent gig at the time.. but as it happened the hours were lousy, the mountains scraped his shoulders as the planet rotated and the sand from the beaches always chafed when it fell down his tunic. On top of all that, half the world was always complaining it was too hot while the other half was complaining it was too cold.
Ever since he had shown above average skill with finger paints in pre-school, what Atlas really wanted to do was paint. Despite hating his job, Atlas kept on holding the world up, After all, he had bills to pay. Atlas assumed things would continue this way forever.. hold the world up, get paid, pay the bills.
Just as the Greeks were looking into a way to outsource world-holding to China, along came a guy named Al Gore who, just before inventing the internet, invented gravity. With gravity.. the world would just float there in orbit all by itself.. no need for Atlas to hold it up any longer.. the Greeks let him go.
Atlas was devastated! Holding up the world was all he had ever known. What would he do now? At first Atlas just moped around the house, but then he started cleaning the place up. Reaching under the bed, Atlas found his old finger paint set. Inspired by the sight of his paints Atlas began creating masterpieces immediately. Bringing in flowers from the garden, Atlas found he was equally skilled at arranging them into beautiful centerpieces. Once word got out, Atlas started getting contracts to provide arrangements for parties, game shows and even the coliseum. (Nothing says "fight!" quite like flowers.) Before long, Atlas was signing autographs, money was pouring in and Atlas was having the time of his life. Atlas had no idea that getting fired could be so much fun!
Are you tired of holding the world on your shoulders? Are you going to work in the morning knowing you hate the job but have bills to pay? Maybe you should fire yourself! (Now before you go quit your job and starve, I should point out the obvious, you should have your other position in place before you leave your current job) Think you can't? Think you won't make enough money? The reverse may be true. If your work is not an authentic fit, you may struggle to make a living just barely getting by. If you work in a field doing something you are passionate about, you will shine, you will produce results and the money will follow. Sure you'll have to prepare yourself.. you'll have to acquire the skill and knowledge to go in the direction you wanted to go in the first place but didn't.
The company you work for could be gone tomorrow. You could be fired, laid off or downsized, and it could be the best thing that ever happened to you! Go look under your bed, find your finger paints and use your new found freedom to do the thing you've really wanted to do but never did. Whether you decide to bring a fresh perspective to your current job or move in a new direction, bring your passion to work with you as you do something you really enjoy!
Editor's note: For more information on careers, go to www.48days.com.
All men dream: but not equally. Those who dream by night in the dusty recesses of their minds wake in the day to find that it was vanity: but the dreamers of the day are dangerous men, for they may act their dream with open eyes, to make it possible.
- T. E. Lawrence
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We'd like to hear from you!
We'd like to know how you're doing on your journey to becoming debt free. Drop us a line and let us know! We'll include it in upcoming newsletters to encourage others!
Have a question? Send it to us and we'll answer it in an upcoming issue of the newsletter.
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Events To all of you who participated in our February Dump Debt! Build Wealth! Live Free! class, thank you!! You were a great group! We enjoyed being with you!
If you enjoyed our last "Dump Debt! Build Wealth! Live Free! class, tell your friends! There is an upcoming class at Northampton Community College March 19th and 26th from 7 - 9 PM. For more information go to www.shererfinancialcoaching.com and click on "classes".
If you'd like to see a Dump Debt! Build Wealth! Live Free! class come to your church or workplace, let us know! We'd be happy to help your group become debt free! | |
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Whatever your goal, strive to be great, then help others!
Sincerely,
Eric Sherer Sherer Financial Coaching
Phone: 610-570-0948
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