Accountability is "the quality or state of being accountable, an obligation or willingness to accept responsibility or to account for one's actions."
- Merriam Webster Dictionary
How many times have you become frustrated when the work you assigned is not finished on time?
How often during the course of a project must you re-clarify the issues?
What percentage of the time does the finished results not meet your expectations?
For an organization to be successful, employees must have a strong sense of accountability. Leaders need to spend the time upfront clarifying roles, expectations, deliverables and timelines to ensure the team delivers on the expected results. It is important that managers/supervisors worked towards developing a "culture of accountability" in order to drive success.
The following 11 actions will help develop a "culture of accountability" in your organization:
1. Develop a plan.
2. Explain what success of the finished project looks like.
3. Define specific goals and objectives.
4. Be open to suggestions.
5. Track progress.
6. Lead by example: deliver on commitments to your team.
7. Accept responsibility.
8. Listen effectively.
9. Celebrate and recognize success.
10. Give coaching and mentoring support.
11. Communicate, communicate, communicate.
Simply put, the more accountability assumed by an individual and/or the team, the greater the overall results. Practice, patience and focus will lead to accountability being a core competency of your organization.
We hope you found something new and useful in our March newsletter to improve accountability in your organization. If you find that you need additional assistance, please reach out to me through email or phone, and we will be glad to help in any way we can.