Human Capital Consulting Partners NewsletterMarch 2011
How to Build Accountability in Your Organization

Accountability is "the quality or state of being accountable, an obligation or willingness to accept responsibility or to account for one's actions." 

- Merriam Webster Dictionary



How many times have you become frustrated when the work you assigned is not finished on time? 


How often during the course of a project must you re-clarify the issues? 


What percentage of the time does the finished results not meet your expectations?



For an organization to be successful, employees must have a strong sense of accountability.   Leaders need to spend the time upfront clarifying roles, expectations, deliverables and timelines to ensure the team delivers on the expected results. It is important that managers/supervisors worked towards developing a "culture of accountability" in order to drive success. 


The following 11 actions will help develop a "culture of accountability" in your organization:


1.     Develop a plan.


2.     Explain what success of the finished project looks like.


3.     Define specific goals and objectives.


4.     Be open to suggestions.


5.     Track progress.


6.     Lead by example: deliver on commitments to your team.


7.     Accept responsibility.


8.     Listen effectively.


9.     Celebrate and recognize success.


10.  Give coaching and mentoring support.


11.  Communicate, communicate, communicate.



Simply put, the more accountability assumed by an individual and/or the team, the greater the overall results. Practice, patience and focus will lead to accountability being a core competency of your organization.


We hope you found something new and useful in our March newsletter to improve accountability in your organization. If you find that you need additional assistance, please reach out to me through email or phone, and we will be glad to help in any way we can.

Jim Geier
Human Capital Consulting Partners
Helping companies grow by aligning human capital strategies with business strategies

email: jim.geier@hccpartners.com
phone: 215.244.8110
web: http://www.hccpartners.com

Human Capital Consulting Partners is a servicemark of Human Capital Consulting Partners LLC.

What's Your 
Accountability Index?

Is accountability a core competency in your organization? Answer the following questions as part of the Human Capital Consulting Partners "Accountability Index" to determine where you stand today.


  1. Do we communicate our business strategy to our employees?
  2. Do we have metrics in place to measure our annual goals?
  3. Has our performance management system successfully changed our culture?
  4. Does our bonus system reward the right behaviors?
  5. Are first-line supervisors prepared to coach/mentor their staff?
  6. Do we tell employees they are doing a great job regularly?
  7. Are projects done on time?
  8. Did we meet our customer's expectations over the last three years?


BEST IN CLASS: Yes to all eight questions

EXCEPTIONAL: Yes to at least six questions

NEED HELP: Yes to at least four questions

START OVER: Yes to three or fewer questions

Building accountability is a long-term process. Be sure to put in place the right processes and programs to assist your supervisors and employees in driving accountability in your organization.

If you need assistance in becoming "BEST in CLASS," please feel free to contact us at info@hccpartners.com or 215-244-8110.

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Jim Geier