Email is an integral part of our daily communication with both co-workers and clients. Sometimes we fire off an email in haste and regret later what was contained in it. This is a good time to review some email etiquette.
1. Don't use an email to "let off steam". Save your anger or criticism for face-to-face meetings. Take a break, calm down and wait a few minutes. Strategic delays will help you to preserve relationships.
2. Set a five or ten minute "don't send rule" for most of your email. Save them to your drafts. You'd be amazed how looking at your email again after a slight delay will allow you to correct a poorly written message.
3. Always use spell check. Typos make you seem careless or ignorant
4. It's fine to use some humor in your messages, but frequent chain jokes or pictures will give the impression that you have nothing to do. Be careful with "emoticons" as well.
5. Be considerate, polite and brief in all messaging.
6. Dnt ovr abbrvt.
7. Don't over use alert levels
8. Use CC with restraint.
9. When sending an email to a long recipient list, code as a group address for brevity and privacy.
10. ALL CAPS IS FOR SHOUTING!
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