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January 2010
Welcome to Building Bridges for Consultants and Programs
 
Greetings!

Welcome to the first edition of Building Bridges for Consultants and Programs. Your gateway to information and so much more. Let us know what you think and we hope you enjoy it enough to continue accepting the next edition.

When you are interested in submitting an article or a research study, contact me at Dore@dorefrances.com. 

From their  inception, both IECA and NATSAP have strived to develop guidelines for ethical principles and principles of good practice. These principles are listed on their websites. 

I may be referring to them in this issue and others.

The goal of this quality e-newsletter is "to provide subscribers - a mixture of independent writers, admissions directors, consultants, and marketing directors - with tips and ideas that can immediately be used.

Another goal is to increase collaboration in our industry - from small business owners, whether educational consultants or a program or school, to admission directors and marketing directors to medium-sized and larger firms and programs.

Unlike magicians, there are those, including myself, who believe in collaboration and are happy to share information with others in our industry.

Furthermore, my intention is to open doors for speaking engagements,  consulting engagements, having get-together  options at various locations for various reasons, and personal industry coaching.

I don't believe in bashing each other, but it seems a lot of people in our industry do!

In my practice I have contact with several hundred people a year who are education / therapeutic consultants, program staff, school personnel, transport agency staff, and others.

This industry needs confident, professional and strong people  who are comfortable in assisting some of the most difficult children and families.  By bashing others in the industry, we will undermine and weaken those organizations who are supporting us the most as well as each other just when we may be needed the most.

This last year I am honored to say that several programs stepped up and made miracles happen for some of the families I contacted them about.  From adventure wilderness to therapeutic academies, to aftercare wrap-a-round services, several children now have a future that was no where in site when our paths crossed. It is my intention to create a collaborative system in which this can happen when there is a real need, and of course, when the need can be met.

Thank you all, from the owners, directors, clinical staff to support staff - you are making a difference that will benefit these children and also the lives they touch.  I could not wish for anything more as we start the new year.

Okay!

Thanks for reading ...........

Dore E. Frances, M.A.

HFSConsulting.com
  Five Rules

01 2010 Pencils
For more than 15 years I have focused on the importance of education and treatment centers and what has to be done to improve services offered across our nation.

It is a pleasure to share lessons learned on the road with so many passionate people in our industry.

The first rule is that when you accept a position, or assume a new leadership role, you need to say what you are intending to do and then do what you said you would.

Staff and leaders in programs and schools who are not willing to take risks will not drive real change. Just 10 years ago programs and schools and children and families were different than they are today.  Today, programs and schools are failing and closing almost at the rate of one per month for the last 12 months.

The second rule is that when you don't measure, you don't care.

You have to be willing to measure the outcome of your program or school and let the world know what the results are - the ones you are proud of and the ones that show more work is needed.

The third rule is that all programs and schools, no matter what size, require long-term commitment.

It's the cumulative effect of incremental improvement that creates significant progress.

Another rule - the fourth - is to communicate what you are doing, especially to parents.

Your program or school can only be sustained when families know what you are doing is working.

The fifth rule is that success is never final and improvement is never finished.

You are either in ascendance or decline, so when you are not moving forward, you are losing ground as well as opportunities for students and families. To really transform education and the at-risk students that most of you are assisting here in America, you need to embrace the fundamental concept that each child needs a custom designed plan to maximize their individual capacity to learn.

And then you need to allow competition, freedom, and innovation.

The great economic, moral and social challenge of our time is providing high quality education and therapeutic assistance to every child that enters your doors. Their success defines your destiny.

These kids are the workforce of our future that will attract job creation and wealth of knowledge. A quality of education and therapeutic assistance will sustain the quality of life and the standard of living for these kids who also live in the world with your kids and your grand-kids.

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  This Is Today.  What About Tomorrow? Children

I am fond of saying that no one can predict what the future marketplace will look like under a truly competitive system, except that it would be much different than what we know today.

The same is true for the parent choice movement in selecting assistance for their children. No one really knows what it will look like in 5 or 10 years, except that it will act and look different than it does now, just like now is different than 5, 10, 15 years ago.

Anyone who has been watching this industry already knows that the parent choice movement does not look like it did just 6 years ago.

Today this industry looks much different. I am still on the scene, many educational consultants are still on the scene, many programs are still on the scene, and many are not. Each of us fills a different and necessary niche in this industry. And there has been a steady increase in the number of programs that have closed.

However, here we are today.  What about tomorrow? What will our industry look like in 10 years time? Some people are worried that there will not be as many programs in 10 years because there are not enough emerging leaders with vision to fill the need.

Finding and getting talent is a concern with most people in this industry, especially those that are on the cutting edge.

Have you thought about the kids you are assisting and how many of them may be the new leaders for the future, something which is already happening through training programs created by some of those in this industry?

Having talented leaders and staff is a serious concern, however, it is not an insurmountable problem. There is a tremendous opportunity to reach out and build new partnerships with an entirely new sector of potential supporters. The technology wave that is continuing to run across our country will not make what you all do obsolete; it is what will continue to make you relevant. In the end, none of us knows what our industry will look like in 10 years.

Will we have new energy? New partners? Will there be more national groups? How many new programs will have been started?

How many more programs will have closed?  What will be the mix of all the different areas that are covered - addiction treatment, boarding schools, Christian programs, eating disorder programs, emotional growth schools, gifted children programs, adventure wilderness programs? How will programs be held accountable compared to today's standards?  Who really knows?

What I do know is that it will look different that it does today because if it doesn't, we will have been working against the principles and legacy of what this industry originally stood for.

I also know that in 10 years time that there will still be those fighting the fight for more reform. Some say this is a bad thing. Is it?

What excites you about the prospect of assisting a child today?

It took years for me to tear down the walls between myself and IECA consultants and yet, because of the economy, this wall is rebuilding again. That is because the price of freedom in any capacity, whether it is where you live, or how you do business, is eternal vigilance.
Additional Helpful Items Apple Books
Horizon Family Solutions Publications
Issue: 1
In This Issue
Five Rules
This Is Today
Additional Helpful Items
How Do I Do It?
How Do I Do It?

Dore 1

I get asked this at least once a week

Fifty-six and going strong

 
When I opened my business in 2001 at age 47, I entered an industry that was already in full swing. A tireless advocate for children for 23 years,  I turned my passion into a successful venture. 

I was blessed to have worked in the corporate business world for many years as well as the e-commerce B2B business web world during the BIG boom in the Bay Area and Silicon Valley in California.

Now, 56, I have been getting one to two calls a month from Educational Consultants and two to three calls per month from programs asking me to share my secrets of my increased business success during the so-called economic recession. 

  1. ANYTHING SUCCESSFUL TAKES A LOT OF WORK. You can't believe what I went through in starting my business.  In 2001, when I founded Horizon Family Solutions in Pacific Grove, California, I had advocates, business people in the industry, counselors at programs, directors at schools and  educational consultants telling each other "If a family works with or  hires Dore, their child may end up being in the wrong place. She doesn't have a clue about what she is doing. " (Yes, I have a copy of this email - how sad to see that fear.) "They" thought I was just a dumb, emotional mother who had a daughter in a program, and needed a hobby. (Yep, I have that email as well.) Now I receive referrals from advocates all across the US as well as other  Educational
    Consultants. I also refer back to Educational Consultants when I am called by a parent needing something I do not specialize in. This is called collaboration.
    I have also been hired on a confidential
    consulting basis to assist others in the industry.
  2. NEVER DO THIS WORK FOR JUST THE MONEY. I have been busier this last year than I have ever been.  I have learned not to think about the money. I do this work to assist children and families. I don't stop assisting someone because they have no money. You have to work from your heart and not just your mind. A lot of educational consultants have been talking about the good old days.  Excuse my language - but - Bullshit. The good old days are right this second. 
  3. THERE IS NO WEALTH LIKE SEEING THE SUCCESS OF A CHILD. What you do today to assist a child or their family will have ripple effects tomorrow and beyond. So, if you can help, then help. And if you can't, find someone who can or refer them to a reference.  Do not leave them on a piece of paper sitting on a desk somewhere. They are not a product to be sold.
  4. TRUST IS EVERYTHING. Be honest and tell the truth and practice what you preach - walk your talk - with your business partners and staff - with the children and families you assist - with your associates and colleagues.   Too many people in this industry are" just in it for the money." (Their words to me, not my words.)  When you are in the business of assisting a child with their life, there is only one thing that needs to be on your mind, and that is helping the child.
  5. WHATEVER HAPPENS TO YOU, GOOD OR BAD, YOU MAKE IT HAPPEN. It is all up to you, as I say to the kids and their families.  Back in 2001 my daughter entered residential treatment.  I said. "What is she thinking .... what am I thinking?"  However, anything in life is possible, and you do succeed when you take accountability along the way. I kept putting one foot in front of the other each day and so did my daughter. She is now 23, living on her own, going to school and working. I am living in Bend, Oregon, have a staff of 3 people, and love getting up every morning and doing exactly what I do.  We both have made our lives happen - both the good and the not so good - successfully.

Dore E. Frances, M.A.
Business Consultant | Visionary
Specializing in Leadership Training
Specializing in Program Development
Horizon Family Solutions, LLC
(541) 312-4422