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John McQuaig Featured in Good Fruit Grower Magazine 

 

John McQuaig was recently featured in Good Fruit Grower Magazine. The articles focuses on John's comparisons of business and mountain climbing, including his book "Parallel Peaks".
The article also discusses John's 8 Keys to the Summit:

* Vision
* SWOT Analysis
* Preparation & Planning
* Write Your Own Story
* A Supportive Team
* An Experienced Guide
* Take It One Step
* Luck  

 

Customer Service, Awesome Service

 

Don't just boast about your awesome customer service- create a system and take the steps to really mean it.

Start from the ground up and adequately train your team members. Invest time in refresher courses, dedicating efforts to revisiting classic methods as well as fresh innovations.

 

 

Rarely do clients provide notice of their intention to take their business elsewhere.  Learn to recognize some of the warning signs early and you may save you and yourself the headache of losing a client.

Often communication will start to slow down. Use CRM's to track communication with clients so you can be immediately aware of a lull or break in correspondence. 

 

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Inter office communication (in this case we refer to communications within the office) can be viewed as the grease that keeps the machine running smoothly. Without it, everything can come to a grinding halt.

Inter office communication is a major function of the modern office and choosing the best strategies for maintaining open and seamless communication is vital... 

 

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