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May 2012 Issue
Take your business to the Summit
McQuaig & Welk Insights Newsletter



We are pleased to announce our new e-mail newsletters.  To read the full articles just click on the "Read Full Article" link.

John McQuaig Featured in Good Fruit Grower Magazine 


John McQuaig was recently featured in Good Fruit Grower Magazine. The articles focuses on John's comparisons of business and mountain climbing, including his book "Parallel Peaks".
The article also discusses John's 8 Keys to the Summit:

* Vision
* SWOT Analysis
* Preparation & Planning
* Write Your Own Story
* A Supportive Team
* An Experienced Guide
* Take It One Step
* Luck  



Customer Service, Awesome Service


Don't just boast about your awesome customer service- create a system and take the steps to really mean it.

Start from the ground up and adequately train your team members. Invest time in refresher courses, dedicating efforts to revisiting classic methods as well as fresh innovations.


Warning Signs that Your Client May Be Heading Out the Door


Rarely do clients provide notice of their intention to take their business elsewhere.  Learn to recognize some of the warning signs early and you may save you and yourself the headache of losing a client.

Often communication will start to slow down. Use CRM's to track communication with clients so you can be immediately aware of a lull or break in correspondence


Read Full Article... 

Best Options for Inter Office Communication


Inter office communication (in this case we refer to communications within the office) can be viewed as the grease that keeps the machine running smoothly. Without it, everything can come to a grinding halt.

Inter office communication is a major function of the modern office and choosing the best strategies for maintaining open and seamless communication is vital.


Read Full Article... 

In This Issue
John McQuaig Featured in Magazine
Customer Service, Awesome Service
Warning Signs
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"If they don't fail outright, most businesses fail to fully achieve their potential. That's because the person who owns the business doesn't truly know how to build a company that works without him or her.. which is the key"
Michael Gerber
"We would accomplish many more things if we did not think of them as impossible."
Vince Lombardi
McQuaig & Welk, PLLC