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Greetings!
The newest hot topic in the workplace is "Generational Differences". For a moment, however, I want you to consider this - THERE HAVE BEEN AND WILL ALWAYS BE generational differences in the workplace.
What has changed are the roles each generation now plays, and the fact that we are realizing that these differences play into the productivity, performance, and overall environment in which we "live our workday". In this month's newsletter, you will find a brief synopsis of each of the four generations as well as tips and tools on how to improved workplace performance. Remember, after all is said and done - understanding our differences is only one step! We have to use that understanding to improve our performance and to mentor those around us. Please let me know your thoughts. I covet your feedback, comments, and constructive ideas. Use the "Ask Sarah" link in the links section below to contact me. NOTE: The expanded version of this newsletter is available as a whitepaper, short group presentation or business training. You can request it by contacting me at szink@sarahzink.com.
P.S. Are you writing a newsletter and need some "snippets" of information? You are welcome to quote anything in this e-zine, provided you give appropriate credit.
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What is a Generation and Why Should I Care?
A generation is a society-wide peer group, born over approximately 20 years, who collectively possess a common persona (behavior traits).
Knowing what makes people think and act the way they do gives you a powerful place from which to speak and act in a way that will make it possible for you to more easily connect with them.
I believe there are three key components in creating good communication. The first is understanding GENERATIONAL differences, the second is understanding GENDER differences, and the third is understanding BEHAVIOR STYLES.
Poor communication will result in higher turnover rates; poor performance, both individually and interdepartmentally; and poor productivity due to lost time and errors. If you would like Sarah to come and speak
to your group, organization or company,
please click HERE.
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- Traditionalists - 67 to 88 years old (born 1922-1943): Comprises 10% of the workplace in 2010.
- Baby Boomers - 50 to 66 years old (born 1944-1960): Comprises 44% of the workplace in 2010.
- Generation X "Xrs" - 30 to 49 years old (born 1961-1980): Comprises 34% of the workplace in 2010.
- Millennials "Gen Y" - under 29 years old (born 1981-2000) Comprises 12% of the workplace in 2010.
Does your company need training on
Communiction, Behavior or Time Management?
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Behavior in the Workplace
- Traditionalists - Polite, reserved, obedient, conformers
Baby Boomers - Formal, social, PC sensitive, idealistic - Generation X "Xrs" - Fast-paced, independent, challenge "the way we've always done it", value personal time
- Millennials "Gen Y" - Task-oriented, expect attention, "multitask" through technology, focused on personal time
Understanding your employee and co-worker's behavior is critical to success. Stop wondering and learn how and why people act the way they do and how to manage and work with them for success. Click HERE to schedule Sarah to speak to your company. |
Values of Each Generation
- Traditionalists - "Work First", company loyal, respect for the rules, process oriented.
- Baby Boomers - "Live to Work", competitive, will question rules, but follow them, team oriented.
- Generation X "Xrs" - "Work to Live" techno-literate, informal, challenge the rules, results oriented.
- Millennials "Gen Y" - "Live, then Work", civi-duty minded, confident, achievement oriented.
Generational training can be a key component in improving morale, communication and productivity at your company. Click HERE to find out how "Getting Zinked" can make a difference in your workplace! |
Communication Trends of
Each Generation
- Traditionalists - Formal, prefer written on paper, one-on-one.
- Baby Boomers - Casual, prefer written in email, LOVES meetings.
- Generation X "Xrs" - Casual, prefer written via text, wants immediate feedback rather than one-on-one or meetings.
- Millennials "Gen Y" - VERY casual, prefers written via Skype, IM's and text.
Email, Phone and Verbal Communication Habits can make or break the productivity and performance of your team. Sarah has customizable trainings that your employees will find entertaining, engaging and enlightening. Click HERE to contact Sarah for pricing and scheduling. |
Feedback Methods and Expectations of Each Generation
- Traditionalists - "No News is Good News". Infers that they are doing a good job if they don't hear from their boss.
- Baby Boomers - "Once a Year and LOTS of Documentation". Infers that they are doing a good job, and will expect documentation to the contrary. They will keep documentation to show they are doing what's expected in their job.
- Generation X "Xrs" - "Sorry to Interrupt, but How Am I Doing?" This generation needs feedback often to support or correct.
- Millennials "Gen Y" - "Feedback Whenever I want it at the Push of a Button." This generation wants immediate and frequent feedback on performance and expectations.
Are you a member of a professional organization to which you would like Sarah to come and speak? Please click HERE. |
Tips on Working with Each Generation
- Traditionalists
- Honor the chain of command
- Value their experince
- Baby Boomers
- Show respect
- Give them your full attention
- Provide "soft" benefits
- Generation X "Xrs"
- Get to the point
- Lighten up
- Consider a ROWE environment (Results Only Work Environment)
- Millennials "Gen Y"
- Challenge them to succeed
- Ask their opinions and LISTEN
- Provide timely feedback
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