Metro wants your patch!
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Metro would be proud to display your department's patch at our office. If you would like to put your department's patch on display please send it to Metro at:
Metro Technology Services, Inc. 435 Devon Park Drive Bldg 500, Suite 510 Wayne, PA 19087
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| Welcome new user! | | |
The North Lebanon Township Police Department has recently installed Visual Alert.
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Enter our contest to win a $200 gift card
To enter a free drawing for a $200 Visa gift card, tell us about a time when using Visual Alert provided a key insight that helped you solve a case. Email your story to news@metroalert.com with "key insight" in the subject line. The winner will be named in a future edition of Update. | | |
Metro has moved!
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We relocated in October to 435 Devon Park Drive, Bldg 500, Suite 510, Wayne PA 19087. Phone numbers are the same:
Toll free: 800-658-5716 Local: 610-296-7450

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Release number format simplified
Release numbers for Visual Alert software are found in the upper left-hand corner of the application.
The new format is three numbers separated by dots. The first number is the version of Visual Alert. That is followed by the update number or release number. The final number is the build. Example: Visual Alert 2.1.0 is version 2, release 1, and build 0.
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Lower prices on Visual Alert training
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Metro's two new training options are helping clients save money. Prices for live webinar training provided over the Internet and classroom training in our new Visual Alert Training Center are significantly lower than equivalent training at client sites. At the Visual Alert Training Center in Wayne, Pa., groups of six to eight users can escape the distractions of their normal workday and focus on gaining the skills they need. Metro's experts lead participants through hands-on training sessions using networked computers and high-end AV equipment. To schedule training or learn more, email support@metroalert.com
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| Look for UPDATE every six weeks | |
This e-publication will be used to alert you to updates to Visual Alert. Exceptions will be made in the case of critical updates, which will continue to be delivered immediately, and updates requested by a client to address an emergency situation.
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Pennsylvania Gaming Control Board offering law enforcement grants
The Pennsylvania Gaming Control Board website reports that the Board is authorized to award grants to local law enforcement agencies and the Pennsylvania State Police (PSP) for the purpose of investigating, enforcing and preventing unlawful gambling in the Commonwealth. A maximum award of $150,000 may be sought by any single local law enforcement agency and a maximum award of $250,000 may be sought by the PSP. Grant funds may be used for the purpose of attending or conducting education and training events; defraying costs associated with the investigation, prevention, deterrence or enforcement of laws related to illegal gambling; or prosecuting crimes involving illegal gambling.
For more information, go to the Pennsylvania Gaming Control Board website at www.pgcb.state.pa.us.
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New Feature in Visual Alert Version 2
Based on feedback from our users, our Development Team has added an Intersecting Street field into the Incident, Citation and Accident forms of Visual Alert. Traffic stops can now be entered by intersecting streets instead of unit blocks. Along with the addition of Intersecting Street, the Search by Street Address in Incidents has been modified to include the Intersecting Street. This new feature can be found below, in the VA2 Update. |
July Visual Alert Tip:
Reassign Name/PID
The Reassign Name Utility allows the department to combine records for the same person that have been entered into the system more than once to create one master record of that person.

Reassign Name/PID (Merge) - From the Utilities Menu, select Reassign Utilities.
- Select PID.
- Type in the first and last name of the person that is being displayed in your system more than once and select the Search button.
- Those two (or more) listings will be displayed. Select the checkbox for "Set as Main" to the person they will all be reassigned to. Then select the checkbox for "Reassign" to the other names so they can be merged into the Main Name.
- Select Run Reassign button.
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Visual Alert Version 2 Update 2.7.1 available now
Version 2.7.1 is available for download. To download the update and the instructions for performing the update, click here. Below are highlights of the modifications made in the release:
Accident Report - Reportable Accident Report - expanded number of characters in People Information (Block 14) on printed report
- Reportable Accident Report - Officer Name on printed report has been expanded to 30 characters
Asset Inventory - Increased the Item Number field to accept 17 characters
Criminal Complaint - Allows the Distance field to be entered in addition to checking one of the other NCIC code types in the NCIC Extradition section
Incident - Added Intersecting Street field
- Corrected issue with cascading Incident screens
- Case Disposition of Juvenile/No Custody will now count as an exceptional clearance on Return A of the UCR Report
- Trimmed the width of the display box on the dropdown for Keyword to avoid an accidental click on the Approval button
- Enabled the F8 key (current date/time) for the Clearance Date
Parking - DMV Export /Import Utility - file can be saved to desktop for burning to a CD
Persons - Expanded the Last Name field to display all 25 characters
PSP Labsheet - BAC and Multi-Media have been added to the Type of Analysis. Ballistics and IBIS have been combined into one entry Ballistics/IBIS
Traffic Citations - Actual Speed field can now contain a decimal
Quick Forms - Corrected error with Open Tables Box in the Make/Model dropdowns
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Visual Alert Version 1 customers: Update 1.16.727 available now
Version 1.16.727 is available for download. (Note: This update was first announced in the January issue of UPDATE, so if you downloaded it then, there is no need to do so again.) To download the update and the instructions for performing the update, click here. Below are highlights of the modifications made in the release:
Incidents
- Corrected display of Incident screen when using 800 X 600 resolution.
- Corrected the source of the occasional message "Option is currently under development" or "A serious internal error has occurred which has caused your Visual Alert session to become unstable."
- Confidential Information button now appears on the Persons screen when a business is entered.
Parking Tickets
- Corrected the printing of Offense Time and Issued Time when printing Citations.
UCR Reporting
- Reporting of Homicide information has been corrected.
- Modified the month and year range to be unlimited.
Vehicles
- Corrected the occasional open file dialog box when opening the Vehicle screen.
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