Metro going to July PCPA conference
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Metro Technology Services will be attending the Pennsylvania Chiefs of Police Association 2011 Education and Training Conference, July 10-11. Click here for more information.
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| Welcome new users! | |
Among the
departments that
have recently installed
Visual Alert are:Millcreek
Township Police North Cornwall Township Police Avalon Police Department
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Enter our contest to win a $200 gift card
To enter a free drawing for a $200 Visa gift card, tell us about a time when using Visual Alert provided a key insight that helped you solve a case. Email your story to news@metroalert.com with "key insight" in the subject line. The winner will be named in a future edition of Update. | | |
Metro has moved!
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We relocated
in October to
435 Devon Park Drive, Suite 510,
Wayne PA 19087.
Phone numbers
are the same:
Toll free:
800-658-5716
Local:
610-296-7450
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Release number
format simplified
Release numbers for Visual Alert software are found in the upper left-hand corner of the application.
The new format is three numbers separated by dots. The first number is the version of Visual Alert. That is followed by the update number or release number. The final number is the build. Example: Visual Alert 2.1.0 is version 2, release 1, and build 0.
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| Look for UPDATE every six weeks | |
This e-publication will be used to alert you to updates to Visual Alert. Exceptions will be made in the case of critical updates, which will continue to be delivered immediately, and updates requested by a client to address an emergency situation.
Remaining publication dates for 2011 are:
July 5
August 16
September 27
November 8
December 20
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Lower prices on Visual Alert training
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Metro's two new training options are helping clients save money. Prices for live webinar training provided over the Internet and classroom training in our new Visual Alert Training Center are significantly lower than equivalent training at client sites. At the Visual Alert Training Center in Wayne, Pa., groups of six to eight users can escape the distractions of their normal workday and focus on gaining the skills they need. Metro's experts lead participants through hands-on training sessions using networked computers and high-end AV equipment. To schedule training or learn more, email support@metroalert.com
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VA2 User Manual update available
The revised edition of the Visual Alert Version 2 User's Manual is now available on our website. This manual contains newer screen shots, details more features and is written in an easy-to-follow narrative.
The guide can be found in the Customer Area of the website. To access this area, you must have a user name and password. If you are not already registered, you may do so by clicking on the Customer Area button, clicking on the Register button and then following directions.
Once you have logged in, you will find the manual in the VISUAL ALERT 2 Forum under the topic Visual Alert 2 User Manual.
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Visit Metro in Atlantic City at
the 2011 Police Security Expo
Metro Technology Services will be at booths 1737 and 1739 at the 25th annual Police Security Expo, to be held on June 21 and 22 in Atlantic City, N.J.
Check out our ad in Police and Security News magazine to find out how you can win a Visa gift card.
To learn more about the expo, visit www.police-security.com. |
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Steve Sharon joins Metro team
as a Senior Account Executive
Metro Technology Services has hired Steve Sharon as a Senior Account Executive. Steve is responsible for new sales and business development activities and focuses on growing the New Jersey territory.
Steve has more than 15 years of experience in consulting, sales and marketing IT solutions to Fortune 1,000 companies in the Greater Philadelphia area. He recently had positions at IBM and Performance Initiatives. With his strong technical consulting background, he is able to assess his customers' requirements to deliver solutions that meet their needs and build long-lasting customer relationships.
Steve resides in Collegeville, Pa., with his wife and two children. |
ALERT TOOL TIP:
Badge maintenance:
Keep your badge list up-to-date
Check out your Badge utility by going to the Utilities Menu>System Maintenance Utilities>Badges.
This utility will allow a department to add, edit and delete badges. You may enter the badge number, name, MPOETC number and Active Y/N, and decide whether citations require approval.
Active badges are displayed where there is a badge field on a data entry form. Inactive badges will not display. Inactive badges' reports will still remain intact and searchable.
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Visual Alert version 2 customers: Update 2.6.1 available now
Version 2.6.1 is available for download. To download the update and the instructions for performing the update, click here. Below are highlights of the modifications made in the release:
Charges Form (N.J. Clients Only) - Allow for the entry of "I" (Indicted) or "N" (Non-Indicted) for Grading.
Evidence - Searching for PSP Lab Request by scanning the barcode on the lab request will now correctly display information.
Incidents - Listing alarm activation as an additional UCR Classification now triggers the appearance of the Alarm Activation folder in the Explorer Tree.
- Adding a Traffic Citation: Provided the ability to modify vehicle information.
Parking Tickets - Bulk printing of Parking Citations using the new Citation form (MDJS 406) has been corrected.
- Prepare Citations: Citations for Selected License now displays results in Issue Date order.
PENNDOT Crash Reports - Corrected the issue with incorrect Crash Time.
- Increased the number of characters for the Utility Pole # field.
Persons - Subpoena List: Added Department and Incident Number to report.
Reports - Arrest Report: Added Cell Phone Number to report.
- Missing Persons: Changed report to display only those individuals who are not found.
- Parking Tickets: Corrected Excused/Voided/Suspended Report.
- Expanded Fine column in Tickets Issued by Location.
- Expanded Fine and Paid column in Tickets Assigned Report.
- Statistical Reports: Corrected results for Property Log.
Review Names - Display involvements in reverse chronological order.
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Visual Alert version 1 customers: Update 1.16.727 available now
Version 1.16.727 is available for download. (Note: This update was first announced in the January issue of UPDATE, so if you downloaded it then, there is no need to do so again.) To download the update and the instructions for performing the update, click here. Below are highlights of the modifications made in the release:
Incidents
- Corrected display of Incident screen when using 800 X 600 resolution.
- Corrected the source of the occasional message "Option is currently under development" or "A serious internal error has occurred which has caused your Visual Alert session to become unstable."
- Confidential Information button now appears on the Persons screen when a business is entered.
Parking Tickets
- Corrected the printing of Offense Time and Issued Time when printing Citations.
UCR Reporting
- Reporting of Homicide information has been corrected.
- Modified the month and year range to be unlimited.
Vehicles
- Corrected the occasional open file dialog box when opening the Vehicle screen.
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