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With just one call, 2-1-1 Broward empowers Broward County residents by providing 24/7 emotional support, crisis/suicide intervention, advocacy, needs assessment, information and referrals to all community resources that address their personal, family and financial needs.
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CLUB 2-1-1
sponsored by: BankAtlantic
Featured Member
Harlan Singer
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2-1-1 Agency Survey
Tell us how we're doing. All submissions are completely anonymous
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Upcoming Events
Making REAL Connections BreakfastSignature Grand November 3, 2011 
Galleria Men of StyleGalleria Fort Lauderdale November 30, 2011
Non-Profit AwardsSeminole Hard Rock Hotel & Casino February 24, 2012
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QUICK STATS
July-September 2011
Incoming Calls:
28,983*
Referrals: 39,579 Senior Touchline Calls: 9,251
HPRP Rent Assistance Calls: 1,637
Follow-up Calls:
785
Intervention Calls:
23
Domestic Violence Calls:
261
Homeless Waitlist: 198 Families
*57.9% of calls related to basic For more info on call data visit our site click here. |
| A WORD FROM OUR SPONSORS
BankAtlantic To Participate in the National Education Initiative for Hispanics
BankAtlantic
Announces New and Improved Web-based Mobile Banking
Read More
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Celebrating REAL Connections
In recognition of the tremendous support and connections that 2-1-1 Broward has received from its community partners, we would like to invite you to attend Making REAL Connections presented by Broward Health, a breakfast reception to honor six local companies that have played a key role in helping the organization accomplish its goals. This year's honorees include BankAtlantic, Broward Regional Health Planning Council, Broward Sheriff's Office, City of Oakland Park, Consolidated Credit Counseling, Inc. and Kip Hunter Marketing. The fundraising event will take place on November 3, 2011 at 8:00 a.m. at the Signature Grand located at 6900 State Road 84 in Davie, Florida.
Tickets for Making REAL Connections Presented by Broward Health are $35.00 per person and table sponsorship opportunities are available. For more information or to register to attend, please contact Christina Page at 954-390-0493 or cpage@211-broward.org or to visit the event registration page click here.
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 Making REAL Connections: Marie's Story
Marie Johnson, a middle income single mother, was in crisis when she first dialed 2-1-1. She initially called from a Fort Lauderdale hospital, where her daughter had been taken with suicidal intentions. Marie expressed her struggle in dealing with her teenage daughter Ana, who had grown increasingly withdrawn and defiant over the past several years. She informed 2-1-1 that her daughter was diagnosed with depression 2 years ago, and had since taken a turn for the worse and she had no idea where to get Ana the help she needed.
Before Maria ended her call with 2-1-1, she was given a list of agencies that offer the services her daughter needed to address her concerns. At the top of the list was Henderson Behavioral Health, a non-profit health services organization providing affordable mental health services to more than 20,000 people of all ages and backgrounds.
In a recent follow-up call from 2-1-1 Marie reported that she has seen a major improvement in her daughter's behavior and that they have made progress in dealing with Ana's depression. "The Henderson therapist is really good with my daughter," Marie noted. "Ana's therapist has given us a road map to improvement and taught us both a lesson in empathy. They helped me understand better what Ana was going through, and now we're talking with each other like a mother and daughter should."
"I am so grateful to 2-1-1 for the support they gave me when I was falling apart and for helping me to locate Henderson Behavioral Health. It only took one call to begin to turn our lives around." Parenting teens can be challenging in today's world. For support for parents of teens, educators and mental health professionals who work with teens, please DIAL 2-1-1 or visit www.teenspace211.org. |
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211 Counselor Spotlight:
Salma Lopez
At first site, 2-1-1 Broward may appear to be like any other corporate call center. Counselors stationed in rows of grey cubicles sit under the watchful eyes of shift supervisors. The atmosphere is filled with the sounds of clicking computer keys, phones ringing, soft voices and the non-stop drip of coffee machines. A large monitor is positioned on the wall tracking the status and activity of each counselor and the total calls received so far that day. There is, however, a key trait differentiating the 2-1-1 helpline from other call centers. Rather than generate profit by selling products or services, 2-1-1 counselors provide emotional support, crisis/suicide intervention, community resources, and referrals to health and human services for those seeking help with personal, family or financial issues. On an average weekday, 2-1-1 counselors field over 360 calls from Broward County residents who need help. Every call is answered by a live counselor, who has received extensive training in empathetic listening, de-escalation skills and resource database operation. These individuals are dedicated, professional and most of all compassionate. One of the counselors, Salma, describes her time at 2-1-1 Broward as the most rewarding and most challenging years of her life. "On one hand, there is no better feeling than knowing you've helped someone find food or shelter. But on the other, it's sometimes frustrating to know that there are so many others who need help," Salma said.
The conversations with her clients have been so compelling that they influenced Salma to obtain a Masters Degree in Mental Health Counseling at Nova Southeastern University and plans to continue on to earn a Doctorate in the mental health field.
When asked how her time with 2-1-1 has impacted her life, Salma noted, "Working here has really instilled a sense of duty in me. I realize that I have a responsibility - we all have a responsibility- to help the people of our community to the best of my ability. My experience at 2-1-1 will follow me forever." To learn more about 2-1-1 services, please visit www.211-broward.org. |
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 2-1-1 Broward Officially Opens New Offices
2-1-1 Broward hosted a ribbon cutting ceremony on October 14th attended by local leaders, elected officials and community members to celebrate the agency's new administrative offices.
2-1-1 Broward's new offices, which were made possible by a below market lease offered by the City of Oakland Park, not only provide room for growth, but will have a tremendous impact on 2-1-1's ability to reduce overhead costs. "This is a monumental occasion for 2-1-1 Broward. Moving into this new facility will allow the organization to devote more of its resources to serving the citizens of Broward County," said Gregory A. Haile, Chair of 2-1-1 Broward.
Sheila Smith, CEO of 2-1-1 Broward stated, "This opportunity is a powerful example of the partnerships that 2-1-1 Broward has built over the past few years. The City of Oakland Park Board of Commissioners and the staff who managed this renovation project could not have been more supportive and cooperative. Corporate partners Consolidated Credit Counseling, Inc. who provided temporary space in their call center for our helpline staff and Teleco who worked diligently to expedite the installation of the new telephone system helped 2-1-1 Broward keep relocation costs to a minimum. We are thrilled to call Oakland Park our home."
2-1-1 Broward has received more than 1.4 million calls for help since its inception fifteen years ago and provided 1.7 million referrals to health and human service providers. This year 2-1-1 Broward expects to provide services to over 100,000 callers. "With just one call, Broward County residents find hope and the help they need to not only survive, but to thrive," said Gregory Haile.
After the ribbon cutting ceremony, guests enjoyed a breakfast reception provided by 2-1-1 Broward board member, Ronnie Oller and a tour of the new facility. If you missed the ribbon cutting ceremony, but would like to tour 2-1-1 Broward's new offices, please contact Laurie Sallarulo at 954-640-5822 or lsallarulo@211-broward.org. To view photos of ceremony, visit our Facebook page www.facebook.com/211Broward |
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