August 20 - Issue 49

MCS Forum is an independent forum on
Microsoft Communications Server & UC-Unified Communications. 

Microsoft is a trademark of the Microsoft Corporation.
In This Issue
SBC-Session Border Controller Scenarios for MCS from Acme Packet
AudioCodes SBC Scenarios 1 - Remote Agents and 2 WAN Isolation.
Cisco SBC and MTP - Redundancy & Scalability
One Softphone Size Fits All
Get Bandwidth Now
3 Amigos
Next Hop
CompTIA Training
SIP Training
Cisco Book Review
Sales Performance Improvement
Get TECH Smart
MCS Marcom Opportunities
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SOFTEL Communications Inc. specializing in the development and delivery of best-in-class IP telephony, unified communications, contact centers, and speech self-service solutions. From simple single site to complex multi-channel, multi-modal, multi-platform, enterprise implementations, SOFTEL provides full life-cycle professional services, consulting, design, application development, solutions integration and implementation services that focus on reducing operational costs and improving business performance.




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SBC-Session Border Controller Scenarios for MCS Microsoft Communications Server from Acme Packet
including animated tutorial

In this tutorial we show four basic scenarios for SBCs developed by Acme Packet for MCS.

NOTE: IF YOU CAN'T READ THE SLIDES CLICK HERE

SBC-Session Border Controller Scenarios for MCS-Microsoft Communications Server from Acme Packet
Scenario 1 - No Enterprise SBCs


Scenario 2 - MCS/OCS SIP trunking through Enterprise SBC



Scenario 3 - MCS/OCS SIP trunking through IP PBX


Not shown - Scenario 4 - SBC not supported via Edge Servers.

Here is a link to Communications Server "14" SIP Trunking with the Acme Packet Net-Net Session Director

Thanks to Acme Packet for their help in this presentation.


AudioCodes SBC Scenarios 1 - Remote Agents and 2 WAN Isolation
This is a review of various SBCnetwork architectures for network SIP applications.  In this tutorial, we explore how E-SBCs are used with Remote Agents or remote Call Centers and for protecting telephony service with SAS-Stand Alone Survivability.

NOTE: IF YOU CAN'T READ THE SLIDES CLICK HERE

Part 1 is Remote Agent - the animated tutorial shows the process.
Part 1 of  2 - SBC maintains SIP Signaling path to Remote UA-User Agent
1. SIP UA registration opens path through local firewall for SIP
2. Path is temporary, firewall closes it after a period of inactivity
3. SBC pings SIP UA periodically to prevent firewall from closing the path

Part 2 of 2 - Establishing the RTP media connection
1. RTP address in SDP from SIP UA contains local LAN address that's not usable by SBC in public network
2. The SBC monitors the RTP address/port provided in its SDP for incoming RTP packets from SIP UA
3. SBC starts sending RTP to the source address/port of those incoming RTP packets.


WAN Isolation Challenge for SIP Trunking & Hosted IP CENTREX
- WAN-Wide Area Network connection less reliable than PSTN, often simplex
- Results in isolation (SIP Trunking),  or complete voice failure (IP Centrex) to E-SBC
- PSTN-Public Switched Telephone Network Fail/Fallback
- Flexible Routing Control Rules
- SAS-Stand Alone Survivability


Thanks to AudioCodes for their help in this presentation. 
Cisco SBC and MTP - Redundancy & Scalability
Click here for animated tutorial "under construction"

From the "must-have" book VoIP Performance and Optimization from Cisco Press ISBN 1-58705-528-7, the authors Ahmed, Madani and Siddiqui present, "The Session Border Controller (SBC)or the border element (BE) can provide another level of address masking while performing other tasks such as call filtering, call normalization (CODEC interoperability and fast-start and slow-start call setup methods) and bandwidth management.  SBC/BE simplifies interoperability by allowing only one conduit to be opened for access to the aggregation point."  The animated tutorial explains some of these concepts (to be finished in the next issue of MCS Forum August 27)


"The Cisco Unified Communications Manager (CUCM) and all the endpoints, including IP phones and gateways have private IP addresses.  The SBC/BE (Border Element) and the MTP-Media Termination Point have public addresses.  MTP and SBC functionalities can be offered in one physical device.  Also, there can be several MTPs and/or SBCs for redundancy and scalability.  All the media from the SP-Service Providers network are sent through the MTP.  There is no direct connectivity between the IP phones, Unified CM and outside the world."  They also discussed theft of service, involving using network resources to place long distance calls that incurred high told charge or exploiting the resources by inter-trunk transfer can also occur elsewhere in the book.
Death of Avaya More Like What Mark Twain Said
OPED by Thomas B. Cross

Speaking of Avaya rising like the Phoenix - their contact center solution integration with Facebook is way beyond anything that MS will likely have in the near time and with more than 500,000,000 users is a great new platform for any business. Speaking of platforms, of course the PBX is a dead platform like Wang Word Processors were decades ago, however, media gateways and SBC-Session Border Controllers are going to take a lot of skills than MS is not training for or equipped to do.  SIP is also far more vulnerable to security attacks that most are also equipped to handle.


Bottom line - MS has yet to announce a release date and so until its available, then before there can be a "Clash of the Titans," MS needs to "release the Kraken." 

"One Softphone Size Can Fit Nearly All"
One Softphone for Nearly ALL Platforms
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"One Size Can Fit Nearly All"
IS-phone is a second generation voice over IP telephony application, which offers IP telephony (audio/video) features smoothly integrated into nearly all platforms - PBX to Web. It enables corporate telephony (coupled to your IP PBX), presence, audio/video conferencing and advanced click-to-dial from your Lotus contacts or LDAP directory, buddies, emails or documents. is-phone provides key advantages of simplicity, flexibility and attractive pricing exposed by pure software solution.
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IP-PBX certified on IBM, Avaya, Broadsoft, Apple AdTran/Objectworld, Alcatel-Lucent, Asterisk, BroadSoft, Cisco, Comverse, MetaSwitch, Mitel, NEC Sphere, Nortel, OpenSIPS, Siemens, SIP Express Routers, SIPfoundry etc. If your platform is not listed, click below and I will check on it.  In addition, a web page solution is available without regard to any browser. This are just two examples.

Click here with PromoCODE - MCSISO and will get you even more.
 
Domestic & Global Network Services
Bandwidth and other Communications Services

Vimenture has teamed with TECHtionary to provide data, internet, conferencing and other network services including:



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-      Voice Over IP - SIP Trunking
-      Conferencing Services - Audio
-      Professional Services - Planning, Integration, Consulting

Click here and mention PromoCode OCSVIM.
 
MCS Knowledge Source

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Link to: Three Amigos - MS Education Gurus
 
MCS Knowledge Source

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Click here for Next Hop from MS -- "Whether you're new to Office Communications Server and Unified Communications, simply looking for some helpful hints, or trying to get some serious information, we'll help you find what you need."
 
TECHtionary Announces training on two CompTIA certificate programs.
For complete details click here.  

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Onsite SIP Course Get SIP Smart
"Proxies are signaling - Media servers are content"
For SIP Course details click here.

SIP Trunking is one of the first complete books to planning, evaluating, and implementing high-value SIP trunking solutions. Most large enterprises have switched to IP telephony, and service provider backbone networks have largely converted to VoIP transport. But there's a key missing link: most businesses still connect to their service providers via old-fashioned, inflexible TDM-Time Division Multiplexed trunks. Cisco® authors show how to use Session Initiation Protocol (SIP) trunking to eliminate legacy interconnects and gain the full benefits of end-to-end VoIP. Written for enterprise decision-makers, network architects, consultants, and service providers, this book demystifies SIP trunking technology and trends and brings unprecedented clarity to the transition from TDM to SIP interconnects. The authors "separate the true benefits of SIP trunking from the myths and help you systematically evaluate and compare service provider offerings. This book includes detailed cost analyses, including guidance on identifying realistic, achievable savings." SIP Trunking also introduces essential techniques for optimizing network design and security, introduces proven best practices for implementation, and shows how to apply them through a start-to-finish case study.
Book Review
"VoIP Performance Management and Optimization"
By Adeel Ahmed, Habib Madani, Talal Siddiqui.
For Cisco Press details click here.



There is really nothing about this book I don't like except that it is only on paper, not electronic.  That is the only negative think I can say about this book and if you are serious about VoIP (SIP) performance, QoS, security, monitoring and infrastructure integration (hardware) and more, then you need to read and know everything that is in this book.  And like what my mom said to me a long time ago, "if you think you know what's going on, then you are really full of s##."  Seriously there is just too much really good information to mention in less than 300 words (trying to keep in brief).  Here's one of my favorites: on page 262 "signaling traffic is also vulnerable to attack, including Spam over Internet Telephony-SPIT.  SPIT leverages SIP proxy impersonation to sent unsolicited bulk messages to SIP endpoints.  VoIP phishing (vishing or fishing) involves CallerID spoofing and then call rerouting to dummy IVR systems for further exploitation of the SIP call processing resources." This one of the many great "actionable" tutorials you will find in the book.


Sales Performance Improvement


 Cross Passes Microsoft Partner Network Sales and Marketing Competency Assessment for Unified Communications

If you need help in making sales, training your sales people or
helping improve sales (job aids, marcom),
proven performance and results are always available click here.
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