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4-7-2010 - in this issue:
 
- Tele/Presence Forum Expo 
     With Keynote Speeches from University of Wisconsin, International Digital Media Experts, Tele/Presence Visionaries and others.
 
- Cisco's Tim Szigeti Speaks at Expo (see topic below) and everyone gets his book "Cisco TelePresence Fundamentals."
 
- Special Article on Noise Kills Tele/Presence - Multi-Part Presentation - Top-10 Tele/Presence Design Tips - Part 1 - Introduction to Tele/Presence Audio
 
- "Immersion" in 60-Seconds - see demo of Cisco Tele/Presence
 
- Working Group Meeting in Reston -  Developing an Intercompany Telepresence & Visual Collaboration Program Conference and Working Group
 
- Tele/Presence "Tele-Library" 100 key concepts from the 3,000+ terms in the TECHtionary.com library.
 

Click here for Tele/Presence Forum website and

multi-media presentation on tele/presence 

 
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Welcome to Tele/Presence Forum 
 
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Thank you for your interest in the weekly Tele/Presence Newsletter. 
 
Simply put, Tele/Presence extends and complements Presence in Unified Communications
  
Tele/Presence Forum Expo - Boulder - Sept 28-30 at the St. Julien Hotel (www.stjulien.com) with keynotes from International Tele/Presence experts, audio, video, group, room and human factors.  See below for keynote and exhibitor/attendee information or check here. 
 
WIN an Apple iPad for paid attendees at Tele/Presence Forum - must be present for drawing. 
 
 

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Click here to register. 

 Come see exciting solutions from:

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Fontel Presents Tele/Presence Solutions  
Fontel, Inc. is a wholesale distributor specializing in MCS-Microsoft Communications Serveer  optimized end-point devices.  Our GN Jabra headsets offer a seamless intuitive communication experience.  Jabra has been working with Microsoft since the very first deployment.  Today, Jabra offers the most extensive portfolio of headset solutions optimized for the tele/presence the market.  We also offer optimized web camera's and speakerphones!  Call us at 800-238-0787 - sales@fontel.com or visit our web site at www.fontel.com
All paid attendees to the Tele/Presence Forum Expo will receive a copy these "green" ebooks.
 
 NEWS - Cisco's Tim Szigeti Speaks at T/P Expo and signs his book "Cisco TelePresence Fundamentals."  
 
Speech Title: Best Practices: TelePresence Design
- TelePresence Technologies Overview
     - Simplicity, Quality & Reliability
- TelePresence "Best Practices"
     - System
     - Room
     - Network
 
Tim Szigeti, CCIE#9794, is a Technical Leader in the Enterprise Systems Engineering team at Cisco Systems. His role is to design network architectures for the next wave of medianet applications, including TelePresence, IP video surveillance, digital media systems and desktop video. He has also specialized in Quality of Service technologies for the past decade, during which he has authored many technical papers, including the Enterprise QoS Design Guide and the TelePresence Design guide. He has also co-authored the  Cisco Press Books: End-to-End QoS Network Design and Cisco TelePresence Fundamentals.
 
  
624+ page ebook ebook. 
 
 
 Tele/Conferencing

Linking People Together Digitally (2010)

 by
Thomas B. Cross
 
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A humorous example of a face-to-face (F2F) meeting.  People say they prefer F2F but when you consider all the issues in human communications, then consider how communication changes in a tele/presence meeting.  It's not that tele/presence is that great, it's that F2F are generally not that great either.

  
  
 
Tele/Presence Forum Expo Keynote Speech
 

From Teleconferencing to Telepresence

 

Making Virtual Meetings Work For You

  

Hal Josephson - President of MediaSense

 

·  A brief history -- thirty years of tele-meetings - what will meetings be like 30 years from now

 

·  Best practices -- developing valuable tele-skills - enhancing human communications with tele/presence

 ·  Creative techniques applied: lessons learned - what has failed and what will it take to succeed

Hal Josephson is President of MediaSense, a San Francisco firm that specializes in international business development, strategic marketing/communication and special project planning management services for high-tech businesses. Hal works extensively Pacific Rim companies focusing on assisting partnerships and alliances with Chinese companies. In addition, Hal is the annual Program Chair, Executive Producer and Host of the annual Digital Entertainment Leadership Forum (DELF) and the Cyberport Venture Capital Forum (CVCF) in Hong Kong, China.

Hal has specific industry experience in satellite communications, teleconferencing, interactive media, IP licensing, as well as conference design, event promotion and media production, with decades of experience in international business development and strategic marketing.

Hal was a co-founder of the International Teleconferencing Assn. (ITS) and has served on the Board of Directors of the Australian-American Chamber of Commerce. Hal has been an Advisor to New Zealand Trade and Enterprise, The Banff New Media Institute and the City of San Jose.

Hal was a founding instructor of San Francisco State University's Multimedia Studies Program, and is co-author of the book, Careers in Multimedia: Roles and Resources. In addition, Hal has authored a variety of articles about communication and media in diverse publications including Digital Media, New Scientist, NewMedia, Information Week SMB,
Conferenza, New Zealand Business and Australia's Metro Magazine.

Hal has keynoted more than 100 industry events during his career, both nationally and internationally, and has appeared as a guest speaker at the World Congress for Information Technology, in Adelaide, Australia, at Unitec's New Zealand Centre for Innovation and Entrepreneurship and at Calgary, Alberta's Westlink Innovation Center. Hal's presentations include: "Doing Effective Business in a Shifting World Marketplace", "Smart Marketing for Entrepreneurial Businesses" and "Business Development by Design: Strategies that Generate Results".
 


 

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Understanding and Troubleshooting Video Conferencing Networks

Presented by Gary Thom, President, Delta Information Systems &

Thomas Smith, Program Director, University of Wisconsin

 

·        The bulk of installed systems are H.323 compliant, how can H.323 work with SIP and other standards and protocols

 

·        How does the ITU H.323 and SIP standards support advanced audio and video features

 

·        What are the common problems in videoconferencing networks

 

For more on University of Wisconsin - Department of Engineering Professional Development Programs - click here  

Featured Tele/Presence Expo Speaker 
 
 
 
"The Future of Inter-Company Visual Collaboration. . . Today!"

This presentation will address:

-        Building a Business Case and Modeling ROI for Tele/Presence

-        The rising hard, soft, and opportunity cost of Tele/Presence

-        Balancing Physical Travel Versus Tele/Presence

-        Utilizing Tele/Presence for Economic Development and Global Expansion

-        Enhancing and Accelerating Revenue Growth via Tele/Presence

-        Integrating Tele/Presence into the Supply Chain for Improvement Channel Partner Communications

 
Howard S. Lichtman is a productivity-focused technology futurist, author, publisher and consultant with specialties in telepresence and visual collaboration to improve organizational and personal productivity. He is the founder and president of the Human Productivity Lab, an independent consultancy and research firm that helps organizations design telepresence strategies and deploy telepresence solutions.  He is the publisher of Telepresence Options, the #1 website on the Internet covering the telepresence revolution and editor of the Telepresence Options Telegraph, the world's most widely read publication covering telepresence technologies.

Mr. Lichtman is also the author and/or co-author of
The Inter-Company Telepresence and Videoconferencing Handbook (2009), The Telepresence and Videoconferencing Exchange Review(2010)Telepresence, Effective Visual Collaboration and the Future of Global Business at the Speed of Light (2006), and  Emerging Technologies for Teleconferencing and Telepresence (2005). He is currently working on Telepresence Options 2010.

Noise Kills Tele/Presence
 Top-10 Tele/Presence Design Tips
Part 1 - Introduction to Tele/Presence Audio 
Click here for animated tutorial 

Remember like the adage, "It's the economy stupid. In tele/presence, "it's not audio, its noise." 

 
There are many kinds of noise, echo (discussed in the future), machine noise, static and others.  Noise drives us nuts, ruins meetings and even kills.  According to TopicPulse.com, "More than 600,000 potential years of healthy life are lost in Europe each year due to noise-related death and disability, New Scientist magazine reported.
  Traffic noise alone may account for 3% of deaths from heart attacks and strokes in Europe.  Chronic night-time exposure to noise levels of 50 decibels or above was enough to cause cardiovascular problems."  Meanwhile, here in the U.S,
OSHA regulations state that sound exposure limits before permanent hearing loss is as little as one hour at 100 dB (eight hours at 90 dB).  In tele/presence terms, excessive noise can kill the meeting.
 
Design Tip #1
Get tele/presence smart and select a location in the building that is quiet to begin with.  The most effective and least costly way to isolate the room acoustically is to choose a quiet location in the first place.  Interior locations that are distant from coffee kitchens, drinking fountains, vending machines, elevator shafts, fluorescent lighting, lavatories, and fan rooms are most desirable in terms of controlling for noise. Understand that these devices generate an enormous amount of noise which can cause "crosstalk" interference with CAT5/6 cable.  Ambient noise coming from outside traffic, ringing telephones, public address systems, among a multitude of other possible sources, can be blocked by soundproofing the walls or double glazing the windows with noise-reduction curtains. Acoustic treatment need not be expensive and can include simple techniques such as carpeting the room and placing screens or wall hangings in appropriate places throughout the room to reduce echoing. Internal sources of noise, such as noise generated by the audiographic equipment, can be controlled by placing equipment in sound-proof cabinets or in another room adjacent to the teleconferencing room. 
  
Design Tip #2
 - Get Noise Smart - in other words, know everything about noise and sounds.  As you read in the last issue of the TPF Newsletter, the human hearing range is 20-20,000 Hz but in practical terms, 80-7,000 Hz is an effective range for tele/presence applications.  Click here for an indepth report from Cisco on voice fundaments or there are many useful tutorials in TECHtionary.com.  

 
Shown in green is the typical human voice range 80-11,000 Hz, however the typical or practical range is 300-6,000 Hz.  G.711 is based on the industry standard of 300-3,400 where more human communications can occur while minimizing the amount of bandwidth transmission.  Higher frequency ranges are desired for complex pronunciations like P-T, M-N, S-F as well as a greater user experience. G.722 provides high-fidelity audio 150-7,000 Hz samples.

For example, ambient noise is reference sound level or average room noise level.  To measure the ambient noise, get a device to measure SPL-sound pressure level and measure noise/sounds often.  SPL measures are taken with respect to the minimum threshold for human hearing.  A 20 dB difference in SPL represents a ratio of ten-to-one in sound pressure.  For example, 40dB SPL would be a SPL-sound pressure level that is 100 times greater than the sound pressure level of the quietest sound that normal human hearing can detect.  If you would like to test your own hearing go here: http://www.freehearingtest.com/test.shtml

 

170 dB = rifle fire at 1m

160 dB = personal protection air horn

150 dB = rock music

140 dB = firearms (which go even higher), jet engine

130 dB = jackhammer

120 dB = car stereo, band practice, threshold of pain

110 dB = manufacturing machines, rock music

100 dB = chain saw, drills, car horns, motorcycle

90   dB = lawnmower, shop tools, truck traffic, city subway, construction machinery

80   dB = inside sports car at high speed, outside busy street, alarm clock, telephone dial tone

70   dB = vacuum cleaner,

60   dB = human speech, conversation

50   dB = open office background level, dishwasher in next room

40   dB = maximum recommended background room noise level for tele/presence room

30   dB = soft whisper

20   dB = quiet interior house

10   dB = normal human breathing

0     dB = silence

 

SN or SNR-Signal-to-Noise or CNR-Carrier-to-Noise ratio is the difference between the signal also known as carrier or carrier wave and noise.  The SPL of human voice is 60dB to 70dB.  If you get an SPL meter you can test various sound conditions such as watching television, working, coffee shops, etc.  In practical terms, according to Cisco's TelePresence Fundamentals book (ISBN-1-58705-593-7), "Because of the way the human ear and brain work, background sound that is 25dB to 30dB less than human speech generally goes unnoticed. In other words, the carrier/signal should be 60-70 dB and the background should be less than approximately 35dB. Noise levels exceeding 42dB are cause for concern, and levels exceeding 50dB can cause significant problems with the tele/presence experience."

 

Design Tip #3
Get SPL-Sound Pressure Level meters/tools - I own the RadioShack Digital Display SPL and like the digital display, ease-of-use and value but would like below 50 dB measurements.  Search for a SPL meter that meets your needs as they can be expensive but when you consider the investment in the room a very paltry sum.  If you have an iPhone, you can get a number of different audio applications including a SPL meter, you can carry with you everywhere.  There are many ways to use the SPL meter.  First, the A-weighted test analyzes "noise" level 500-10,000 Hz the total range and the C-weighted 32-10,000 Hz is for music.
  

 
 

According to Cisco's TelePresence Fundamentals book, "Within each of the six zones, the ambient noise is measured with the decibel meter approximately 5 feet from the floor using a slow sweeping motion to capture the average SPL for that zone. These measurements are done using an A-weighted test (best SPL analysis for human ears). A seventh measurement is taken using a C-weighted (best SPL for all uses including music) test within the middle of the room (front of zone 5) to capture the C-weighted average SPL for the entire room. Note that the C-weighted target is approximately 52dB, compared to the A-weighted target of 36dB mentioned previously.  

 

Here's the RED FLAG - "You should be concerned with any A-weighted measurements that exceed 36dB, a C-weighted measurement that exceeds 56dB, or any specific source such as HVAC vents that exceed 36dB at 3 feet (1 meter) distance from the source. For all these tests, you should choose a time of the day that represents the high average, ideally, when the HVAC is actively producing air flow through the vents."  Measure the lighting system as well.  These SPL tests should be conducted during the day at random intervals.
 

Part 2 NEXT WEEK - Testing, Teaching and Troubleshooting
 
 In coming issues of this Tele/Presence Forum Newsletter, we will explore the delays and issues related to customer acceptance of tele/presence and the changing landscape moving forward.

 "TelePresence Immersion" in 60 Seconds       click here

This is a demo of Cisco's CTS-1000 in less than a minute to give you an idea of what "immersion" video tele/presence is all about.  The person on the screen is Tim Szigeti one of the authors of Cisco TelePresence Fundamentals (mentioned above) book which is included free to all attendees at the Tele/Presence Forum Expo.
 
Tim explained in a longer interview conducted via telepresence (coming soon in this newsletter) the three key qualities of Cisco's telepresence strategy:
- Reliability - not just "n-point" reliability but all points - signaling, network, room, firewall, XML, Outlook reliability to anticipate and eliminate all problems
- Simplicity - "one button touch" access and scheduling via Outlook
- Quality of Service - not just high-definition audio and video but spatial audio.

 The Developing an Intercompany Telepresence & Visual Collaboration Program Conference and Working Group

The Human Productivity Lab will be hosting The Developing an Intercompany Telepresence & Visual Collaboration Program Conference and Working Group on April 22nd, 2010 in Reston, Virginia.  The event is for organizations looking to improve their ability to collaborate with their vendors, partners, and customers using telepresence and video conferencing and a working group where partners can get together to work out details of a joint program in a highly focused, productive environment.  Click here for details.

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Tele/Presence Forum Tele-Library 

 

"Innovations in Being There Without Going There"

 

Tele-Library - Technology Visualized - "Putting Motion to the Notion"

 

Tele/Presence Forum Explains Trends, Technology, Human Factors and Management Issues

 

The Tele/Presence Forum (http://www.telepresence.org) announced a new library of technical terms on telepresence and related topics.  Initially, there are more than one hundred visually-animated terms related to tele-presence, telepresence, teleconferencing, audio conferencing, audio, computer conferencing aka Microsoft SharePointŪ (group conferencing), video technology, and other aspects of tele-presence and part of an animated library of more than 3,000 tutorials available at http://www.techtionary.com.  Here is a sample of the terms on telepresence:

 

- Anti-Aliased Display

- Acoustic Echo

- Atoms - MP4

- Color - International Standard

- CMYK-Cyan-Magenta-Yellow-Black

- Composite Video

- Component Video

- Chroma Subsampling

- Cr/Cb/Y Video

- Deflection Yoke - CRT

- DVB-T-Digital Video Broadcasting-Terrestrial

- Dither - Gamma - Video Display

- Dot Pitch - CRT

- dB-deciBel - dBi, dBm, dBSPL

- FPS-Frames Per Second - Video

- Fx-Tx - Media Converter

- 4:4:4/4:2:2/4:1:1/4:2:0 Video

- G.7xx - Audio & H.323 - Multi-Media

- Gamma - Video Display

- Gamut - Standard Color

- H.323 Multi-Media conferencing

- Hue - Standard Color

- Interlaced Scanning - video

- International Color Consortium

- LCD-Liquid Crystal Display

- Liquid-Crystal Switch: Optical

- Luminance - Color

- Magnetic Deflection Yoke - CRT

- Media Converter - Tx-Fx

- MP3-Motion Picture Experts Group

- MPEG1/2-Motion Pictures Expert

- MP4/MPEG4-Motion Pictures Expert Group

- NABTS-North American Basic Teletext

- Oersted - Video Deflection

- Overcrank/Undercrank - Video

- Phosphors - CRT

- PCS-Profile Connection Space

- Progressive Scanning - video

- Pulldown - Video

- Pull/pushcasting in content delivery nets

- Pulse - width, rise/fall time

- Printing - RBG-CMYK Transforms

- Push Model - Dense Mode

- Quantizing

- Quantizing - MPEG4

- RGB-Red-Green-Blue

- Ripper-MP3-Motion Picture Experts

- Sampling-Quantizing-MP3

- Shadow Mask - CRT

- Streaming video

- Streaming (pre-fetching) memory buffers

- SPT-Shortest Path Tree

- Source Tree - Multicasting

- SP-Spare Mode - Multicasting

- T.120 - H.323 - Multi-Media conferencing

- Triad - CRT Display

- T-Transform - Color

- Trees - Source, Shared, Multicast

- Undercrank/Overcrank - Video

- VBI-Vertical Blanking Interval

- Video Scanning Technology

- Video Streaming Case Study

- Video Switching Branch eXchange

- Voice and Video Compression

- VIR-Vertical Interval Reference

- Video Subsampling

- Web conferencing - audio bridging

- Y-Luminance - Color

- YIQ-YUV - Video

 
 
CrossTalk Named One of the Top-10 Telecommunications Blogs

 crosstalk
 
 
Free Technical "Just Enough Just-in-Time" Knowledge from:

 
The World's First and Largest Animated Library on Technology with more than 3,000 animated tutorials. 
Go now to www.techtionary.com
 

 

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Tele/Presence Forum provides education, research, and events designed to improve awareness of the benefits of tele/presence whether video, audio, computer, multi-media, web and other systems.
 
 Among the many benefits, Tele/Presence can:

- Reduce sales cycles - and are proven to increase revenues

- Reduce business costs - travel, downtime, meeting delays, business processes

- Improve productivity - increased coordination yields improved customer communications

- Accelerates communications - faster communications means faster product cycles

- Reduce customer communications disasters - reduce impact of crisis situations