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Welcome to OCS Forum
Greetings!
NEWS ITEM:
Tom Cross will talk OCS at ITexpo in Miami on January 20 - 2010.
Here's the Course Outline and TMCU OCS Certification Testing:
1 - Intro, Overview and Future Outlook of OCS - The Role of the PBX in an OCS World
2 - Demonstration of Key Features in OCSR2 and "Live" Demonstration
3 - New Features in R2 and Coming Soon in 2010
4 - OCS Planning Guide
5 - Edge Server Planning Guide
6 - TMU Certification Exam
ITEXPO is the event with an educational program that teaches resellers, enterprises, SMBs, and Government Agencies how to select IP-based voice, video, fax, and unified communications to purchase or resell. It's where service providers learn how to profitably roll out services their subscribers are clamoring for. ITEXPO is where buyers, sellers, resellers, and manufacturers meet to forge relationships and close deals.
Get serious or at least smart - read new book "Facebook Marketing for Dummies - click here
Cool Microsoft Blog on OCS for Educational Community - click here |
| Free Weekly Animated Tutorial "OCS Response Group Service - Presence-based Routing"
OCS 2007 R2 Response Group Service enables administrators to create and configure one or more small response groups for the purpose of routing and queuing incoming phone calls to one or more designated agents.
OCS 2007 R2 Response Group Service enables administrators to create and configure one or more small response groups for the purpose of routing and queuing incoming phone calls to one or more designated agents whether from the internet or PSTN.
Response Group Service supports standard response group call-routing algorithms, including
- Serial
- Longest-idle
- Parallel, and
- Round robin.
Routing algorithms are configured for each defined group of agents.
Presence-based routing Call routing takes agent presence status into account. The routing component would skip, for example, agents who are signed out or busy.
Response Group Service includes the following features:
- Supported Call Routing Algorithms Response Group Service supports standard response group call-routing algorithms, including serial, longest-idle, parallel, and round robin. Routing algorithms are configured for each defined group of agents.
- Interactive Voice Response (IVR) Call navigation employs IVR, which detects and recognizes both speech and dual-tone multi-frequency (DTMF) keypad input. Response Group Service IVR also supports text-to-speech and the WAV file format. The administrator can update IVR prompts.
- Call Queuing Calls are queued pending the availability of an agent configured to accept the call.
- Music-On-Hold Callers are put on music-on-hold until an agent becomes available.
- Presence-based routing Call routing takes agent presence status into account.
The routing component would skip, for example, agents who are signed out or busy.
Response Group Templates Predefined response group templates make it easy for an administrator to create a new response group. The administrator uses the response group template to define the usage experience of the call, including questions asked to the caller, options given to the caller, music-on-hold options, and configuration of business hours and holidays.
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OCS Forum Expo 2010 will be held in Boulder, Colorado, June 15 & 16 at the St. Julien Hotel (www.stjulien.com) with keynotes from OCS MVPs, Media Gateway/SBC experts, customers, planners and others.
Attendees and exhibitors will receive thousands of dollars in valuable videos, training courses and online access to a "live" OCS system.
There will be sessions on OCS Planning, QoS, Security, Firewalls, Media Gateways, PBX Integration, Mobile OCS, Communicator, WAN-Bandwidth Planning, Customer Applications, Troubleshooting, Session Border Controllers and others.
Click here for prospectus, speaker/exhibitor/attendee information or contact Tom Cross cross@gocross.com or 303-594-1694.
NOVUS presents OCS Solutions at OCS Expo
Since 1983, Novus, LLC has been supporting manufacturers' reseller channels worldwide, serving over 15 countries on 4-continents. Engaged at the inception of VoIP, our thorough understanding of VAR's needs and end-user expectations has positioned Novus as the leading distributor of snom IP telephones deployed on Microsofts' OCS platform at www.novusllc.com
SNOM presents OCS Solutions at OCS Expo
snom technology is a global manufacturer of SIP-based IP telephones for business, carrier and high-end consumer markets. Based on open standards, feature-rich and affordable, snom's products are engineered to fulfil their vision of ubiquitous, standards-based VoIP/SIP/OCS. Based in Berlin, snom's sales/distribution network extends to over 40 countries at www.snom.com |
| New OCS Forum Job Board
-- New Jobs from Gold Systems & Level3
Post your UC, UM, LCS, OCS, PBX, Integration and related jobs on OCS Forum Job Board at no charge.
Premium advertising available.
Send your positions to cross@gocross.com. |
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CrossTalk Named One of the Top-10 Telecommunications Blogs
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All videos are FREE to OCS Forum 2010 Expo attendees and exhibitors.
Previous Videos
- OCS Front End Server
- OCS Planning Tool
- Edge Planning Tool
- Getting To Know Microsoft Office Communicator
- OCS User Creation
- Mediation Server
- Edge Server |
Free Technical "Just Enough Just-in-Time" Knowledge from:
The World's First and Largest Animated Library on Technology with more than 3,000 animated tutorials.
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GET ALL OCS Videos - free to class attendees. More than 20 OCS videos will be available in the coming months with up to 10 new videos monthly. Amazing "actionable" information for anyone doing OCS. Subscriptions available for 1, 10, 100 or more users starting at $9.95 a month. Subscription service goes live soon.
Private seminars either onsite or online are also available, depending on schedule.
Get independent training and live OCS "sandbox" available for testing, planning and configuration.
Fundamentals of OCS & SIP with "Live" OCS System
SIP & Microsoft OCS-Office Communications Server with Virtual OCS Lab Training Course
5-Day Onsite/Webseminar and "Live" not virtual Lab.
An executive and operational guide to SIP-Session Initiation Protocol & Microsoft OCS-Office Communications Server/Communicator available in classroom (onsite) format of five (5) days, via webseminar or custom version.
This course is designed to help enterprise technical-executive managers, channel partners and others better understand SIP-Session Initiation Protocol and Microsoft's OCS-Office Communications Server.
There is two years of research, interviews, discussions, meetings and presentations to channel partners, providers, manufacturer's and other interested parties in the SIP-VoIP industry. In addition to the classroom presentation, a "live OCS" lab/demonstration for all students is included. The purpose of the virtual demonstration is to give attendees a "road test drive" of OCS and be able to ask implementation and configuration questions. The lab is always in development and services/features may change without notice.
NEW - Now with Media Gateway Training
1) Applications for Mediation Server:
-IP Telephony benefits
- Communications cost savings
2) Installation/configuration of Mediation Server:
- OS Configuration/System Preparation
- Installation
- Post/clean-up
3) Configuration with OCS, media gateways:
-Requirements for OCS interoperation
- Interface with media gateways, PBXs
4) LAB Case Study: Installing SIP trunks on a Mediant 2000 hybrid MS/gateway:
- Mediant 2000 overview
- Setup - Protocols, Codecs, QoS and other performance issues
- SIP trunk installation/provisioning
5) OCS users and media gateways:
- Configure users for OCS and configure OCS user features, e.g. allow phone usage
6) Test calls on the system
7) Troubleshooting
8) Tips and tricks
Call Tom Cross 303-594-1694 or cross@gocross.com for more information and scheduling.
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OCS Forum provides classroom and webseminar training as well as a non-production environment for those IT departments without additional equipment, budget or time. This allows planners and users to test ideas, dial in and dial back out, IM file transfers, remote desktop sharing, video conferencing, run scenarios, review logs, break linkages and learning about new telephony features and network access. OCS Forum is also designed for both the system integrator/consultant who wants to learn about OCSR2 without having to build their own system as well as the enterprise customer who doesn't have the time, resources or knowledge to develop one. OCS Forum Labs are designed to be "hands-on" or "over-the-shoulder" with experts available for Q&A and classes for feature-specific review.
About OCS Forum
OCS Forum is a vendor-independent laboratory environment designed for learning, technical guides, knowledge resources and online "live" services. OCS Forum provides planning, project management, consulting, training, case studies, white papers, speaking engagements, market/customer research, network planning and other services.
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