Currents -- E-newsletter brought to you by Blue Cod Technologies, Inc.
      December 18, 2009
        E-newsletter designed for Blue Cod customers 
Gatewise

The HomeWise Agency project went into User Acceptance Testing (UAT) last Friday thanks to sizable team effort. For those not aware of the project, it was a joint development effort between the Consulting and the Gatewise teams to develop an agency management system for HomeWise. Gatewise Logo

 

HomeWise has requested that we transition them off their current system to our new system by December 31st. The project had numerous obstacles to overcome from the get go, particularly the very aggressive deadline. Other challenges included identifying engineering resources to develop the features, coordinating the development such that it had minimal impact on the other Gatewise imperatives, finding and configuring hardware environments for Development, Quality Assuarance and UAT and a user interface codebase that needed some attention before building a new batch of features into it. On all fronts the project was an ambitious one that had many of us wondering whether it was even feasible.
A Closer Look...

When the siding is ripped off your house from a storm or you need to add coverage to your home owners policy the thought of calling a customer service number can be painful-may even seem like anything but service. But if you are an insured person of a Blue Cod customer, have no fear, the Customer Service department is full of specialists who are happy to assist and do so in a timely manner.

ARI Logo

Gail Knox has been the manager of the Blue Cod BPO Customer Service Department for three years. Currently, there are 19 specialists including two senior specialists and two team leads, and Gail is amazed every day at how great these people truly are. 

ARI Logo

"We are the front line for our customers' client companies," said Gail. "Between the hundreds of phone calls and emails a day, these specialists are incredible with the amount of information they need to know."
In The News...
Top 100 Places to WorkThank you to all Blue Cod employees for making Blue Cod one of the Boston Globe's 100 Top Places to Work in Massachusetts. Based on survey results completed last summer, Blue Cod was ranked 67th overall on a list of nominations that totaled almost 300.
 

Among the small companies, determined by the number of employees, Blue Cod ranked 27th.

 

Top 100Our employee participation was among the highest of the all the responders with 78% of our employees responding.

This is a remarkable achievement. Congratulations!
 

On November 4th Francesca D'Angelo and Ken Amidon attended a reception in the rooftop suite of the Omni Parker House in Boston for representatives of companies who were named. It was quite an honor just to be there.

View Full Article Here
Thunderhead
Thunderhead Logo

Communications are an essential part of any company. How Blue Cod communicates with its customers is essential for the satisfaction of all parties involved. This is why Blue Cod has decided to partner with Thunderhead, a recognized innovator in document automation and multi-channel customer communications solutions.  

View Full Article Here
Codder Community

ARI Logo

See what we're doing.