Customer satisfaction with an area, and satisfaction with you in the delivery of services do not necessarily go hand in hand (as the Places Survey results showed).
 
In times of budget pressures, often organisations cut their PR budgets, but if we want people to show an interest, engage with us and vote for us, we have to get our message across of how we are making a difference.  We need to focus on the things that matter to people to enhance our reputation as a deliverer of services which represent value for money.
 
ARE you letting your customers know how you support them during difficult economic times? 
 
ARE you telling them (in hard measureable facts) what a difference you've made to people's lives this last few months?

ARE you building trust with your communities?
 
IS your PR and Communications Team adding value and enhancing your reputation?
 
Is your PR as effective as it could be in getting your key messages across in a cost-efficient way?  We can undertake a health check to give you extra confidence in this important service.