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April 2012 DI News and Notes
News and Notes
Service is the Name of the Game
First Quarter Results and Trends
Links to DI Resources
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News and Notes
MarkMany of you have been doing business with our office for many years, some for a short period of time, and others are just starting to work with us; we are very thankful for the opportunity to work with you and your clients.  We thought it would be a good idea to update everyone about our office as well as the companies we now represent.  Please click here for more details...

We are pleased to announce the details for our 2013 Elite Sales Conference.  If you have any questions about qualifying please let us know.

Service is the Name of the Game

PamOne thing I have noticed; "Service" is a lost art in businesses. How many times have we called an office with an issue; the person on the other end of the phone says, " I will look into and get right back to you"  or even worse, "Our options have changed, please listen as we review the options." 

 

Oh yes, we have all been there, waiting for a return call, only to find no one calls back; or with the automated system once it's up to option #3, you forgot what option 1 and 2 were!

 

We here at The Christensen Agency do not call that "Service".  When we pick up the phone YOU are the most important person!  Not only do we solve your problems or get anything you need; if we can't get to it right away, you will receive an email or phone call with an update...

Serving your needs is our number one priority!

 

 

 First Quarter Sales Results and Trends

The first quarter of 2012 for Ameritas was once again a growth quarter year over year.  For our office we were flat for the quarter.  Ameritas had a big year last year in disability sales and exceeded the goals for the company.  For any of you who are confused by the name Ameritas it is Union Central with a new name.  Product, underwriting, billing, claims, new business, and marketing are all the same people located in Cincinnati Ohio.  

 

What has been interesting in terms of sales is that in 2011 while the company exceeded their goals we actually had a decline in DI premium from the prior year and are down about 30% from our peak in 2008.  The one thing that has been consistent is the decline in paid premium in all of our South East offices, Charlotte, Richmond, and Atlanta.  I have looked at this everyway I know how and the only conclusion I come to is the recession has hit this area harder and longer than it has in other parts of the country.  The loss of jobs in high income sectors, new regulations, new health care law, and uncertainty over tax policy going forward has all led to an environment of business and professionals not making normal buying decisions.  When you add to that the collapse of real estate values and the corresponding reduction in construction, engineering, and architectural services needed, it has only compounded the problem when added to the high unemployment in key sectors in the Carolinas, like banking, finance, furniture, and textiles.   

 

OK so enough of the news as to why business is down.  On the positive front at least for 2012, is the fact that while we are flat after the first quarter that means we are at least not declining which offers the hope for growth.  In addition to that our pending inventory is quite high which means if we can continue to submit good levels of new premium we should have a big second quarter and actually should grow year over year. 

 

Thanks to all of you who continue to use us as your disability outlet.  Our goal is to give you unequaled service, with all the different carriers we represent.  I highlighted Ameritas in this newsletter as some of you are not familiar with that name but going forward we will talk more about all of our carriers.  

 
Sincerely,
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                 Joan         Dale          Pam        Mark   
Phone  704-544-0405  or  888-298-7500
 
Fax  704-544-1706 
 
Physical Address  7401 Carmel Executive Park, Suite 205  Charlotte  NC 28266

Mailing Address P.O Box 471208  Charlotte NC 28247