Prime Telecommunications, Inc.
August/September 2009
September - back to basics!
 
Greetings!

Monday night football, kids back in school, crisp autumn air! As we watch those around use going back to the basics, take a moment to read about how to stop a potentially gaping hole in your data security! Also, meet another Prime Telecommunications client, Black Diamond Technologies!
 
Beware the default router password!

It is the simplest of security precautions, but it is one that still is often not followed: Change your default router password to something else.

In the past, much of the concern has been around home routers. So many home users just leave their routers with the default passwords, and this creates a rich target set for an attacker.

Security experts see corporations making this same blunder all the time. The solution for an organization of any size is to run a vulnerability scanner against everything on the organization's network with an IP address, and change any default passwords found.

Two years ago, researchers at Symantec and Indiana University described how someone could take advantage of default router passwords to redirect users to fraudulent Web sites. The attack was called "drive-by pharming."

Last year, the attack was proven to work, using JavaScript code on a Web page that would tell the victim's router to let someone remotely administer the device or even download new hacker-created firmware.

Then, a few months ago, a worm started taking advantage of 55 different routers and cable/DSL modems, including those from Linksys and Netgear. While the botnet capabilities of the worm had been disabled, it again proved the concept. Called Psyb0t, the worm used 6,000 common user names and 13,000 popular passwords to attempt to gain access. Since many routers have no limits on access attempts, the worm could just bang on the routers thousands of times until it hit upon a combination that worked.

So, the moral of the story is that not only do you have to change your default router password, but you also have to be at least a little creative. Don't use the same password for multiple devices, or you run into a being a contender on the list of dumbest mistakes.

Technology Tuneup for Fall
Revamp your backup, share with customers, and new equipment plans
Small Business Tech By James E. Gaskin , Network World , 08/26/2009

Summertime ends when the kids trudge back to school, meaning this week or next, making students and parents blue. The fall season for making green starts now, particularly if you're in retail or connected in a big way to retail, which the majority of small businesses are. So let's check out your backup, your collaboration abilities with customers and suppliers, and any new equipment you may need. Oh, and don't worry about Windows 7 yet.

While about two-thirds of small businesses would never think of betting the payroll in Las Vegas, they do roll the dice with their business every day because of poor or non-existent backup systems. Dollar for dollar, I believe a good backup system is the most critical business survival tool small businesses have. Yet most studies show only about a third of small businesses have a complete backup process in place.

Let's see whether you're in the two-thirds of businesses tempting fate or the third with good, nay, excellent backup systems. We need to test not your backups, but your restoration processes. Remember that users never think about backup, they just beg for files to be restored now and then.

This is a two step process. Put the names of all your computers, personal and servers on small pieces of paper. Put those papers in a hat and mix them up. Pull one of those papers out and pretend that computer or server suddenly disappeared in a puff of smoke. If that computer's a laptop, pretend it was lost or stolen, meaning any USB hard drive used for backup disappears as well.

How long does it take you to find and restore all the files from that lost computer? If two hour or less, you're in great shape. If two days or more, you're in really bad shape. If you don't even know where to start the restore process, go buy some good luck charms and hope your good fortune continues.

For the second step of the process, identify which data files are most critical in your business. Put those names on a piece of paper and find your hat. Pull one out and see how long it takes to restore that file if it disappeared suddenly.

How long does it take to restore your customer information files? Your payroll files? Your Accounts Receivable? Your tax withholding files?

Unless you're one of those rare, well prepared small businesses, you'll need to revisit your backup systems and fix the holes. Today, cloud-based SaaS (Software As A Service) backup options exist for all sizes of businesses. Files need to be backed up locally for fast retrieval, but also remotely in case your backup system dies or gets stolen. SaaS vendors make this possible for pennies per gigabyte stored per month. You can keep rolling the dice, but remember the rule in Las Vegas: the house always wins if you keep playing long enough. Bad backups will cost you sooner or later.

Collaboration programs for use within businesses can run locally or from a SaaS vendor who hosts the application, reducing your acquisition and maintenance costs. If you don't believe you need any internal collaborative tools, you still probably need to better coordinate with your primary customers and suppliers.

The beauty of online collaborative workspaces? Anybody can connect from anywhere. This links geographically dispersed coworkers to the same page. This also allows you to create customer and supplier workspaces so your partners can literally be on the same page with you. OK, maybe that should be virtually.

All the major online collaboration tools now allow partner and customer pages while keeping the outsiders from seeing your other information. Tired of the constant e-mails back and forth that never seem to answer questions? Let a collaborative workspace improve communication, keep an audit trail of what happens and reduce the e-mail headache.

Back in February I suggested companies forget desktops and go with laptops or workstations. That remains good advice, with the addition of perhaps choosing a netbook over a laptop. Price differences between the two have gotten rather small, but if small is important, netbooks win the portability prize. And the more online software your company uses, such as the collaborative workspaces discussed earlier, the easier it is to go netbook rather than laptop.

Netbooks seem to generate a love-hate response, especially from IT people. Normal people often love them, but IT people tend to hate them. The trick for netbooks is carefully defining what software, local or hosted, the user will be running. If that user needs number crunching horespower, a netbook is not the answer. If that user travels, does e-mail, small documents, spreadsheets and accesses applications through a browser, a netbook fits the bill perfectly. Some IT managers are far too eager to make users carry a seven pound desktop replacement laptop when a three pound netbook would do the trick. Don't let that narrow minded IT person wear your clothes.

Choosing hardware means dealing with the Windows issue for nine out of ten of you. If Microsoft stays on schedule, and the odds look good, then Windows 7 will become the default operating system on new hardware bought after October 22nd this year. Netbooks may be an exception and keep running XP, but desktops and laptops will be Windows 7 across the board for all major hardware manufacturers.

Take the attitude of passive acceptance of Windows 7. If you buy new hardware, accept Windows 7 because that's the least hassle for your business. But don't start upgrading any of your existing systems until next April or so when Windows 7 gets tweaked and polished a bit more. Accept Windows 7, but don't actively introduce it into your company other than on new hardware.

My important suggestion about operating systems is to avoid adding more Vista if possible. New computers will soon come with a free Windows 7 upgrade. Get that if you buy anything before October 22nd. And if you buy a netbook or two, Windows XP is fine. It works well on netbooks but, if you prefer, there are many netbook-specific Linux operating systems available. That's a story for another day.

Volume 2 Issue 10
In This Issue
Beware of Defaults!
Fall tune up
Meet our Cilents!
Featured Article

Prime Client Focus:
Meet our client!

Black Diamond Logo
Most people do not like to eat Brussel sprouts.   Many business owners would rather eat an entire plateful if it meant they could concentrate on their business and not on the technology that runs it.

Black Diamond Technologies is a Chicago area based technology reseller and consultancy that offers hardware and software as well as consulting services designed to help companies with their overall technology strategy.  We are partners with companies such as HP, IBM, Microsoft, VMware, DELL, EMC, Nexsan, and Lenovo, as well as many others.  Having such a wide breath of product lines allows us to provide solutions that used to only be available to enterprise clients to companies of all sizes.


As a company that focuses on customer service, Black Diamond Technologies is able to show great value to our clients.  Whether designing a disaster recovery plan, a network redesign, helping evaluate technology before a move, selling product to our clients, or simply taking over IT for smaller companies, our goal is to exceed expectations of our clients at a cost that helps the bottom line.


We are thankful to be introduced to happy clients and contacts of Prime Telecommunications as we feel that we provide the same dedication to satisfaction to our clients as they do. If you are currently either unhappy with your IT strategy or resources we would appreciate the opportunity to have a free consultation to discuss how Black Diamond Technologies can help you and take those "sprouts "off of your plate.


 
Join Our Mailing List
Vic Levinson
Prime Telecommunications, Inc.
847 329 8600
Free CISCO Phones and Hardware!
In conjunction with Prime Telecommunications, SNET Communications is pleased to offer free CISCO hardware for clients signing up for Hosted VoIP PBX Services! Imagine getting the cutting edge in communications- proven reliability-ease of use- flexibility without having to invest in costly hardware! Speak to your Prime Telecommunications representative and find out how we can "hook you up" with SNET for free hardware!
 
Offer Expires: October 1, 2009