Dear Colleague,

What a pleasure to welcome the beautiful Spring weather!  As we approach the traditional vacation season, I'd like to wish everyone a safe and happy vacation - wherever your travels may take you. 

In the upcoming months, the focus at IOC is on strengthening our radiology group and stabilizing our operations - including turnaround time.  A significant part of that effort is partnering with new IT vendors that can provide the support and stability that we would like to provide to our customers.  In addition, we've put more radiologists on per shift in order to ensure turnaround times stay low as volumes continue to increase, especially with the busy Summer season on the way. 

As a testament to that fact, when compared to the teleradiology industry as a whole, our radiologists read fewer studies per hour.  This scheduling principle allows our radiologists to devote the proper amount of time to each patient's study, which helps to ensure more complete reporting and adequate time to speak with a referring physician, if necessary.  It's important that our radiologists remain focused on quality patient care and customer service, rather than feeling rushed through too many studies per hour.  Quality patient care and outstanding customer service are always our top priorities and we appreciate the patience of our customers as we continue to make improvements to our teleradiology technology.

I'd like to thank our customers for participating in our recent satisfaction survey.  We were very happy to learn that 98% of our customers would recommend us to a colleague.  We were also happy to know that we support our customers most by improving after hour patient care, ER patient turnaround time and after hour report turnaround time. We also noted areas in which we have the opportunity to improve. I look forward to a continued partnership with each of you.